Hands down The BEST laundromat I have ever been too! Miss Ferguson is the MVP! She greeted me and…read morehelp me bring my clothes baskets inside. She also showed me have load my card and get started! You got a wonderful employee... give her a raise... lol! The place is spotless! Everything was clean and well kept! Everyone was friendly and helpful! I really like this place! I will return! Shout out to Ms Ferguson!!!!

Clean, well lit establishment with new machines in various sizes. Personnel are both friendly and…read morehelpful. Hours of operation is ideal. This business operates using cards that can be purchased on site.

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

I have been coming to the Wash Factory for years always clean and professional, today was a…read moredifferent story I had to wipe out the washer and the floor needed to be swept lint and hair clusters all over the floor The bathroom had no toilet paper , very disappointed. I have been recommending the wash factory to all my clients , I hope this is a one off experience

Every time, our clothes were perfectly laundered and folded!! We're beyond "senior citizen" age,…read moreso the service was VERY MUCH APPRECIATED! My cousin took the laundry and picked it up, but as a neuro diverse person, he does not understand gratuity, so I will use my walker to go & tip the associate who did our load! Thank you!

Very reliable place to wash larger loads! They also let you wash dog beds and pet toys here (as…read morelong as there's no pet waste). Took only 2 loads to wash and 1 dryer cycle to clean everything I brought, including 2 large dogbeds and several armfuls of towels and plushies -- which would've taken several loads at home to clean. Pricing was fairly reasonable too, and the wait wasn't bad. There's even a Panera, GameStop, and grocery store nearby if you want to kill a little time too. There's a really kind lady who works there. She was super patient and took the time to walk us around and show us how to use the payment system. I've been back a couple times since, and haven't had any problems with any of the machines. Definitely recommend this local laundromat!

Super clean facility & wonderful staff. Highly recommend. Love how she also helps the communityread more

Very clean & pleasant, helpful staff but no A.C. only fans, so u sweat while doing laundry. I'm…read moreupset staff didn't inform me they were having a special, which would have saved me $ because I spent close to $100.00. I found out after I was done washing by a sign they posted in the Chinese restaurant. A heavy set man was also a bit rude to my husband when he came in later to help me, yet I was treated kindly. Very soothing atmosphere. Debating whether I will return

Love to come here I always do love the friendly atmosphere and always willing to help with a smileread more

This is by far the best experience I have ever had coming to the Laundry Mat. Mr. Lincoln has put…read moretogether a customer experience like no I have ever seen in this type of environment. One Sunday I just needed to find a laundry mat close to my home since my 2 yrs old daughter wet my comforter and I did not want to place in my washer. I ran here thinking it would be just like any other and boy was I shocked. The owner so happens to be a customer of mines at the bank, but the music, the free snacks for customers, the cleanliness and most importantly the professionalism is unmatched in this industry but more so even more unmatched with any establishment I have been to in Delaware. Thank you Mr. Lincoln and L Laundry for be the catalyst for a great customer experience... I truly appreciate this awesome environment. Be Blessed On Purpose K. Emmanuel Magruder

Dirty, full of trash. Malfunctioning machines. People hoarding carts. Family/Friends of the…read moreattendant hog literally every single small machine, causing you to have to pay double for a larger one you dont need, or wait hours for them to leave. Driers that turn off on their own mid-cycle, while still ticking down the time, with no refund.

Clean facility. Great washers. Always staffed. Perfect location for parking and shopping.read more

Clean. Big. So easy to utilize. Grab a card, load it. All the detergents and laundry fixings are in…read morea vending machine. Washers even have a rinse / clean before use option. My favorite laundromat in Wilmington.

always clean!!! Attendants are always cleaning the place! I love that! And the playlist is always…read moreon point!