For some reason, my review is not showing up on Google so I have moved it here so that it can be…read moreseen. Original review written early July 2026
I brought in two secondhand dresses for cleaning, one of which required minor alterations (shortening the straps and hemming the skirt).
I returned today because I noticed the rolled hem was coming apart in several spots. During that visit, I learned that the dress had been altered through the waist instead of the hem, which is a far more invasive and costly alteration. Unfortunately, the work was also not done particularly well. The skirt was not properly realigned to the bodice after being shortened, resulting in puckering and unintended pleats where the pieces were forced back together rather than realigned and matched correctly.
For context to the next part, I am a professional costume designer and use a rolled hem daily on my work.
What turned an unfortunate alteration into a genuinely poor experience was the response from management. Rather than addressing my concerns about the workmanship, I was met with dismissive and condescending comments, including being asked, "If you're a professional, why didn't you do it yourself?" and being told, "If you're a professional, you should know that's how it's done."
For the record, I didn't do it myself because I run a very successful costume design business and am always booked 6+ months in advance. Right now is my busiest period. And no, shortening a dress through the waist is not automatically "how it's done", especially when the original construction and requested alteration suggested otherwise.
I was also accused of having worn the dress because it was dirty. This was particularly surprising given that I had picked the dress up from their cleaning service the evening before and had not yet worn it. If the dress was returned to me in a dirty condition, that raises further questions about the quality of the cleaning service provided.
I was extremely disappointed by the complete lack of attention to detail throughout the process. If the rolled hem was already coming apart when the dress was brought in for cleaning and alterations, I would have expected that to be noticed and addressed before the garment was returned to me.
Between the poor quality of the alteration and the unprofessional way my concerns were handled, I left feeling that my business was not valued. Given what I paid for the cleaning and alterations ($244 for a dirty dress with a hem that was falling apart), I cannot recommend this business for alteration work.
Photo to show: Puckering at waist seam, the rolled hem coming away from the fabric (this photo was taken after I had cut it to fix it myself).
Edit (August 31, 2026): I had reached out to head office at the end of June before placing a chargeback with Amex and gave them a timeline of 10 days to respond. They did not respond so I moved forward with a chargeback. The manager, Mary, finally called me 2 months later (August 31st), after being informed of the chargeback that I placed with Amex on June 30th. Apparently she had "just gotten my email" and said that I could even "come down to the store to see the timestamp on the email from TD." 1) The email was sent to the head office email, not TD (I don't bank with TD) 2) I'm a small business owner and 7 months pregnant, I'm not going to waste my time and go out of my way to see the timestamp on an email that should have been dealt with 2 months ago.
During the call, she was combative, rude, repeatedly addressed me by different incorrect names, and continually interrupted and spoke over me while I was trying to explain my side of the situation. She then kept saying that we were "going in circles," when in reality, I had to repeatedly restart what I was saying because I was constantly being interrupted.
Her proposed "solution" was to offer me a complimentary cleaning or repair of the dress' alterations (2 months after the wedding that it was needed for) because she "has staff to pay, so she can't refund the service." However, that reasoning was illogical, as she was still offering to provide a service at no cost rather than truly addressing the issue with the original service. I ended up hanging up the call as I was tired of being gaslit, interrupted, and spoken over. This person should not be in a managerial position if she cannot listen to understand instead of listening to argue. I will not be back and neither will my family members.