the experience and knowledge and customer service was very helpful and amazing for this business,…read morehighly recommend it

I, like a lot of other people apparently, was interested in getting a fully loaded 2027 Seltos in…read moreIceberg Green. I went through a number of dealerships - the first could not get any dealer to trade with them, the second refused to reserve it for me even with a deposit, the third told me it was there when it was sold the day before. I ended up contacting Bradley of Kia to see if they could locate one, and shortly after was contacted by Grayson who told me he could probably get me one sooner than the other dealership I was talking to. I ended up putting a $500 deposit down to secure the exact model through a dealer trade and went to pick it up on my day off, driving an hour each way, only to find that it too had been sold the day before I got there even though it had been reserved for me. Grayson openly admitted this was their mistake, and general sales manager Derek also came in to apologize and told me this was not how they do business, and also let me know that if I was interested in continuing to do business with them, they would locate the exact car I wanted and sell it to me for $1,000 less than their invoice price. Grayson promised that they would do everything to get me the car I wanted, even if he had to drive to get it himself. This was vastly different than my experience at a North Aurora Kia dealership that had also told me a car was available when it wasn't. They owned up to the error and made it worth my while to come back. Within a week, they had located the exact vehicle and did a dealer trade. Their employee drove 6 hours round trip to bring it back to Bradley for me to purchase on my next day off. This time the car was waiting for me outside, and was exactly what I wanted. The dealership honored their $1,000 off invoice price, and was able to get me the price and monthly payment that I wanted. The manager stopped in and thanked me for coming back to do business with them. The car was washed and had a full tank when I left with it, and I couldn't be happier.

Excellent as always. Fair and great to deal with.Best in the area. Very helpful, reasonable prices.read more

I would not do business with this dealership. They have desperate sales people posting their…read morevehicles all over Facebook garage sales groups which is in violation of Facebook TOS .Then when they are called out they act like F-ing children then block the person . They need to grow TF up.

Thank you for Brandon who made the new purchase easy!! Definitely recommend after the hail damage…read moretotaling my car.

They advertise they will beat any other dealers price. After getting them quotes and going through…read moreeverything with them they refuse to discount the car even a single dollar from there price and they are $3k-$5k more than everything else.

I have never left a negative review for any company before but I thought I should warn every one…read morewho is considering doing business with Brown and Brown and share what they have put me through. When I purchased a car from them in 2011 I purchased the extended warranty because I put so many mile on my car. And now 3 years later I purchase a new car from Kia. I go back to Brown and Brown and they promised to return me my $980 ( my unused warranty) within 4 to 6 weeks...I have now been waiting for over 9 weeks to get my money and all I get is the run around. I have spoke to the finance manager ( yes a new one) and the general manager (yes a new one) and they both just keep stalling. I spoke with my prior finance company RBS and they have confirmed the car was paid in full 2 months ago and they dont have the money. DO NOT TRUST BROWN AND BROWN! To be honest they dont even deserve the 1 star!

Went there for the replacement of a part on my Hyundai. They called me a month later to let me know…read morethe part was in & I should call to make an appointment. But by then I had already called D'Arcy Hyundai in Joliet, funny it only took then 3 business days to receive the replacement part.

I re-visited due to additional recall work needing to be done. All work was done expeditiously and…read moreefficiently. The staff is friendly and helpful and the customer service is unchanged - excellent! The appearance and features of the stage are also unchanged. It is fully handicapped-accessible and the lot is uncrowded and easy to traverse. It is easy to find from the Bradley-Bourbonnais exit of I57. Note: The new name of the dealership is Phillips Auto Group of Bradley. When I was looking for a vehicle the Phillips name consistently came up as being an outstanding one by people who had purchased at Phillips, In addition to the Bradley location they also have dealerships in Frankfort, IL and Lansing, IL.

Had my 74 year old mother go in to test drive a car and get a quote. They gave her a quote with the…read moretypical "add ons" that they try to push. I questioned the ability to negotiate the price of the extended warranty and Shelton tried telling me that they LEGALLY cannot negotiate the price. Well, that is not true. It is their dealership policy, but that does not make it a law. Saying they can't legally do that is DECEITFUL to the customer and should be addressed as such. I talked to Walter, the general sales manager, and he didn't seem bothered by Shelton being dishonest about this. Playing it off as "not a big deal" is not a good look and is bad business. I asked about getting the deposit back that was provided to the dealership and was told it would be 10 business days because they cashed the check. However, that information was not disclosed when putting the deposit down while making a decision to move forward with purchase or not. Do better for your community and when taking care of older clientele that are easily swayed by your words and actions.

I had an oil change appointment with Hove Nissan. They service other vehicles brands but mine was a…read moreBuick in particular. Service took about an hour time. They have A sitting room for the wait. There were complimentary coffee and drinks for the guests. Didn't get the fella named but he was really nice. Greeted me with a gentle smile and warming hello. My appointment was for 8am and I was serviced at the time of my appointment. Great customer service and people that cares for your business! Check em out !

Long review: My family and I were traveling to MS, for…read moreMother's Day and we started having car trouble. We had been traveling about 90mins on I 57. All of the lights on the dash came on and we could only get up 62mph. We made a u turn to at least head back to Chicago it was about 5:00 am so we're headed back home and I said let's see if there is a Nissan close to us and it was Hove Nissan. We were greeted by Clinton the assistant manager who took care of us explained to us what was wrong but not only that he offered us a loaner car if we wanted to go have breakfast but we stopped on the way to the location to wait for it to open. But he offered and that was nice. He assured us that he would do everything possible to assist us and make sure we were going to be safe either way. He was honest and said if the parts weren't there we could only move the car by tow truck only. He showed us that he cared about our safety. He and his team repaired our car and assured us that when we left their location that we would be safe and we would make our trip with no other issues. And we did car drive perfect. Thank you Hove Nissan assist manager Clinton and the team for a safe trip. If you are in the area stop at Hove Nissan and let them service your car tell them Ms White sent you.lol thanks again for everything you did for us. It did not go unnoticed. Thank you, thank you, thank you

what a great dealership they can do it all.. steve is so knowledgable cars are his passion and he…read morewill help in any way he can. ive bought 2 cars form him in the past and will return.... thanks steve

From the owner: We sell used vehicles, specializing in pick up trucks.read more

Service department. So do not believe a word the service department tells you. Routine maintenance…read moreis fine... tires, oil... But if they recommend a major repair please get a second opinion with Don White or Gear Masters. Ford will even, then, offer to buy your car because they have you in a vulnerable spot. Do not fall for this scam before you research a major repair with AI and a second opinion.

Took my car in for an oil change on Thursday. No problem with that, problem I had was with petson…read morenamed Katie found her to be very rude and unpleasant, said I needed 2 license plate lights did I want them. Said do them since I don't have time and majority of the time im driving in the dark( last thing I need is a ticket for no license plate lights). Kid working on my car seems to not be all there, as im sitting there waiting and watching all I hear is it's leaking, it's seeping, I get up to see what's going on. They are at the rear of my car pointing to something. I asked the guy sitting at his computer what was going on he said oh it's just the inspection there doing. I'm like ok. Maybe it's nothing. I ask another person that asked if everything was OK. I stated they said something is leaking no sure what there talking about. He found out came back told me. Supposedly I have a rear shock leaking. And it's been doing it for a while, my question was if it's been leaking for awhile how come it was not brought to my attention sooner? No straight answer, just goes to show the inspection they say they do is all bull. Worst part is they quoted me $400. for one shock never said labor rate. I'm am about done with them, I have been a faithfully customer for the last 10 years. I don't know about anyone else but my car is 6 years old basically brand new off the lot with 50,000 miles how can my shock be leaking I drive this car everyday and don't hot rod around on it​​