During the visit, the doctor asked plenty of questions and seemed to actually care about my…read moreresponses. It didn't feel like a checklist but more of a conversation. They also did a physical examination with care and attention to details that I hadn't seen much before. Even though the office was busy, it didn't feel chaotic or rushed. The support staff were polite and respectful and that really adds to the overall feel of the place.

From the owner: The California Eye Surgeons specializes in cataract surgery and a full range of surgical eye…read moreservices. All major insurances are accepted. At California Eye Surgeons, you will receive compassionate and technically-excellent care physicians trained at the top institutions in the country. Dr. Harrup Kaur, a Mayo Clinic-trained, Board Certified Eye Surgeon, is skilled in advanced Cataract techniques and performs a variety of Premium Cataract surgeries.

I had an appointment for laser surgery with Dr. Chow. Having read the other reviews, I fully…read moreexpected to spend the whole day in the waiting room. I showed up with a sack lunch, six-pack of PBR, my portable DVD player, season 6 of The Mandelorian, some edibles, and a sleeping bag. Imagine my surprise when I was the only patient in the waiting room. Maybe the stars and planets were aligned just right so every other patient got stuck in traffic. I was in and out in 40 minutes flat (And yes, the procedure was actually completed.) Everyone was expeditious but kind. As far as I know, the laser surgery went well. Not a fun time, but literally over in a blink of an eye. My pupils were super dilated for the rest of the day, but that might have been related to the edibles.

The Professional Attitude in this office from front office personal to the Doctor could use a…read morerefresher course. One would think with the anxiety surrounding this kind of facility would be sensitive to patients apprehension. Did not find this to be evident at this facility particularly.

Wow after 26 years of wearing glasses and contacts I am so thrilled to have 20/20 vision. It's been…read morea few months since I had the smile laser procedure done and I honestly wish I would have done it years ago. So quick and painless. I could see right after the procedure.l did have some stinging after but nothing major . The office was clean, the staff was competent and polite. I have to give a shout out to Marleny who was the first person who explained the procedure to me and went over financing with me . She made me feel like family while guiding me through the whole process. I have gone to a consultation for lasik years ago at another office I but didn't go through with it because of the cost and feeling unsure but she will make you feel confident in the big decision.

I give Ellis Eye IQ laser vision 5 stars because their customer service was exceptional. Having…read moreinteracted with people from 3 of their locations throughout different stages in the process, from going in the first time to get information on the surgery to post op appointments, I can honestly say that every single one of the people that I came in contact with were nice, professional and helpful. An employee that stood out to me the most was Marleny, she was very attentive and informative with a great sense of humor. I highly recommend this company, you will not regret it.

Doctor took time to understand what I was going through. Asked specific questions and made sure I…read morefelt comfortable answering. Checked over a few things before offering advice and treatment. Wasn't pushy and seemed to know what they were doing. Felt well taken care of during the visit.

I'm REALLY late to the party here, but this is my story…read more Back in late July, 1991, I was at the beach in Santa Cruz where I lived at the time, playing fetch with a stick, with my dog (Queensland Heeler). She was all amped up, like she always was quite frankly, and wouldn't let go of the stick. Like a dummy, I pulled on the stick while telling her to "give", and suddenly the stick broke, while I was pulling on it and she was hanging on. Before I knew what happened, I managed to shove that stick right through my RayBans into my right eye. Those ultimately sunglasses saved my eyeball, but did almost rip my eyelid off, and mangled my cornea as well. My friend immediately drove me to Dominican Hospital. The ER took a quick look and told me to get to Watsonville Hospital asap, where Dr. Hamako was "on call" for eye emergencies.........just that ONE day per week! Talk about God giving me some luck. Some 4 hours of surgery (cosmetic on my eyelid, and 22 stitches in my cornea) and my eyeball was saved by Dr. Hamako. Another 1/16 of an inch of penetration, and I most likely would have lost the eye......those RayBans slowed the stick down just enough. I can't read very well with the eye, but I can see good enough with it, and oddly, in dark situations, nowadays I can see better with it than my good eye...LOL......(it is because the corneal scarring bounces light around inside the eye in daylight or well lit rooms, making everything blurry, etc.) He advised me against corneal transplantation, basically saying the risk wasn't worth the reward, and I am 100% confident in that recommendation. Thanks again Conrad, and I hope you and yours are doing well!

Ability to talk to a human being to schedule surgery vs getting a text link to an app and leaving…read moremultiple messages on the app asking for someone to call me to schedule my surgery and getting nothing in return!

NOTE: This review is for the optometry department only. My catarac surgery with Dr. Zhou went very…read morewell. My post cataract eyewear purchases with Bay Eye were not good. I dealt with Stephanie Tapia, who fitted me for progressives (I'm very experienced with progressive lenses). When they arrived, the reading segment was barely adequate on the eyeglasses, and non-existent on the sunglasses. I took the sunglasses back, and Stephanie refit them and said she would try to put a rush on them with her contact at the lab. Well, they took 4 weeks (!) to come back in (they will not call you when they come in), though they are useable. I paid out of pocket (no insurance) for these glasses (around $900 each pair pair), and really expected more knowledgeable and courteous help. Neither of these did I receive. It literally took almost 2 months to get adequate eyewear from Bay Eye, and this is after spending $1800 on the eyewear. I recommend Dr. Zhou, certainly, but I would advise folks to avoid the optometry department at Bay Eye. Get your printed prescription from them, and then take it to a proficient and courteous optician else where.

Walking into the clinic, everything looked pretty standard but neat. The check in process was…read moresimple and didn't take long. The person at the desk answered my questions without seeming annoyed which I appreciated. In the back, one of the medical assistants went through the initial steps and made sure I was settled in the exam room. When the doctor came in, they took time to go over some background and asked a mix of general and more focused questions. They had a calm way of talking and didn't jump into assumptions. What I liked was how they explained things clearly but didn't try to oversimplify. The doctor gave a few ideas on what could be happening and explained the next steps without pressuring anything. They also gave some basic advice on what I could try on my own. It felt more like a team effort than being told what to do. I left feeling like I got useful information without being overwhelmed.

I went in today to look for new glasses, the girl in the front desk was very nice. I asked her if I…read morecould look at glasses she said yes can you wait for your turn and I did. The girl who works inside the studio, Kenia ( could be wrong) she help me with my insurance, she helped get out of situation. She was very friendly very helpful very professional. She and the girl front make me want to become patient soon. Thank you.

This is the most exceptional place!!!…read more I had attempted to schedule an appointment on a Friday at the end of the year, and I received a message on Monday, letting me know that there were no appointments available. Since their system allowed me to request and hold a specific time, I was a little bit confused and upset about this. Granted, I recognized that I was the main problem since I waited until the end of the year to book the appointment. Erika was so kind! She offered to squeeze me in. Once I got there, I had a phenomenal experience from beginning to end. The girl who helped me through the machines in the first part of the exam was very sweet. I didn't catch her name, but she did a great job. Dr Katherine was terrific, just as she previously was when I brought one of my daughters in to see her a while back. Michelle took care of ordering my glasses, and she was so patient and personable. I love this place. Next year, I'll remember to book earlier in the season.

Very capable and very knowledgeable. Doctor Katherine is a caring person and so is the staff.read more