I try to support local businesses as much as possible but I won't be purchasing from Kessler's any time soon.
Walked in on a Saturday afternoon, not a customer in the place and the owner didn't even acknowledge my presence other than a quick glance in my direction. Stood and looked at mountain bikes for 10 minutes with no offer of help when I finally asked if there were more bikes in the back. I got "Yeah, all the way to the back." No question of what I was looking for or if I needed any assistance. Spent 10 minutes in the back and then finally decided to leave. No good bye, no come again, no acknowledgment of any kind.
Saw a bike I was interested in but if my experience was any indication of their type of customer service, forget it. I drove a mile or so down the road and spent my $600 at Simplicity Bikes where the guys were super friendly without being annoying, told me I should take anything I was considering for a test ride and were really knowledgable and pleasant. read more