Cannot say thank you enough for their response time & handling the clogged pipe line. They got to…read morethe "root" of it. Pun intended, roots were in the sewer line. Thanks Thompson Plumbing!!

From the owner: Thompson Plumbing LLC has been in business since 2004. Serving all of Western Kentucky in the…read moreCommercial/Industrial and Residential areas in New Construction/Service.

I contacted Jason at Gibson's Plumbing about replacing a septic tank in a tight area. Jason was…read moreknowledgeable, informative and courteous. After discussing and agreeing on options, he and his team went right to work after locates were done. He completed the job in one day (and a very cold day at that). The work was excellent, the cost competitive and very reasonable. I highly recommend Gibson's Plumbing and Mechanical for all your needs. Amazing job, guys! Thank you!

Gipson over charged my mother who is a Veteran with a severe brain injury. They charged her for…read more6,000 hours of work and talked her into giving them her washer, deep freezer and dishwasher.

Would give them zero stars if I could. Called their office and asked if they charge for estimates,…read morethe lady at office said when plumbers show up they would tell me if their was an estimate fee. I explained I dont want anyone to come out if there is an estimate fee. Later that day got a call from the plumbers saying they were in the area and they were coming by if I was home. So I said sure. They showed uo, didnt mention anything about a esrimate fee and started looking at my new build issues from the previous plumber who didnt finish. They threw out a verbal $14,000, could be more and I said I will contact them if I decide to hire them because had 3 more companies looking at issue. They left and I hired someone else that was about $6000 cheaper. Few weeks later I received a bill for $225 for estimate. I called them and explained No one ever mentioned they charged a fee for estimate, even when I specifically asked the question to the office worker on initial call and told them not to come out if they charged a fee. They said it didnt matter, I am to pay for their time spent providing me an estimate. Very unprofessional service and not trustworthy!

they saw me coming, had main leak after meter was changed. charged me $400 to look for it, told me…read morethat I would get credit for that if they did work. Not. They spent first day digging up and destroying my line, then they figured I needed a quote.....good timing huh? twice what I was expecting. was told line was wrong kind and wouldn't pass inspection, highly doubt there was any inspection. anyway, they waited until the next morning to finish and expected payment right then and there, had to leave work to meet them, felt mob like. the only thing missing was the gun. Stay away.

they did several jobs for me im very please!!!! they did a gas line and a full house remodelread more

I scheduled an appointment with them on a Monday. They said they could come on Wednesday or…read moreThursday but most likely Thursday. Wednesday came and went and I did not hear from them so I called on Thursday morning to get an ETA. No answer. I called every couple hours, left two voicemails and eventually got the message that their voicemail box was full. Essentially, they ghosted me and I had to scramble to find someone else as I was on a time crunch. Disappointed because this place had a 5 star rating.

The reason I'm giving 1 star is bc I can't give 0. I had an issue with a lot of water under the…read morehouse and some collapsed drains, I told them what was going on, and was told "we'll be there Friday morning". I asked if they at least wanted to come to look at it first and give me an estimate (this was on a Monday). Was told "that's not necessary; if we need anything when we get there we'll run up to Lowes for it". I called again Wednesday to confirm Friday's schedule because I was going to have to pay for having the water pumped out before they could work on it, and asked AGAIN if they would come look at it to make sure they knew what they were looking at and would have needed materials; was again told "it's not necessary, we'll take care of all of it when we get there, and we'll have it done that day". I paid $650 to have the water pumped out on Thursday evening so it would (theoretically) be dry for them to work on Friday. The crew got here Friday morning, looked at it, called the office, and the office called me back and said, "We're not going to do it. It's going to be a big job and we've got several small jobs we need to do instead". SERIOUSLY? I asked what I'm supposed to do, and she snipped "I suggest you call somebody else!" So they cost me $650 for pumping that had to be done AGAIN because they didn't do the work they confidently stated they WOULD do. NOT GOOD BUSINESS. I told the person who'd recommended them (it was actually the business owner of the pumping company) what happened, and he said "I never would have recommended them if I'd known they were going to do you that way!"

Do not use these people. We called them for a leak with our ice maker line under our kitchen. We…read moreasked that they replace the tubing. They not only didn't replace the tubing - two incompetent technicians took a 3 hr joyride to "Lowes" which is 5-7 minutes from our home - at our expense - to buy this part. They didn't replace the tubing AS ASKED but did a crappy patch job. Without apology they charged us $560 for this. The woman who we spoke to on the phone was rude and unapologetic about the expense. They refused to offer us a quote beforehand. Within 2 weeks the line began spraying water again and this time with a vengeance. So rather than call them back to fix their incompetent work, we are doing it ourselves. OUTRAGEOUS. DO NOT USE.

I agree the price would have been fine if you would have…read more installed a quality water heater as I requested! The Richmond water heater you installed was their LOWEST quality water heater they offer. Again, I requested and expected a good quality W.H. AS of today, this W.H. can be purchased loacally for $430.00!

From the owner: Drain Pros LLC is a local plumbing company out of Marshall county Kentucky…read more With over 20 years experience in the trade we offer quality work at a reasonable price. We look forward to serving our community and surrounding counties.