Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Easy to get ahold of and schedule a repair, quick to show up and got me fix in a matter of an hour…read moreor so. Quick diagnostics and repair and for a fair price.

Mike did an excellent job installing the range and dishwasher for a good price. He is very…read moreknowledgeable and is able to work around obstacles. I would recommend him.

Miguel has repaired our fridge, and today our dishwasher. Super friendly, kind, efficient and…read moreknowledgeable. Also very patient in taking the time to show me the issues and how he resolved the problem. Being a woman my dogs were acting protective of me, he was very professional and made me comfortable as we joked about their behavior. He also offered to come right back if there was any kind of issue, as he would be in the area most of the day. I can't thank him enough for being super patient while explaining his diagnosis of the issues and immediately fixing them! I wish all techs were as wonderful and efficient as Miguel! Highly recommend! And appreciated his ability to quickly fix the problem and patience and time throughout the visit! THANK YOU Miguel!

Service has just been reputed for next week. CLOVIS arrived…read moreearly on Friday after his first visit on Monday and he ordered the parts. He was efficient and did the job in only two hours repairing my washer so it no longer leaks water out front door; repaired my dryer so it gets hot to dry clothes. I highly recommend Doctor Appliance. (Samsung upright washer and dryer).

I bought a new GE wall oven, that was installed November 20th. The glass door shattered November…read more28th, still waiting for service. They have given me every excuse possible. The service is terrible!!!! Gary Erb

Been waiting three weeks to get my dryer repaired they do not service what they sell very quickly…read more very very very very very very very very very very very disappointed!

I requested service on a Sunday night the 28th around midnight and AZE was here at 10am when the…read moreservice window was 10am to noon. Went down to check on the clothes that I had attempted to wash in the evening, and the same error codes were showing. I contacted AZE and the part that was needed to fix it wouldn't be available for 3-5 business days. That being unacceptable they are hopefully returning tomorrow the 30th to remove the part that was erroneously installed and issuing a refund. Turns out they're claiming I cancelled the credit card transaction but I still have to pay the $75 which I'm not. I've started the dispute process which includes all the messages between me and the technician.

I would highly recommend for appliance repair. He was very knowledgeable, helpful, and fastread more

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

Wonderful, very hard-working man he definitely gets a job done my landlord suggested I call him and…read morehe always comes right on time

Business contacted me immediately. Technician was able to come the very next morning. Arrived…read morepromptly, dryer working beautifully 20 minutes later! Quality work for a great price. Will definitely recommend and use this business if needed in the future.

Iva was awesome! Super kind, professional, and clean. He explained everything about the fridge…read morerepair and broke down the cost so I knew exactly what to expect. Great service all around -- highly recommend!