Highly Recommend Sam's Auto Service!…read more
Finding an honest mechanic can feel almost impossible these days, but I can honestly say I found one.
A few days ago, my 2017 Ford Edge started making a loud metal rattling noise. I had previously been told by another shop that my engine mounts needed to be replaced, so I assumed one of them had finally failed. I called my regular mechanic for an estimate, but never heard back, so I started calling other shops.
After reading so many positive reviews about Sam's Auto Service, especially the ones mentioning Lopez and his honesty, I decided to give them a call. Lopez answered, gave me a fair ballpark estimate for replacing the engine mounts, explained the labor costs, and told me to bring it in. He even said that if it turned out to be the engine mounts, there was a good chance I'd have my vehicle back the same day.
After inspecting my vehicle, he didn't try to sell me the repair I thought I needed. Instead, he called me and explained that my engine mounts were not the problem. The real issue was a cracked flywheel. That immediately told me I was dealing with an honest shop that diagnoses the actual problem instead of replacing parts that don't need to be replaced.
Lopez sent me photos showing the cracked flywheel while it was still installed in my vehicle so I could actually see the damage for myself. I have never had another mechanic take the time to do that. Throughout the entire process, he kept me updated on everything, including when the parts arrived and the progress of the repair. That level of communication and transparency is rare these days.
Before approving the repair, I did my own research on what it typically costs to replace a flywheel, and I found that Sam's estimate was very fair and competitively priced. There were no surprise charges, no pressure, and no unnecessary upselling. During the repair, they also replaced the transmission fluid since the transmission had to be removed to replace the flywheel, and they completed a front-end alignment before returning my vehicle. It's obvious they take pride in doing the job correctly instead of cutting corners.
Customer service like this is hard to find. Honest work, fair pricing, excellent communication, and treating customers with respect goes a long way.
One thing that really stood out to me was the trust they built throughout the process. They took the time to explain everything, showed me exactly what was wrong instead of expecting me to simply take their word for it, and made sure I understood the repair before moving forward. As someone who likes to research things before spending money, I truly appreciated that level of honesty and transparency.
Without a doubt, I have found my new mechanic. Sam's Auto Service has earned my trust, and Lopez's professionalism and customer service were second to none. I'll be bringing all of my future vehicle repairs here, and I'll be recommending Sam's Auto Service to my family, friends, and anyone looking for an honest, knowledgeable, and reasonably priced mechanic. In a world where it's becoming harder to find businesses you can genuinely trust, Sam's Auto Service is one of the good ones.
