Fairly stress free treatment…read more My optometrist referred me to see Dr Jiang due to a horseshoe tear on my retina. After examination, Dr Jiang confirmed the presence of the tear and recommended laser treatment to prevent potential detachment in the future. He informed me treatment can be done right away and asked me to sign the consent form. A couple numbing drops later and he began to laser the torn spot. After about 5 minutes, the treatment was done and it was practically painless. The only sensation I felt was slight pressure on the eyeball from time to time. Overall, this was a lot less stressful than I imagined. Highly recommend Dr Jiang!

My expectations were high for the reviews but.. the waiting to see the doctor is ridiculous, and…read morethe staff needs to learn customer service skills. I don't recommend this place!

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. They definitely do when examining their patients. There are some hand sanitizers available for patients to use. This place is open and available with no limited capacity. They are not sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today with my dad, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It isn't too big nor too small. Parking spots are okay as well. Establishment: I had to bring my dad here today for his follow up appointment. He has been coming to see Dr. Chao for some time, and he really likes this place. My dad said that the doctor was really patient and thorough with explaining all that goes on during a cataract surgery. He said that the doctor also took some time going over other options if he refused to undergo the cataract surgery. Due to the doctor's experience and expertise, my dad decided to go through with the surgery at Concourse Diagnostic and Surgery Center. My dad's surgery went smoothly, and his follow up appointment also went well. Overall, this was an excellent outcome. I would highly recommend Dr. Chao for anyone who is interested in getting cataract surgery. The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, and knowledgeable. They accept both cash and credit cards. There is no credit card minimum.

Dr. Chao office is very nice and tidy. It's located in the allied physician building with a lab and…read moreurgent care. They are located in suite B inside. Excellent location as they are near the gold line and have plenty of parking in the back. The security guard at the front was nice and helpful letting us know what time the office is opened and that we could wait in the lobby until they opened. The staff is very nice and helpful to their patients. Very easy to talk to them. The plus was they were able to speak Chinese (Mandarin)to my dad. The technician was efficient and checked his vision, eye pressure (with a tono pen), checking pupils, extra ocular motility (EOM) and getting a complete chief complaint and asked if reading was an issue (which is was not). The one thing I would have checked is confrontational fields, but other than that she did an excellent job. She then proceeded to dilate his pupils and explained to him about the process and the expect his near vision to be blurry due to dilation and to wear sun glasses when outside (due to increased incoming light from pupils being dilated). She performed imaging to check the macula and retina and optic nerve. We then saw Dr. Chao who is a fantastic physician performed a thorough exam and explained to my father about cataract surgery in Chinese, explained what she saw and how bad his cataracts were and asked him specific questions about his vision and discussed the different lens options available and which my father would like to receive. (Standard lens usually set for distance and would require glasses for reading or one can opt for a multifocal lens where you don't need to wear glasses but this type of lens is not covered by insurance and would be out of pocket). Dr. Chao is an ophthalmologist who specializes in Glaucoma (treats patients with high eye pressure which can lead to blindness if left untreated) and is also a cataract surgeon and comprehensive ophthalmologist (sees patients for any eye issues and can refer out to specialists as needed). Then we scheduled a surgery date and will need to see his primary care physician (PCP) for clearance will need to return for a follow up appointment to get his biometry measurements for the lens prior to surgery. My dad was happy with his first visit and looks forward to his follow up visit.

Just got my eyes checked by Dr. Lai again -- unfortunately my eyesight got worse again so I still…read morecannot get LASIK but he was able to get me new contacts with my new prescription right away. If you're looking for new optical frames they have a great selection of designer and non-designer frames to choose from. I no longer live close to Rosemead but I will continue to come here because there are minimal wait times to be seen, everything is very clean, there is lots of free parking in the back parking lot and Dr. Lai is extremely thorough with his examination. Definitely recommend this place still

Disappointing First Experience With Rosemead Eye Center…read more This was my first time calling Rosemead Eye Center because I was interested in becoming a new patient. I had heard good things about Dr. Lai through online searches, so I was hoping to confirm what insurance they accept and how to use my medical insurance for an eye exam. Unfortunately, the experience fell short right from the start. The person who answered the phone, Sam, was impatient, unfriendly, and noticeably rude when I asked basic questions. Instead of helping guide me through the process, as any medical office should, especially for new patients--she sounded irritated and dismissive. It honestly doesn't matter how good a doctor may be if the first point of contact treats people this way. A front desk representative sets the tone for the entire practice, and this interaction was a complete disservice to Dr. Lai and to potential patients like myself. I ended the call feeling unwelcome and unsure if I should even schedule an appointment. Customer service matters, especially in healthcare. Sadly, this was not a good first impression.

Dr Ko is a good Dr. which is evident that his appointment is so hard to get. The facility is old…read moreand not in the best maintenance.

The receptionists here are the worst. No customer service experiences and extremely rude and…read moreunprofessional. If i was going to suffer this treatment everytime i go to his office i'd rather see other ophthalmologist. And the young Asian girl who was doing my field tests not sure if she cleaned the surfaces but i had to remind ghee to do so plus She DOES NOT WEAR GLOVES! She was touching the keyboards and god knows what and was handling the equipment for the tests.

Dr Jeng is a very caring doctor. We came to her after my mother lost vision in her right eye due to…read moreglaucoma. Dr Jeng went thru an extensive protocol of eye drops and laser treatment to save the other eye, which was tons more that the previous doctor did. I personally believe if Dr Jeng was my mother's ophthalmologist from the start she would not have loss her vision. Dr Jeng is a great ophthalmologist.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morepatients are expected to wear a mask too. Most of the staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open with limited capacity. They are also sanitizing in between customers. They see patients by appointment only. So make sure to make an appointment before heading on in. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They also do not allow pets in their establishment unless it's a service animal. Parking: The parking lot for this establishment is decent. You have to pay for parking though which is a pain. I just park on the street and walk over. I don't want to pay for parking. Establishment & Staff: The office itself is very clean, neat, and tidy. The staff here are very professional and kind. They accept both cash and credit cards. There is no credit card minimum.

Wow would describe everything. Everyone in that office are so kind and not fake…read more The office is spotless and very comfortable, when doing exams. When I know I need to go to post op appt , I can't wait, it's actually fun! Both doctors are so knowledgeable and friendly. My eye surgery was so easy. My eyes were so bad I couldn't drive anymore and there were no glasses that would help. My right eye I couldn't even see the biggest letter. I had surgery on one day to remove cataracts and the next day, my eye was 20/20. I could see the smallest letter on the chart!!!! I have one eye to go, I can't wait! They are the best of the best! Make an appointment to see what's going on, you might not need glasses.

Very kind and professional team. Fit me in for a same day appointment and gave a lot of reassurance…read moreand education.

Dr. Diana Chao is no longer a practicing opthamalogist at this facility. Not sure where she is or…read moreif she is taking time off, but she was a great doctor. Really cared and understood her patients and also did her best to inform the staff of making sure to provide the best patient user journey. Clean, organized, and is consistent with her appointments. The only thing is that the wait times were deathly because she grew immensely in her role and practice. Highly versed and bilingual allowed her to connect with many different patients of hers. I called today 5/8/25 to confirm and Optic Eye Care has taken over and there is a team of new doctors taking over now. Need to find out where she is. If anyone knows of where she is practicing that would be extremely helpful.

Writing on behalf of my dad as he was the patient, but I took my dad here for a comprehensive eye…read moreexam (where they scanned his retina and dilated his eye) and can honestly say that it was a good experience. Parking wasn't difficult and the facility seemed modern and clean. The staff was friendly and a big plus was them being able to offer a Chinese speaking doctor to my Dad, which makes my life easier. I'm decent in conversational Chinese, but when it comes to talking medical stuff, I'm a deer in headlights. Overall, I would recommend this place.

2025 update: I've been coming to Diamond Vision Institute for many many years now. Very…read morepatient-focused practice. Dr. Huang doesn't rush his patients and takes the time for thorough testing and helpful explanations for next steps. I highly recommend Diamond Vision Institute. You only have one set of eyes -- make sure you're getting the best care.

The front desk service ladies don't know and understanding what the patients needed and reject to…read morethe clients requested. Never saw these bad services in my life. Not recommend to anyone for this place with the eye cataract surgery. Be careful they will charge you for the bill they promised you on paying cash for the eye surgery and then they recommended the eye surgery hospital to do your eye surgery will also charge you extra money in cash they not supposed to. Just be careful on this place. This is scam.

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

Great care and good service. I was referred here to Dr Woo. She is very caring and took time to…read moreexplain what was going on. The staff at the front desk were also very welcoming. I'd definitely recommend them for your eye care.

Dr. Woo and her teams ( all the staff including receptionists ) are so nice . They are so…read moreaccommodating. I have severe dry eye and they all are helping in many different ways for me to get dry eye drop even though insurance denial.