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    Ken's Custom Tile

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    5 years ago

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    Boards & Beams

    Boards & Beams

    (41 reviews)

    Terrible experience do not use them!! They built a wood topper for our kitchen island (that took…read moreway longer than it should have) with two cutouts for our sinks, they either used the wrong varnish or applied it incorrectly. It has chipped and cracked and they are basically saying (through a text message) that it's our fault and refusing to offer any type of solution other than telling us to find someone to fix it. Terrible, terrible, terrible!!

    I love their supply of lumber, it is unparalleled to all the yards I have been to. I will agree…read moreservice there can be sketchy and the process they use is confusing, especially for those who have no experience dealing with a lumberyard. However, it is a pretty common, old fashioned, kind of lumberyard. I see that there were many complaints regarding issues with the wood, cupping warping, color changes when items are substituted or replaced. One thing to understand, wood is a natural product and behaves in an unpredictable ways after being Milled and finished. While the customer wants their job to be perfect, it is often a tall order given the natural or unnatural characteristics of wood. There is no real cookie cutter technique when creating a custom wood project using unique and custom milled woods. Which is probably why you do not see a business like this in every town or county. I have never had them build anything for me or had them mill any of my lumber. So to critique this aspect of the business would be inappropriate. I will say that you will be hard pressed to find a yard with the diverse species available here. I will continue to use them for my wood needs. Prices are decent and the material is great, from what I have experienced.

    The Tile Shop

    The Tile Shop

    (7 reviews)

    I would stay away from this location, or maybe the associate? Not really sure where the issue is,…read morebut it has been very frustrating working with Rachmire and their incompetence has now delayed our work by over 2 weeks. We went in to the Wayne location about 2 months ago to pick our new bathroom tiles, where we were assigned Rachmire - we went in with a vision, so didn't really get any help in terms of picking our tiles/design/material etc; therefore there we didn't get any sort of consultation. After we left, Rachmire contacted my husband multiple times in a span of a couple of weeks nudging him to submit the order while everything was in stock. Once we aligned with the contractor, we decided to finally do so. Rachmire confirmed that everything was in stock at the time of purchase so we went ahead and submitted the order. To our surprise, right after placing the order, we were told the shower tiles were actually NOT in stock, and would be delayed until end of June. The order was placed in April, and the contractor is standing by to start the work. After my husband called to complain about how it makes absolutely no sense that she flat out lied on the availability of the tiles, Rachmire then calls our contractor without our knowledge, demanding to know why he isn't starting to work on the rest of the bathroom. Completely innapropriate and our contractor was caught by surprise, saying he has never had a sales associate call to demand explanation on his work schedule. We kept pressing for her to reach out to other stores to see if anyone else has the tiles in stock, and on Monday we were told one does - the order should be arriving this week. Of course "this week" means Saturday, which was only confirmed after my husband called again to demand an ETA. We are now delayed by another week and unable to move to our new condo any time soon. Between the lies that the tiles were in stock, the inappropriate calling of our contractor to demand and explanation, and the incompetence to ensure another store can fulfill the order, we made the decision to not go back to The Tile Shop and find another store where we can purchase tiles for the rest of our home.

    My wife and I are terrible when it comes to tile shopping. We could look around for the better…read morepart of a year and still not make a selection. Thanks to Jamari's assistance we identified the perfect tiles (and grout) in no time at all. She even spent time on her day off to make sure our order was squared away. Very nice store, very nice people and very nice tiles!

    Ken's Custom Tile - tiling - Updated May 2026

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