Needed help just wanted to bring in my sons bike for some expert advice that we didn't buy at their shop. but would have paid to have them look at and fix.... but they wouldn't even look at the bike. his gears won't shift and his brakes are rubbing and don't stop well thats not safe . but to not help people out who dont know about bikes or how to work on them , not cool , and we didn't want it done for free mind you . just help people out, the man who I spoke to wasn't a decent person or nice at all . who are we supposed to bring our bikes too if not a bike shop to get them fixed if we don't know about bikes . I would never buy anything there . be decent human beings . I had to put 1 star or I could post this read more

Update now they won't even look at my bike again ... it's a shame I bought my first bike here when I was a very young child. I'll never step foot in that shop again or anyone else that I know and used to patronize Keswick nobike shop. P. S. At one point Keswick did good work on my bike changing the policies one thing but the rudeness I experience with there was totally unacceptable. Good thing you got these rich bucks wasted their money on specialize bikes at your overprice shop. read more

Above and Beyond expectations! I recently rented a bike from the Keswick location. I was very pleased with the bike but the service was more then I expected. I had a unique situation that they were able to accommodate. It's really great to find a service department that truly understands the word service. Great job, thank you! read more

Great service and helpful information for new bike owners. Products were great and a variety and great pricing.

This used to be my go to bike shop. The service department was definitely a lifesaver during COVID lockdown. Over the past few years, I had very little confidence in the service department. A few times I took my bike elsewhere for second opinions only to find out that Keswick was recommending things that didn't need to be done right away AND prices are often higher. The one really great thing was that the store carried lots of brands, That's more since Specialized now owns the shop. read more

Customer service lacking. Bad attitudes from techs. Called in with a question and the representative was curt and unfriendly. This place sucks. Go elsewhere. Support a better local business. This is not the one. read more

My friend was buying a bicycle today and asked me to take her to pick it up. This is a nice bike shop. All of the staff were really friendly (in a very good way)! She got her new bike and basket and they helped get it in my little suv with no problem. I'd love a bike one day and when that happens this is absolutely where I'll go! read more

Great shop and local treasure. Little disheartened that I found out they no longer will contract for repairs unless you bought the bike there. My son won an Ebike but they won't fix it since who knows where it was bought. read more

Friendly staff, great stock, fair prices. If you're looking for a new bike, Keswick is a great starting point. They have space for test rides, they have all the bells and whistles you need, and they can help with repairs and installations. I was very satisfied with my visit and purchase experience at Keswick, and will definitely keep them in mind when I'm ready for tune-up! read more

I don't like leaving negative reviews I'm the type that just won't go back. But I have to say I've been there before and the service wasn't to bad but today was really bad. I went in looking for lights for my bike I walk in they ask can I help you - I explain what I wanted and it was if he could be bothered with something so little - he pointed to the stand where they were I looked for a few moments and I asked if they had ones with the silicone strap to mount on my rails and he walked away. If you could just get a little service and help to make a sale and not come off as an arrogant DB it would go a long way. Hope someone ask around who it was so they could teach some customer service. It was 8/15/23 around mid afternoon. read more

Service is terrible since changing hands. Independent attitude and not friendly. We had a great experience with the original owners.

Used to take bikes here for tune ups and even bought a very expensive bike here for my dad about 5 years ago as he loves to ride. But don't bother going here unless you buy your bike here. They won't even do a simple 5 min brake adjustment anymore for you. Funny thing is their University City location was very nice and said to bring the bike right in. Unfortunately I don't live near there so they said to go to Glenside. Well good thing we called first because they said no. We won't work on it. Just a brake adjustment, not looking for a rehaul or anything. So maybe try their other shops but stay away from Glenside. Sorry guys not everyone can afford your thousand dollar bikes all the time. Not going here again obviously. read more

Just bought my second bike from these guys, and I'm going to pick it up this weekend. I'm floored by the knowledge, expertise and integrity they have here. Truth is, most people don't really know what they're talking about when it comes to cycling, myself included. So it's great to have a staff that will actually tell you what's best for you, rather than just smile and nod while you make the wrong choices based off of misinformation you read on a blog ten years ago. Both bikes, so far, have been for my daughter. Based on the care and direction they've shown me and my daughter over the past four years on these relatively smaller purchases, I feel confident that I can trust Keswick Cycle to help me make the right choice when it's time for me to upgrade my own bike. Also, the people who rule our country don't care if you live or die, regardless of political affiliation. Stop fighting each other. There is no good guy. Thanks for coming to my Ted Talk. read more

Ordered a pair of Kenda road tires on the 15th of December. Before shipping the shop informed me the tire I ordered was not available and they could substitute with a tire that was nearly identical in appearance and quality. I agreed to that. Fast forward to January 15, still no tires, I email Keswick. They offered to refund me, allowed me to pick up tires in Paoli (not convenient for me), or just wait for the substituted tires to finally arrive. I ended up waiting because I didn't want to suffer the ride to Paoli in this weather on one of my few days off. The tires arrived 3 days ago on the 31st of January. The tires they sent me absolutely suck, and don't look anything like the Kenda tires, which is an issue for me. Kenda's aren't very good so my bar isn't very high but these tires are garbage and if the sales associate tried to sell me these in person I would have never agreed to it. Incredibly disappointed, my favorite bike has been out of commission for a long time on account of the wait I endured for these tires. P.S. as a response to the owner, these kenda's are 3 months old. I bought them in person from Bicycle Therapy, I like them. The EVO's you sent me still suck. read more

Keswick Cycle - The tire also doesn't look similar or have the same max psi - Bikes Near Me - Glenside, Pennsylvania

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The guys at Keswick Cycle were super-helpful with my bike repairs today and helped figure out the right next bike for my kid. Very friendly place. Could not recommend more. read more

Great local bike shop. Brought in my broken spin bike one evening, they fixed it in just a few minutes at a reasonable price. Good size repair shop with a good amount of staff. Highly recommended. read more

My husband is an avid biker and I was looking for an ebike to join him on rides. I wanted to make sure I bought the right bike for me, and after several visits and many questions to the Paoli location, I finally bought the Cannondale ebike. I not only love the choice that I made but mostly WE love the employees there. They are all very knowledgeable and friendly staff, from sales to mechanics which my husband always raves about. A special shout out to Kiyoshi, who was kind enough to take the time to help me understand my ebike better and all it's technical workings! read more

Amazing customer service. Bought a bike 4 years ago and every time I take it in for an inspection the staff is so helpful, friendly, and honest. Words can't say how friendly and prompt the staff members. Are. All businesses should have service like this. If you are in the market for a bike or bike accessories save your time and go here. You will not be disappointed. read more

Just a follow up. Please read all the negative reviews. They seem to have the same content. When Keswick makes a mistake or breaks and perhaps loses expensive cycling gear,they don't own up to it , they turn and blame customer. This is typical of a bike shop that is tittering on the edge of closing its door. read more

There was a problem with my online order for a Cannondale bike. Tom was very prompt in letting me know of the issue and also communicating during the problem resolution. His time and efforts were greatly appreciated. Thank you so much, Tom! I also want to thank the owner for his assistance on the situation! I will definitely order from them again. read more

Took my bike in for service the other day. Always impressed with the friendliness of staff and the expertise/insight! Also nice to see the level of attention and care to maintaining social distancing and sanitation. The store has a great process in place for assisting customers one at a time, which not only maintains a safe environment, but was also incredibly helpful in providing the service I needed. They replaced my nite rider light band at no charge and gave my bike a much needed tune up. Phenomenal service and could not recommend more! read more

The selection is great. Got a Dutch style Electra bike for our daughter and a Cannondale for her dad in less than an hour. Knowledgeable staff and loads a great gear. read more

These guys are awesome. Really helpful and knowledgeable about bikes. Sean was especially super-helpful. Highly recommend. read more

Awesome bike tune up. Not cheap but you get what you pay for. Would absolutely come here again!

I had my bike partly disassembled (seat, pedals and front tire) to fit in my car for a cross-country trip. I paid a bike shop in Oregon $20 and they didn't want to take the money because it was so simple. Keswick Cycle took over a week to put it back together and charged $106. Seemed overpriced to me considering it couldn't have taken more than 10 minutes. read more

Left my wheel for replacement service, was told it'd be done on Wednesday which turn into Friday, which turn into next Monday. I didn't get any notification on Monday, when I check on Tuesday, they said they had ordered the wrong wheel and will probably take another week. End up just retrieving my wheel. Unprofessional. read more

My wife and I were new to the whole bike scene and decided to take the plunge. We purchased two bikes and two helmets online due to the COVID-19 restrictions. Keswick cycle was extremely helpful and really quick on our bike builds. They were willing to answer any of our questions. Friendly and knowledgeable staff. 5/5 would shop here again for all my future biking needs read more

Keswick Cycle has a fantastic selection of bikes at all the price points. The sales staff there are very knowledgeable, helpful, and everyone I've met that works there has been super friendly. The selection of accessories is great and I've had nothing but quick helpful service when bringing my bikes in for work i don't have time to do myself. If you are looking for a great bike at a good price give this place a try. These people love bikes, ride bikes and want to help you do the same :) read more

Keswick cycle is probably the most balanced local bike shop I've ever been too. Usually you either have ultra high end shops that give off a bad vibe, or lower end shops that don't carry good stuff or have knowledgeable people. Keswick is probably the best of both worlds. If you want an ultra high end wunderbike (Cervelo, S-works), they can do it. If you just want a basic but good mountain or road bike, Keswick can handle that as well. Every employee I've met is friendly, and as an added plus the shop is always playing good music. If you do buy a new bike from Keswick, get maintenance plan. Its too good of a deal to pass up. read more

This store is the *Definition* of "Friendly Local Bike Store" (FLBS). Prices are a bit high, but that's the cost of having a place to go! Bought a bike for my wife's birthday last year. Got upsold a bit, but it's a great bike. Got the 5y service plan (not cheap), and the wife doesn't ride much yet, so not great value, but it could've been. I went in recently looking for my first "real" bike as an adult (see: non-BMX) and after talking to a friendly sales dude for a bit, got to test ride a few bikes! Road bike felt twitchy to me. Hybrid seemed ugly and somehow shameful, so I looked at mountain bikes. Employee found a hardtail for me (from last year on discount), and it was a nice ride, but still very expensive (~$2k). Also I wasn't sure about the size, so they transferred another size from their other location with no deposit. Super cool of them. While waiting for that one to arrive, I learned about a work discount directly from a manufacturer. I explained and felt horrible for not supporting local business. They actually let me test-ride the second size bike anyway! These guys are top notch and clearly want to retain customers. (makes me feel like I won't be screwed over by them) With their sizing advice, I ordered a bike direct from manufacturer, and was able to assemble it myself at home (instead of bringing it in for $75-100 assembly) but couldn't get the shifting right. Shamefully, I brought the bike into the shop to visit the mechanics. Derailleur hanger got bent in shipping, and derailleur was installed incorrectly! $30 and I was all straightened out, with advice on lights and other accessories. I also bought a floor pump, but I'm having a hard time with it - I don't know what their return policy is, but I'm hoping I can at least exchange it for something more expensive... I don't expect the world from a small independent shop, just honesty, and fair price for fair service. It's in my best interest to maintain a good business relationship with them for those times my wrench skills aren't up to the task! I don't mind buying helmets and things like that locally instead of saving $ on Amazon, especially when I see it as a sort of tax for having a store! read more

Keswick is the best shop in the Philly area without a doubt. I went there back in 1998 as a know nothing who had ridden his college roommate's bike a couple times and remembered how much fun it was to be on a bike. Bought a Specialized Mountain Bike, and since then, I've picked up and gone through a Specialized Allez Road Bike, a Cannondale F4 Mountain Bike, and my current ride, a Cannonadale CAAD10 Road bike - I'm currently looking at a Cannondale Super Six, but the wife disapproves because there's nothing wrong with the CAAD10 (what does she know, anyway???). They've done plenty of repairs and maintenance on each bike, and everything has been perfect. I even took the bike repair class they offer every now and then. Two years ago I moved to Delaware County and now the University City Store is my LBS (despite many closer to home). The people who own this place care, the people who work on the sales floor know what they're talking about and don't try to sell you more than you want or need, and they always keep you in the loop for sales. The guys in the shop are experts - Keswick doesn't hire mechanics without serious experience. There's nothing bad to say about this shop. I've spent a lot of money there and regret none of it. If you're new to town and looking for a new bike shop, this is it. If your bike shop sucks (and not all of them in Philly do - there are other decent ones), go to Keswick. I went there as a beginner and they've supported my advancement in riding for almost 20 years. read more

Don't fall asleep reading your great reviews. Showed up Friday to buy a new bike. Was assigned a salesperson who is not full time and who admittedly had not worked there "in a while. " I stressed several times I was a beginner, not looking for a state-of-the-art bike. I was not planning to be a road racer, but someone looking for a entry level bike to generally ride bike paths, mostly flat. What the salesman pulls off the rack to show me was a complete Titanium model with complex gearing. Horrible failure or lack of interest in what I had just stressed at least two, maybe three times. Cost more than double I thought a good entry bike would cost. Finally got what I needed but was underwhelmed as a beginner.Unless you were as aggressive as I was to keep repeating my expectations, this visit could well have ended very badly for me. read more

My wife and I purchased our first real bikes last summer and love the bikes but even more love the customer service, particularly from steve and mike as they make you feel like you are their only customer which is a level of service hard to find these days from any business. read more

Keswick Cycle help my girlfriend and I pick out our first road bikes. They were attentive and knowledgeable from every step. From suggesting us to test ride at their main Glenside location in order to feel the difference between each geometry and brand. To answering all our questions during the bike fit. We visited many of the shops around the city and Keswick was by far had the best quality customer service and the selection of products is impeccable. We highly recommend Keswick Cycle for any of your bike needs! read more

Shout out to Steve at Keswick Cycle who helped me purchase shoes for my Peloton. Got a great discount on a slick pair of riding shoes. Amazing customer service. Five stars, because six stars were not available. read more

I've been going to lots of different bike shops all across the city and the drive out to this one was well worth it. Dave was very attentive and extremely helpful. I couldn't recommend this shop enough. read more

I was in last week to buy a Specialized Turbo Vado 5 or 5-SL - The rep was friendly - he worked with me and said he would setup both for me for Saturday, as I needed a Large and only Smalls & Mediums were setup. I called 2 days later, on Friday and spoke with a woman and explained I was in a few day earlier & asked her if they could setup the 2 bikes so I could come down that afternoon to purchase. She refused. She said If I wanted a bike set up I needed to pay 50% Down (No small feat since these are $4500 Bikes). I explained that I was ready to buy but wasn't sure of which model. She again said they have mediums setup in the store and until they are sold, they are not setting up large frames, unless I put down 50%. I ended up not purchasing the bike. UPDATE: The owner, Brian, reached out to me and explained that the sales person I spoke with on the phone was just back from college and had not realized this was a temporary summer policy when bikes were in short supply due to Covid. I'm glad he reached out, because my first impression was that it was really nice shop based on my experience with the first bike technician I worked with. Thank you for reaching out and explaining Brian! read more

not a good place at all doing a poor job and above everything very bad customer service don't recommend at all!! they don't respect the appointment you made and just blame it on you Bottom line this is not what you expect From so-called professional business. read more

Amazing, I'm a novice cyclist with little to no understanding of many parts of bikes and the person who helped me today was ridiculously patient, walked me through everything, and helped me figure out what parts would work best for me in my price range. Would definitely recommend to other people. read more

Purchased my first hybrid bike on Sunday with the help of Dan. I am new to biking but Dan was very knowledgeable on helping me find the right bike. Service was super friendly even though there were a lot Of customers in the store, I didn't feel rushed at any point. I've taken my new bike out a few times already and I'm beyond satisfied with my purchase. I'll definitely be back when I'm ready to upgrade! read more