I've been trying to get in contact with Kendra Scott for several months now through both email and phone, but I haven't received a response. I'm reaching out because I have a necklace that has tarnished despite being properly cared for. I never wore it in water, while working out, or to bed. I took great care of it, which is why this is frustrating especially considering these necklaces are not inexpensive. I'm disappointed that it tarnished so quickly and would appreciate an explanation or assistance with a possible solution. read more

I visited recently while shopping for my sisters birthday. I was driving by and noticed Kendra Scott's name on the building and got so excited to stop and see what great products I knew I'd find. You see I fell in love with the brand's products while attending a Dallas Cowboys game a while ago and loved seeing the brand partner with Target and later was thrilled to see Mrs.Kendra Scott herself on Shark Tank. The Yellow Rose store location did not disappoint! The staff is so welcoming and warm. They greeted me at the door and instantly began determining if I was a just looking or destination shopper. They offered me drinks and began to explain more about the over 160 store locations that serve customers as well as the newest brand extension: Yellow Rose. As a native Texan it felt like home. I made an instant connection with an associate who formerly lived in New York and moved here for family. She talked about family and Texas life and how excited she is to work for Kendra, having had recently met her, and being a part of the Dallas team. How rare it is to speak to someone who loves the people and place they work. She showed me so many items and asked more about my sister. She even showed me the next piece she would be getting and the range of great prices for items of various styles. The location offers onsite engraving as well to customize and level up the experience even more! As a third generation farm owner it felt like home. Yellow roses are symbols of friendship- that say "I care about our relationship" and I truly believe the brand and store embodies that here in Dallas. read more

Kendra Scott - Yellow Rose Kendra Scott Dallas West Village - Jewelry Near Me - Dallas, Texas

This store is set in the beauty of West Village and it is a great compliment! The location is very convenient and the store has the quality of the other locations I've been to. I went on a Sunday and they had complimentary champagne while you shop :) the saleswoman was very helpful in helping me find my birthday gift and she also made suggestions, like the new Drusy collection! I love this location and I can't wait to come back! read more

Kendra Scott - Jewelry Near Me - Dallas, Texas

I needed to make an exchange and all of the girls working in the store were so kind. I did not have a good experience at the Southlake store so West Village became my new Kendra Scott location of choice today. Thanks for making my experience a memorable one read more

Everyone loves this fashion style, This in an example of an excellently organized and run retail business. I'm putting all you crybaby haters and millennial trans-confused and gender dis-oriented XYZX get over you pride and stop caring about worldly views and find some self worth, this is a good company with good employees who work hard. I will continue to spend over $1,000 a year at KS because of the style and the way they execute customer service read more

Kendra Scott - Jewelry Near Me - Dallas, Texas

the discount code that you get after signing up is a scam. It doesnot reduce anything. She makes it looks like it reduced but adds in as sales tax.I expected better from her:) read more

Not a bad place. Expensive jewelry for girls. Small but nice and personable. Not crowded. The floor was wood not marble like the Kendra Scott in Memphis. Parking is close by Right in front of the store on midday read more

Kendra Scott - Jewelry Near Me - Dallas, Texas

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I love Kendra Scott and this location is a neat little shop on the outskirts of West Village. Following a birthday brunch at Public School, I ventured into this store to redeem my birthday discount on a pair of earrings. This location, although fairly small, had a decent selection of earrings and I had to decide which pair I wanted to purchase. Employees were friendly and attentive. My family friends and I were promptly greeted upon entering the store and assistance was offered throughout my time in the store. The best part of my shopping trip besides the birthday discount was when I received a 20% off coupon that was valid for about 6 weeks following the time I received it. Thanks KS in the West Village for a great shopping experience and another pair of KS earrings that I love and have since added to my jewelry collection. read more

Disappointing that they aren't following the county guidelines. They have a mask required sign on the front of the building, yet an employee greets you with her mask on her chin telling people they don't need to wear masks. I would give 1 star but all the other ladies were incredibly nice and helpful. read more

I went in today after work and Anne was the sweetest! I was able to find what I needed and she was helpful the entire time. Love this location! read more

Prices are expensive of course, but the jewelry is beautiful! I've been to this location twice & each visit has been a pleasant experience. The staff warmly welcomes you in & is so helpful & friendly. *** ALSO, I learned this recently, you get half off on your birth month if you show your ID, how LIT is that? read more

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During my first visit to Dallas my amazing peep took me to the Kendra Scott boutique. Cute boutique with so many unique and reasonably priced items. They even had cookies and water out for customers. The customer service was also wonderful. I fell in love with the cutest stone necklace. Just was I was about the purchase my necklace, the associate told me about the 50% off birthday discount. Basically, you get half off an item during your bday months Um, yep I'll wait a few weeks to purchase. Since there wasn't a K. Scott boutique in Indiana at the time, the associate provided me with the email to make an telephone order when ready. So July rolls around and I shoot an email to the store. All I had to do was send a copy of my id then the associate called me and I purchased my necklace. Easy breezy! I received my necklace within a few days. Loved the packaging. This Hoosier is a fan of this Texas gem! Great overall experience. read more

Kendra Scott - Love the packaging - Jewelry Near Me - Dallas, Texas

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First I have to say I've shopped at Kendra Scott for over 10 years now. I'm a member of several kendra groups and I'm well know in the groups. To me customer service is a must. This store lacks that. I went in looking for a gift and this particular African-american lady treated me in such a condescending way. I don't know if it was because I look hispanic and I'm a proud Puertorican but nobody should be treated that way. I will for sure avoid this store in the future. Nobody should feel that way when going to a store where they will spend money to get an item, which is not free. I'm sure that when Kendra created her company she didn't think about this type of people she has now working there. Hiring practices must be revisited. The customer profile of the people that shop Kendra Scott is varied and customer service should be professional, appropriate and friendly no matter of who the customer is. But I'm sure not all stores are like that, as I've visited other stores in the country. Just do yourself a favor and go somewhere else. read more

Writing reviews, especially negative ones isn't my thing, but this can't go unnoticed. I had a package delivered with a fixed product to be picked up. On Monday January 17th, 2022 I spoke with a representative earlier in the day about picking it up in the evening. We discussed timing and I told her that I get off at 630 & could make there by 710. She told me that would be perfectly fine. I arrived exactly at 710 & there was a girl vacuuming right by the front door. I was motioning her to get closer so I could tell her that I was just picking up a package. She stood there & kept repeating we're closed. We literally stared at each other awkwardly for 15 seconds, she was waiting for me to walk away. She eventually walked to the back & sent someone else to the door asking what I needed. The initial girl brought the package and handed it to me saying "by the way, we close at 7" and closed the door not giving me a chance to explain the arrangement. My husband was standing there witnessing it all just as confused as I was. Kendra Scott has always kept the bar high for customer service, I don't know what happened with this location :( read more

I will never visit this Kendra Scott again. I wasn't acknowledged by a single sales associate the entire time I was in the store, and the store was not busy at all. I browsed for 30 minutes before deciding on something and walked around trying to get help for another 15 minutes. Literally stood in the middle of the store clearly seeking help and was outright ignored by multiple associates. They looked at me and quickly went to find something else to do. Worst experience I have had at a Kendra Scott. I ended up just putting what I wanted to buy down and walked out. My business will be going elsewhere from now on. read more

I called this store for a phone order. I had two items made through the color bar. I am OCD and I wanted gems that were similar in color. The sales associate was very friendly and professional. She sent me pictures of different gems and let me choose which ones I wanted. I was a little scared because one of my items was for Mother's Day and color bar items are final sale. My order arrived in a few days and everything was perfect. read more

I love Kendra Scott but this location not so much. It's always so so so crowded. As a result, you can barely browse the jewelry because it's in drawers and everyone is crowding around. The staff is hit or miss, and can often be friendly, but it's so crowded that you get minimal customer service. For example, I wanted to wear Kendra Scott jewelry in my wedding. Picking wedding jewelry should be an occasion, right? At this store, wrong. I got zero help from the staff, and rather pushed around by the other customers. I ended up ordering offline. My recommendation is either: go to this location at an off hour (although they are hard to come by here), order offline, or buy somewhere else that sells Kendra Scott, like Nordstrom. read more

Love love love their jewelry! Everything is gorgeous, especially the necklaces. I always have a pleasant experience coming here. Staff is super helpful and friendly. The store is nice and clean too. read more

I really hate so say anything negative because I LOVE KS jewelry, but I'm so disappointed with the boutiques return policy! No refunds on unworn, full-price merchandise WITH the receipt? Crazy! I'll definitely buy from Nordstrom's next time who has one of the most 'customer first' return policies around! Ps- and yes, I actually did see the return policy sign next to the register but for some reason I thought they were referring to returns WITHOUT a receipt.... I mean come on! read more

When I envision my dream jewelry closet. I envision this store. I always have so much fun looking at all the jewelry. The colors are amazing. The top selling colors tend to sell out in the store and require that you go on wait list. But although this is a complaint.. it is also a good thing because it makes me feel like I am waiting for something rare! Prices for earrings tend to run $50-$100 but the top selling styles are only about $50-$65. Very affordable for something that really makes a statement. For this reason, I give it only (2) $$. BUT you can also find a $$$ on certain necklaces. ;) Just know walking in you will spend at least $50. The staff is very helpful and I love that you can invent jewelry in store using the color bar! I love this store but I also love the jewelry and the fact that Kendra is a local jeweler. Represent! =) read more

The jewelry and store is beautiful, unfortunately I cannot say the same about the service I received. I received a voucher for a free pair of earrings and I wanted to buy another pair as well. The store was not busy at all and there were a few employees just standing there. I walked in the store (it is pretty tiny) and no one acknowledged me AT ALL which was pretty odd. Not even eye contact. Not I don't expect an a**-kissing, but a head nod or a "we will be with you shortly" would have been nice. Once someone finally decided to help me, I handed her my voucher and also asked about some specific collections I saw online. She unlocked the cabinet and just walked away without answering my question. :-( From now on, I will make my purchases online or perhaps give the Plano and Houston locations a chance. read more

Having a 20 plus year career in Retail and Customer Service, I am always impressed with Kendra Scott. The employees attitudes are upbeat and positive. Service is impeccable. I can't express how refreshing this is to see and how much I appreciate good service. read more

Cute boutique! They get five stars because my earring cracked after falling out of my ear and onto the floor. I took the pair into the store, was cheerfully greeted, and they replaced buy cracked pair: no questions asked. This alone makes this store 5 stars. read more

Love this store and the employees there are very helpful and friendly. I purchased a necklace online and during my first wear, one of the clasps came undone, fell off and was nowhere to be found. Sadly, my new necklace was broken. I took it to the store in West Village hoping to find out where I could go to get a new clasp to repair my necklace and they gave me a brand new one right on the spot. Excellent service. The store is cute and has a great selection. Some of the bigger statement pieces are pricey but they are gorgeous and worth every penny. read more

I have not visited the store but this location helped me over the phone with THE BEST customer service I have ever received! I have high standards as I am measured in my position on customer service as well. I am truly impressed and cannot wait to make my next purchase in the store! Thank you Haylee & KS West Village! read more

Kendra Scott - A handwritten note takes just a few seconds but it is humbling and makes the receiver feel valued! Thanks KSWV! - Jewelry Near Me - Dallas, Texas

I am a big fan of Kendra Scott not only for the jewelry, but their consistent customer service as well. I have been into this location plenty of times and have never been dissapointed. I was actually in yesterday (for my birthday discount!) and the lady who helped me out was very attentive and helped me find what I ultimately wanted. She as well noticed I was wearing a Kendra small chain neckalce and offered to clean it and replace the chain (free of charge). They always seem to accomodate at their location with food and drinks. Yesterday they had cookies and wine for sipping and snacking pleasure. Great place to check out and very ideal location! Right across the street from Mi Cocina where my boyfriend and I convenitently ate at after :) read more

Loved the service here the girls were amazing!! I don't understand why this location has bad reviews when they made my shopping experience great! I have shopped at Kendra for years and this is by far my new favorite location! They greeted me and made me feel like a priority, and I saw them handle very rude customers with kindness which I know is very hard to do. I will definitely be recommending this location to my friends and family! read more

I came in to return some expensive earrings that broke. The lady that helped me talked over me and was uninterested in really listening me. I felt bullied into getting a new pair of the same earrings instead getting a refund or being able to exchange them for something else. I was tentative that the same earrings would break, but she assured me that I was the Only person in 2 years who had ever returned this earring style, like It was my fault the earrings broke. Overall customer service is lacking for the price point. read more

I was not happy with the customer service at all. I went in with a friend to shop. My friend wanted a rose gold necklace and the woman helping us said that the option was not available, and that she would have to make it the color bar. She then brought back the Elisa pendant in rose quarts, not Rose gold like we had asked for. We told the lady that that's not what she wanted, she then replied with "so are you going to want this one or not", RUDE! The girls working that day were not very friendly at all. Normally when I visit the store they're super helpful and really nice. This past visit was not enjoyable for us what so ever. read more

This location is closed after I drove all the way here. Drove to the other location off nw hwy and has down different hours! What a pain. Could have sent an email this late cation was closed. read more

Your no returns policy is an embarrassment to the fundamentals of business practice. Unfortunately, you can not always pick the right gift. My girlfriend has KS earrings in almost every color so I figured a necklace to be a no brainer. She was not a fan and was only informed of the policy upon my return to the store for my money back. Being a sales director myself, it is shameful to see a company who forgets that customers are the lifeblood of their business. To the secondary market the necklace and earring collection goes along with any hope of my return business. read more

Gorgeous jewelry and such a cute store! Unfortunately, the unfriendly and stuck up staff ruins it. Most everything is in locked cases and when you ask to see something or ask the price the girls working look at you like they are so put off that they actually have to work. I'd rather buy the jewelry online than come in here. read more

It's pretty rare I'll take a lunch to come out and shop around West Village since I work through most lunches. I walked in the store this afternoon to purchase a special birthday item for myself because I've been meaning to do so. I usually come to Kendra because it's the best and the jewelry is stunning. I did a full two laps around the store looking for that special item hoping someone could help me. As I understand there were a total of 2 other customers in the store being helped by 1 associate, another was looking through a book. I asked a simple question hoping it would spark her assistance, instead I received a snippy short reply of "they're over there upfront" and looked back down in the store book. I get if your looking and assisting your associate but I'm a customer too that would have like to at least received some sort of acknowledgment, not at my initiation, but the associates. This is by no means telling any employee how to do their job but I hope this is taken in constructive criticism and use this to improve customer relations. I won't be coming back to this location. A customer relationship serves equal importance as the reason motivating customers to come to Kendra Scott. read more

Like the new location. Very spacious! The employees were friendly, store was bright and clean. The build your own bar was busy... I wish they'd extend the bar. They have plenty of employees and that is their most popular product. I had to come back last time I was there. read more

Never order anything from Kendra Scott online. There is no way to return an item. I tried to return a necklace for three weeks before they told me that I could ship it back to China myself. It is not worth the time or the effort to buy anything from them online. read more

Love Kendra Scott jewelry. Everything is beautiful, but can be on the pricey side. This location has really great customer service and staff is always willing to help you find a lovely piece. Also, you get half off on your birthday month off of ANY piece of jewelry-how great is that?!?! Additionally, I had a rayne necklace from them break and I brought it in and they gave me a new one for free! read more

Kendra Scotts are my go-to jewelry and the Dallas store is my go-to store for my Kendras! I had a nice experience here overall. The saleswomen were nice and helpful, but they were also a little snobby seeming. Didn't stop me from raiding the color bar for my must-haves! read more

Kendra Scott - Jewelry Near Me - Dallas, Texas

Customer service is awful at this location. I love Kendra jewelry however I will never give my business to this location again. My husband took my mother in law here to get a birthday present today and had a hard time getting help. Three employees to be exact were rude and completely unhelpful. Customer service needs serious improvement! read more

A huge thank you to Crystal, Assistant Manager and the staff at this store!! Even though they didn't have what I wanted, they were able to locate it and order it for me!! They were tenacious and worked tirelessly to find what I needed. Crystal was great and such a blessing!! My favorite store in DFW! Well done! read more

This Kendra store is just ok. The customer service is lacking and they fail at greeting or assisting guests. Several times I have come in the girls were too busy texting and gossiping together to greet or assist me when I had a question. Certain people are warmer than others here but there is one lady who just has the worst attitude. read more