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Gibson Plumbing & Mechanical

2.3 (15 reviews)
Open • Open 24 hours

Services - Gibson Plumbing & Mechanical

HVAC installation or replacement

HVAC system repair

Plumbing inspection

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Andrus Excavating

Andrus Excavating

(3 reviews)

I would warn elderly people to be cautious when dealing with Andrus. I do agree they did an…read moreefficient job performing the work for my parents; the only issue was the dirt was not leveled out so there's a large hump in the yard which will require hiring someone to level properly. However the primary concern was regarding Mary who was responsible for invoicing. During one phone call Mary was pleasant with my elderly mother and said she would email an invoice. Mary then called back a few minutes later and she sounded like a different person. She proceeded to react as if she were speaking with a criminal and my elderly mother is certainly not a criminal. Mary was in an agitated state and her language was very disrespectful, the only reason we can fathom is because my mother was not able to get to the office and pay immediately, rather she wanted to come in the next day (this was six business days after the work was performed). Mary then stated, contrary to her previous statement, that she would not provide an invoice for services rendered until after payment was made. My parents are the customers and there was no reason for Mary to have been so disrespectful; I actually had to intervene on the phone call to try to calm her down. My parents have had quite a bit of other work done in the past few months to include HVAC, termite treatment, and having vapor sheeting laid in the crawl space, and all the other services provided an invoice before expecting payment. I have lived in this area for several years and never had any service provider require payment prior to receiving an invoice, and I never imagined someone would be that hostile towards a customer. I hope that Mary finds it in her heart to apologize to my mother who is a good paying customer. If that were to occur I would be happy to change this review. (Please note, Mary and Shane came to my parents' house later the same day after my father had returned home and payment was made in full; a 3.7% fee was added due to credit card payment. Mary was pleasant during that transaction. I can only assume that some of their customers have not paid, but that is no excuse for being disrespectful towards a new customer.)

Great service... Prompt and helpful... Very fair price on service call and came out quickly when…read morecalled on a Saturday

Stinson Plumbing - Stinson Plumbing LLC Logo

Stinson Plumbing

(12 reviews)

Would give them zero stars if I could. Called their office and asked if they charge for estimates,…read morethe lady at office said when plumbers show up they would tell me if their was an estimate fee. I explained I dont want anyone to come out if there is an estimate fee. Later that day got a call from the plumbers saying they were in the area and they were coming by if I was home. So I said sure. They showed uo, didnt mention anything about a esrimate fee and started looking at my new build issues from the previous plumber who didnt finish. They threw out a verbal $14,000, could be more and I said I will contact them if I decide to hire them because had 3 more companies looking at issue. They left and I hired someone else that was about $6000 cheaper. Few weeks later I received a bill for $225 for estimate. I called them and explained No one ever mentioned they charged a fee for estimate, even when I specifically asked the question to the office worker on initial call and told them not to come out if they charged a fee. They said it didnt matter, I am to pay for their time spent providing me an estimate. Very unprofessional service and not trustworthy!

they saw me coming, had main leak after meter was changed. charged me $400 to look for it, told me…read morethat I would get credit for that if they did work. Not. They spent first day digging up and destroying my line, then they figured I needed a quote.....good timing huh? twice what I was expecting. was told line was wrong kind and wouldn't pass inspection, highly doubt there was any inspection. anyway, they waited until the next morning to finish and expected payment right then and there, had to leave work to meet them, felt mob like. the only thing missing was the gun. Stay away.

Gibson Plumbing & Mechanical - plumbing - Updated May 2026

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