This review is for Bill Kay's online parts department…read more I do much of my own car maintenance, and I am a firm believer in using genuine Honda parts for all the work that I do. When I needed to order a specific electronic part for my Accord, I called several local Honda dealerships, who all quoted me around $400 for the part. I did some research online and saw that several Honda dealerships run online parts departments which sell genuine parts at a significant discount compared to the retail pricing you would pay if you walked into your local dealer. It turns out that Bill Kay also had the lowest price by far, coming in at around $250 with shipping included (other online Honda parts stores came in at around $300 for the same part). When I called Bill Kay Honda (BK Honda parts), I was transferred to a parts manager after a very short hold. He was friendly and advised me that the part # I found had been superseded, but that the updated part # was priced the same. I ordered the new part, expecting it to arrive in around a week, but it actually arrived in just 2 days! The part came packaged in a large box, and when I opened the package, I found that they had done a careful job of double-boxing the part and using plenty of packing material to prevent damage. The inner box still had the shipping label from Honda Motor Co, indicating that the part came directly from Honda to their dealership. After getting through all of the packaging, I was happy to find that the part was indeed brand-new and still in the original plastic wrap. It ended up being a very smooth installation, and I will definitely consider BK Honda when I need another part in the future.

What a bunch of scumbag dastardly…read more You tell my daughter that she needs hundreds of dollars worth of work when she had her 2013 CR-V in for an oil change. Work that we just paid to have done 4-22-25. Did you not do the work then? The same place that told my wife she needed brakes on the 2014 CR-V. The fact was. The brakes were only 40% wore and went another 50,000 miles before they needed to be changed. 2 out of the last 3 times we had the oil changed you shorted us 1/2 quart of oil. You owe us a quart of oil. They forgot to check the oil on.my daughters car when they picked it up. My daughter is calling back after the car sits and she checks the oil. These cars don't hold much oil to begin with. 1/2 quart is a pretty high percentage of the total. We were taught to start the vehicle to fill the filter. Shut it off. Let it sit while you lubed the doors and locks. Then check the oil and add as necessary. It's good practice to check the oil after an oil change, but you should not have to do it because some chissler is trying to chisel you out of a 1/2 quart of oil every oil change. They took down this post on their Facebook page

My check engine light was blinking and I was hella last minute and wasn't promised ANYTHING but…read morethese guys made it happen !!!Josh and the guys saved my Kia !! 10 stars I've only dealt with the service side but if these guys are AMAZING

I was dreading with all my heart the prospect of walking alone into a car dealership, especially as…read morea woman and especially after a bad experience 7 years prior with the KIA in Matteson. I decided to "drop by" after work just to get a feel for what was on the lot. I had done my research and wanted to see how the prices matched up with what was online. My salesman was incredible, even after I said to him "I'm hesitant to consider buying a car from you because you have so many lousy Yelp reviews." His answer was humble enough to get me to stay a while longer. There was no pressure placed on me to buy, whether it was now, later, or never. It was ridiculously easy to find the vehicle I wanted (this is my 4th KIA), and the entire process had me on the road in my new car in about 3 hours. Every step of the process was explained and streamlined so that I had very little to worry about. I admit, I'm not much of a haggler, so there wasn't a lot of negotiating, but I can say that my budgetary requirements were met and I ended up paying slightly less than I had in mind. Yes, I would go back. Every person working there was kind and courteous + had great senses of humor. I am writing this review now that I've owned my KIA Sportage for 3 months. It survived the winter beautifully and I have zero regrets about my purchase. Don't be swayed by the low reviews because it's too often angry and subjective. Do your research first. I think you'll be pleasantly surprised by the experience. Thanks for reading.

Excellent as always. Fair and great to deal with.Best in the area. Very helpful, reasonable prices.read more

I would not do business with this dealership. They have desperate sales people posting their…read morevehicles all over Facebook garage sales groups which is in violation of Facebook TOS .Then when they are called out they act like F-ing children then block the person . They need to grow TF up.

Thank you for Brandon who made the new purchase easy!! Definitely recommend after the hail damage…read moretotaling my car.

traded in a chevy truck for a cargo van. as soon as I bought it I had trouble the dealership had to…read morereplace the fuel pump 7 times within first couple months they also had to work on it due to heat going out had it in 3 times for this. I have had this van for about a year and have had nothing but issues. Have to take it back in tomorrow because heat is out again. I have bought several cars from them in past but will not recommend this dealership to anyone. in process of trying what to do with van.

I have never left a negative review for any company before but I thought I should warn every one…read morewho is considering doing business with Brown and Brown and share what they have put me through. When I purchased a car from them in 2011 I purchased the extended warranty because I put so many mile on my car. And now 3 years later I purchase a new car from Kia. I go back to Brown and Brown and they promised to return me my $980 ( my unused warranty) within 4 to 6 weeks...I have now been waiting for over 9 weeks to get my money and all I get is the run around. I have spoke to the finance manager ( yes a new one) and the general manager (yes a new one) and they both just keep stalling. I spoke with my prior finance company RBS and they have confirmed the car was paid in full 2 months ago and they dont have the money. DO NOT TRUST BROWN AND BROWN! To be honest they dont even deserve the 1 star!

Went there for the replacement of a part on my Hyundai. They called me a month later to let me know…read morethe part was in & I should call to make an appointment. But by then I had already called D'Arcy Hyundai in Joliet, funny it only took then 3 business days to receive the replacement part.

I re-visited due to additional recall work needing to be done. All work was done expeditiously and…read moreefficiently. The staff is friendly and helpful and the customer service is unchanged - excellent! The appearance and features of the stage are also unchanged. It is fully handicapped-accessible and the lot is uncrowded and easy to traverse. It is easy to find from the Bradley-Bourbonnais exit of I57. Note: The new name of the dealership is Phillips Auto Group of Bradley. When I was looking for a vehicle the Phillips name consistently came up as being an outstanding one by people who had purchased at Phillips, In addition to the Bradley location they also have dealerships in Frankfort, IL and Lansing, IL.

Had my 74 year old mother go in to test drive a car and get a quote. They gave her a quote with the…read moretypical "add ons" that they try to push. I questioned the ability to negotiate the price of the extended warranty and Shelton tried telling me that they LEGALLY cannot negotiate the price. Well, that is not true. It is their dealership policy, but that does not make it a law. Saying they can't legally do that is DECEITFUL to the customer and should be addressed as such. I talked to Walter, the general sales manager, and he didn't seem bothered by Shelton being dishonest about this. Playing it off as "not a big deal" is not a good look and is bad business. I asked about getting the deposit back that was provided to the dealership and was told it would be 10 business days because they cashed the check. However, that information was not disclosed when putting the deposit down while making a decision to move forward with purchase or not. Do better for your community and when taking care of older clientele that are easily swayed by your words and actions.

I had an oil change appointment with Hove Nissan. They service other vehicles brands but mine was a…read moreBuick in particular. Service took about an hour time. They have A sitting room for the wait. There were complimentary coffee and drinks for the guests. Didn't get the fella named but he was really nice. Greeted me with a gentle smile and warming hello. My appointment was for 8am and I was serviced at the time of my appointment. Great customer service and people that cares for your business! Check em out !

Long review: My family and I were traveling to MS, for…read moreMother's Day and we started having car trouble. We had been traveling about 90mins on I 57. All of the lights on the dash came on and we could only get up 62mph. We made a u turn to at least head back to Chicago it was about 5:00 am so we're headed back home and I said let's see if there is a Nissan close to us and it was Hove Nissan. We were greeted by Clinton the assistant manager who took care of us explained to us what was wrong but not only that he offered us a loaner car if we wanted to go have breakfast but we stopped on the way to the location to wait for it to open. But he offered and that was nice. He assured us that he would do everything possible to assist us and make sure we were going to be safe either way. He was honest and said if the parts weren't there we could only move the car by tow truck only. He showed us that he cared about our safety. He and his team repaired our car and assured us that when we left their location that we would be safe and we would make our trip with no other issues. And we did car drive perfect. Thank you Hove Nissan assist manager Clinton and the team for a safe trip. If you are in the area stop at Hove Nissan and let them service your car tell them Ms White sent you.lol thanks again for everything you did for us. It did not go unnoticed. Thank you, thank you, thank you

what a great dealership they can do it all.. steve is so knowledgable cars are his passion and he…read morewill help in any way he can. ive bought 2 cars form him in the past and will return.... thanks steve

From the owner: We sell used vehicles, specializing in pick up trucks.read more

Was impressed by the cleanliness of the dealership inside and outside! The service department…read moreworkers we're all very polite and curious ! Had to have a few things done : 1 ) Airbag Light was on 2) Transmission flush This dealership has the proper tools and the certified Mechanics to do proper work on your vehicle! HIGHLY RECOMMENDABLE to have any service to your FORD vehicles done here ! Very pleased with overall experience Would also like to thank John Willams for all the help on getting the job done Thank you Court Street Ford

Took my car in for an oil change on Thursday. No problem with that, problem I had was with petson…read morenamed Katie found her to be very rude and unpleasant, said I needed 2 license plate lights did I want them. Said do them since I don't have time and majority of the time im driving in the dark( last thing I need is a ticket for no license plate lights). Kid working on my car seems to not be all there, as im sitting there waiting and watching all I hear is it's leaking, it's seeping, I get up to see what's going on. They are at the rear of my car pointing to something. I asked the guy sitting at his computer what was going on he said oh it's just the inspection there doing. I'm like ok. Maybe it's nothing. I ask another person that asked if everything was OK. I stated they said something is leaking no sure what there talking about. He found out came back told me. Supposedly I have a rear shock leaking. And it's been doing it for a while, my question was if it's been leaking for awhile how come it was not brought to my attention sooner? No straight answer, just goes to show the inspection they say they do is all bull. Worst part is they quoted me $400. for one shock never said labor rate. I'm am about done with them, I have been a faithfully customer for the last 10 years. I don't know about anyone else but my car is 6 years old basically brand new off the lot with 50,000 miles how can my shock be leaking I drive this car everyday and don't hot rod around on it​​

We put a deposit on a 2026 RAV4 that was just what we wanted but still in production. Our sales…read morerep, Amir, kept us updated on its delivery date, made it easy for us to secure our loan, and took care of the few details at delivery to make sure our car was perfect. Anthony, the finance manager, was also great to work with, and made the final paperwork a breeze. If you're looking for friendly service and a no-pressure buying experience, give this dealership a call. Well worth the 90-mile drive.

Terribly upset with this dealership and how they handled our transaction. First off this company…read morelies without any regard for their customers. I was told they do not ship vehicles out of state, they do not use any transport or couriers to facilitate sales,They do not use DocuSign, They would not disclose how many vehicles new or use they sold any month of any year. The salesman I spoke with tried as hard as he could to lure me to this location by promising me almost double what my trade-in was worth so that I could travel there on my own expense and then be "baited and switched" on the spot. The sales manager promised to follow up with me in regard to what his salesman told me they would do yet never followed up. This company is not transparent and clearly uses the bait and switch tactic to get customers to their location at which time they inflate the vehicle price and lower your trade in value. This is after you've traveled to their location, possibly many states away with hopes of a deal you were promised over the phone I would suggest staying away from this company because their business practices are unethical and immoral and unprofessional