It was a pleasure visiting this mattress warehouse, everything is clean and beautifully organized…read more There are many impressive beds to choose from and Chuck the Sales Consultant was kind, inviting, helpful and patient with me. He knows what he was talking about and is an asset to this establishment. I trust shopping there, Thank You Chuck.

Look at the BBB rating for this company on the website first before going any further…read more You came further so let me explain the footnotes of my issue and how this company rips off customers. They will sell you a mattress, frame, etc. The product they sell (Sterns and Foster, etc.) will not back any warranty from that manufacturer. They will refer you back to Mattress Warehouse. Now even though you have a 10 year warranty on a mattress the most you will ever get is store credit even though the warranty approval form will say "replacement model or store credit". What they do is discontinue mattress models every few years so they can never give a "replacement model". They also don't know what "equivalent" means either. So the store credit gets you back in the store to spend more money. This cycle continues. Buy from anyone else except this company or Sterns and Foster.

Oredered cushion covers for my rv. Perfect fit and they look amazing!! Very friendly and helpful!read more

The salesperson told me that they would load the mattress in my vehicle, but when I picked it up…read morethey only handed it to me out of the loading dock door and walked away. Overall, very disappointed in the item and very disappointed in the customer service. I will not be shopping there again. On a positive note, they made the item in a couple of days.

You can't beat Boscov's when it comes to assortment and great prices. Add on the bonus coupons and…read morereward money for using their credit card and you really get a good value for your money. The Johnstown location is the closest to me and I really wish they would move into Westmoreland County so I did have to drive so far. The service, like anywhere, is affected by low staffing. There are centralized sales desks to check out, but most only have one employee staffing it. Still, they are apologetic for your wait time and are very courteous and efficient. As far as selection, there is so much to look at, I almost always come home spending more than I planned. The shoe department is especially good. So is the handbag department. Actually every department I have shopped has had a good assortment and I can find things I want. They also have a Clearance center with REALLY low prices on the second floor.

We had a great customer service experience at the beginning, but the delivery process has been…read moreincredibly frustrating. We were originally told our couch pieces would arrive in 4-6 weeks. After 6 weeks passed with no update, we waited another 6 weeks. At that point, we received a phone call apologizing for the "bad news" and were told it would be another 4 weeks. Concerned, I stopped by the store and spoke with a different sales associate. I asked if the 4-week timeline could be guaranteed, and she told me it could not -- in fact, she said it would likely be longer than that. This directly contradicted what we had just been told over the phone. At this point, we are nearly four months in with no clear or reliable delivery timeline. The lack of transparency and inconsistent communication has been extremely disappointing. I would strongly caution others about purchasing furniture from this store if it requires warehouse delivery, as the estimated timelines do not appear to be accurate or dependable.

We recently purchased a mattress with Chuck's help, and the experience was great. We were due for a…read morenew mattress after our old 11 year old memory foam was starting to sink in. We knew we were leaning toward memory foam again but decided to take the bed test as recommended. It suggested a few options, and after trying them out, my husband and I both agreed on one that felt perfect. We took some time over the weekend to think it over, and when we returned, we went with the mattress we had in mind (which matched the bed test results). We chose a Tempurpedic mattress with an adjustable frame, and after having it delivered last week, we couldn't be happier! Delivery was professional and on time as scheduled. Chuck also helped us score a great deal on the frame and pillows. Overall, a smooth and pleasant process. Thanks again, Chuck!

The store staff was friendly enough however, we have been waiting and waiting for delivery…read more Initially, the delivery was scheduled between 10:00am to 12:00 pm. It was then pushed back to 1:15 pm to 2:00 pm. Our items were delivered before 2:30 pm. Be prepared to commit your entire day if opting for delivery service.

What started out as a good experience has since went down hill. We purchased a couch, loveseat &…read moreover sized chair that was suppose to be the best if you have animals. We have a little 10 pound dog that likes to sit on top of the couch and look out the window. While she was jumping up to the top left marks on the "leather". I reached out to the warranty that put me in contact with someone who basically ghosted me. Out of frustration I went directly to the Johnstown, Pa store and spoke to Ben the then manager. I showed Ben my pictures and explained my problem. Ben ended up ordering the replacement parts without charge to us. Ben put me in contact with the in house repairman first initial R. The repairman man first initial R came to our house (off the books) and replaced the seat top portions but could not do the arm rests because the side panel wasn't ordered. Repairman man first Initial R said he'd order the parts and come back and finish the repair. I paid repairman first initial R $100. Roughly two weeks pasted and I reached out to repairman first initial R to see the status on the parts. I was given an excuse that Ben is no longer the manager and new manager doesn't like him BUT he'll order the parts for me. I reached out to repairman first initial R that the parts are in and we scheduled and date for him to come and complete the repair. Repairman first initial R called and said he had a hit and run into his car and he had to cancel. When I reached out two days later to get rescheduled we had another date scheduled. I was told that the repair may not be able to be completed because of the inability to get "black clips". This excuse is very suspect. Repairman first initial R DID NOT show and now repairman first initial R has since ghosted me. I've texted him twice and still have not received a response. Please avoid Ashley Furniture. If Ashley Furniture can not get their WHOLE team on the same page of customer satisfaction you'll end up being a disappointed customer. You'll walk away paying a couple thousand dollars with a half completed repair that you paid for off the books.

Trish, the store manager, did a fantastic job with everything and is really trying to assist us…read more However, the company that owns all the Ashley furniture stores in pa. Is named Wellersville, I bought a Beauty rest black bed from Ashley furniture and base. Base roughly $3500 and mattress about $3800. Of course, we were rediculously overcharged. The bed has begun wearing and in places is at least 2 to 4 inches below a string line. The bed is susposed to hold its firmness and form for at least ten years. Well, I called Ashley furniture at least 20 times and was told the 10-year warranty was only good if you don't tear off the tags. WTF??? This bed has huge depressions in the mattress, which is a manufactures defect. The tag says if you're the purchaser, you can remove the tags. I thought I just paid $7,500.00 for a bed.. My kids tore off the tags I find out, but the necessary numbers are luckily still there. Ashley furniture warranty dpt. told me we won't honor the warranty even though the bed is 2 years old. Do not buy from Ashley furniture as soon as you have problems with the product regardless if you have a warranty or not, you will not get your product fixed or replaced. I. Never thought after all the products we bought here that they would rip us off. It is truly a disgusting company. If you google wellersville, you will see what a nasty disgrace of a company they are. If you need furniture in Johnstown,go to Park or anywhere else. Ashley warranty dpt will treat you like you're beneath them. They are not BBB accrediated its easy to check, Trust the Wellersville and Ashley furniture reviews before you buy here BUYER BEWARE, BUYER BEWARE!!!

FRAUD FRAUD!!! They lied to me and said there financing was 120 days same as cash for my purchase,…read moreso I figured what the heck. Then upon picking my purchase up I wanted to make sure I paid it off prior to there very high interest rate of 169% which would be almost triple that I was not told either at the store. If that was the case I would have have just paid cash or put it on a zero percent interest card or went to Ashley. I thought this would be convenient because I could take the item home with me that day. Come to find out they charge you an early pay off fee.!! And it's only 101 days to pay off not 120 like I was told. But regardless SAME AS CASH is SAME AS CASH. They are charging me an early PAY OFF FEE!!!!! PLEASE SHOP SOMEWHERE ELSE. NOT WORTH IT TO ANYONE. If you cant afford cash go to rent a center or Aarons there interest rate isn't that ridiculous

Not surprised they went out of business they were crooks! They took us for almost $1000.00 sold us…read moresomething that was marked for display only by the manufacturer as if it was new and not special display only merchandise.

Excellent service. Wonderful staff. So easy to work with. Would definitely go back. Good prices and…read morefree delivery!

Going out to shop for furniture on SATURDAY, our day off, only to learn that our top choice to look…read moreat is closed on the weekend. We won't be taking time off of work to shop here. What a disappointment. Guess we will spend our $5K budget elsewhere.