Great bedside manner.... care with compassion!!! Great guy…read more I went to the O'Connor office. Staff was great too

Great bedside manner…read more My husband was diagnosed with a serious eye condition in 2013, and after seeing multiple doctors, South Bay retina became our go to place for good customer service, and personable staff. Dr. Narain also clearly explains everything in lament terms. While the doctor seems to be very professional and well informed of the latest treatments and future possibilities, he has always helped us get second and third opinions from Stanford and Yale university hospitals and has helped our family to adjust to the condition by also providing great tips for everyday life.

Wow after 26 years of wearing glasses and contacts I am so thrilled to have 20/20 vision. It's been…read morea few months since I had the smile laser procedure done and I honestly wish I would have done it years ago. So quick and painless. I could see right after the procedure.l did have some stinging after but nothing major . The office was clean, the staff was competent and polite. I have to give a shout out to Marleny who was the first person who explained the procedure to me and went over financing with me . She made me feel like family while guiding me through the whole process. I have gone to a consultation for lasik years ago at another office I but didn't go through with it because of the cost and feeling unsure but she will make you feel confident in the big decision.

I give Ellis Eye IQ laser vision 5 stars because their customer service was exceptional. Having…read moreinteracted with people from 3 of their locations throughout different stages in the process, from going in the first time to get information on the surgery to post op appointments, I can honestly say that every single one of the people that I came in contact with were nice, professional and helpful. An employee that stood out to me the most was Marleny, she was very attentive and informative with a great sense of humor. I highly recommend this company, you will not regret it.

I made the appointment on Wednesday and was able to be seen the following week. My appointment was…read morefast and quick. By the time I completed my paperwork, Dr. Wolff was ready for me. He is very dedicated to his work and clients. He works fast and is very personable. Though his office looks a bit outdated, it is still very clean nonetheless, and looks like it is within COVID regulations. The receptionist is very kind.

I was told by another optometrist this business is closed, and the doctor is no longer seeing…read morepatients.

The visit went pretty well overall. I got to the office and things were pretty quiet, not too…read morecrowded. The staff handled the paperwork quickly and were polite enough. Once I got called in, the assistant took their time to ask about any recent changes and listened without interrupting. The doctor came in shortly after and spent time reviewing everything before talking to me. They didn't jump to conclusions which I liked. We had a steady talk about what I'd been experiencing, and they were realistic about next steps. They gave me a few different directions we could take and left the decision mostly up to me. It felt balanced and not over the top. I think they were knowledgeable without sounding like they had all the answers. I left with a few things to work on and I'll see how that goes. Not an amazing visit but definitely not bad either.

From the owner: The Center for Eye Care and Cosmetic Surgery and Dr Sastry welcomes you to our eye care practice…read more The Eye Care Center San Jose and Morgan Hill are to serve South Bay Area better. We are a small practice that's focused on two goals: first to protect the health of your eyes, second to improve the appearance of your eyes.

Doctor took time to understand what I was going through. Asked specific questions and made sure I…read morefelt comfortable answering. Checked over a few things before offering advice and treatment. Wasn't pushy and seemed to know what they were doing. Felt well taken care of during the visit.

I'm REALLY late to the party here, but this is my story…read more Back in late July, 1991, I was at the beach in Santa Cruz where I lived at the time, playing fetch with a stick, with my dog (Queensland Heeler). She was all amped up, like she always was quite frankly, and wouldn't let go of the stick. Like a dummy, I pulled on the stick while telling her to "give", and suddenly the stick broke, while I was pulling on it and she was hanging on. Before I knew what happened, I managed to shove that stick right through my RayBans into my right eye. Those ultimately sunglasses saved my eyeball, but did almost rip my eyelid off, and mangled my cornea as well. My friend immediately drove me to Dominican Hospital. The ER took a quick look and told me to get to Watsonville Hospital asap, where Dr. Hamako was "on call" for eye emergencies.........just that ONE day per week! Talk about God giving me some luck. Some 4 hours of surgery (cosmetic on my eyelid, and 22 stitches in my cornea) and my eyeball was saved by Dr. Hamako. Another 1/16 of an inch of penetration, and I most likely would have lost the eye......those RayBans slowed the stick down just enough. I can't read very well with the eye, but I can see good enough with it, and oddly, in dark situations, nowadays I can see better with it than my good eye...LOL......(it is because the corneal scarring bounces light around inside the eye in daylight or well lit rooms, making everything blurry, etc.) He advised me against corneal transplantation, basically saying the risk wasn't worth the reward, and I am 100% confident in that recommendation. Thanks again Conrad, and I hope you and yours are doing well!

Walking into the clinic, everything looked pretty standard but neat. The check in process was…read moresimple and didn't take long. The person at the desk answered my questions without seeming annoyed which I appreciated. In the back, one of the medical assistants went through the initial steps and made sure I was settled in the exam room. When the doctor came in, they took time to go over some background and asked a mix of general and more focused questions. They had a calm way of talking and didn't jump into assumptions. What I liked was how they explained things clearly but didn't try to oversimplify. The doctor gave a few ideas on what could be happening and explained the next steps without pressuring anything. They also gave some basic advice on what I could try on my own. It felt more like a team effort than being told what to do. I left feeling like I got useful information without being overwhelmed.

I went in today to look for new glasses, the girl in the front desk was very nice. I asked her if I…read morecould look at glasses she said yes can you wait for your turn and I did. The girl who works inside the studio, Kenia ( could be wrong) she help me with my insurance, she helped get out of situation. She was very friendly very helpful very professional. She and the girl front make me want to become patient soon. Thank you.

The service in front and in the eyeglass shop is deplorable…read more I'm not the patient but was dropping off glasses for repair for a patient and rather than be helped, I was asked questions that they easily could have answered (and I had no answers for) by taking a minute to look in the patient's chart. Instead the two ladies in the shop were annoyed that I did know the answers. Finally, I commented, "fantastic customer service" to which both taunted..." Oh yeah!" While the other stated, "great communication too!" Needless to say, I gave no response to either jab and continued my exit! This office has no clue about customer service so if you prefer terrible customer interactions and like to be treated petty and apathetically....this is the eye doctor to see ...otherwise steer clear of the verbal jousting!

Very professional and compassionate staff and always thorough and exceptional. Highly recommended!read more

Ability to talk to a human being to schedule surgery vs getting a text link to an app and leaving…read moremultiple messages on the app asking for someone to call me to schedule my surgery and getting nothing in return!

NOTE: This review is for the optometry department only. My catarac surgery with Dr. Zhou went very…read morewell. My post cataract eyewear purchases with Bay Eye were not good. I dealt with Stephanie Tapia, who fitted me for progressives (I'm very experienced with progressive lenses). When they arrived, the reading segment was barely adequate on the eyeglasses, and non-existent on the sunglasses. I took the sunglasses back, and Stephanie refit them and said she would try to put a rush on them with her contact at the lab. Well, they took 4 weeks (!) to come back in (they will not call you when they come in), though they are useable. I paid out of pocket (no insurance) for these glasses (around $900 each pair pair), and really expected more knowledgeable and courteous help. Neither of these did I receive. It literally took almost 2 months to get adequate eyewear from Bay Eye, and this is after spending $1800 on the eyewear. I recommend Dr. Zhou, certainly, but I would advise folks to avoid the optometry department at Bay Eye. Get your printed prescription from them, and then take it to a proficient and courteous optician else where.

Today was my first appointment with Dr. Barbara's office and I had the opportunity to meet with…read moreAmy, the Nurse Practitioner. I am so grateful for the quality of care I have already received. She truly listened to me which made me feel safe and comfortable. She explained everything thoroughly and addressed all of needs and concerns. Wonderful experience!

I had been a patient for a long time with this doctor. I complained of intense and abnormal period…read morepain since I first got one, I was constantly ridiculed on my weight and diet by Dr. Barbara, as a CHILD in pain. I was never met with empathy or care, just long stares and immediate jumping to my weight instead of addressing the actual problem. It wasn't until I met Amy that I felt like I received proper care. Dr. Amy never once ridiculed me on my weight or diet and actually took the time to listen to me and get me the help that I needed. I finally felt heard after years of horrible pain, she assured me that nothing I was feeling was normal and got me the help I needed. I unfortunately had to find another provider but I will never forget how kind Dr. Amy treated me and how poorly I was treated by Dr. Barbara!