1. Ken Pro Glass

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Valparaiso, IN

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Services - Ken Pro Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

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Gerber Collision & Glass

Gerber Collision & Glass

(10 reviews)

I brought my 2013 Ford Explorer to Gerber for front end repairs after an accident. I've seen many…read morebody shops in my day between hail damage, storm damage, and now this accident. I've experienced several different auto body shops and their style. In my opinion, Gerber is one of the best, they make sure their clients stay in the loop with their repairs, even if it means calling the customer with bad news. For those of you that are coming on here to write negative reviews about the amount of time it took to get your car done...stop and use your brain for a second. Body shops don't just keep your parts on hand, they HAVE to order them. I'm writing my review in response to Sarah M.'s negative review of 1 star because I think it's unfair to Gerber after seeing my great experience with them. First of all, It doesn't matter how minor the repair is. Body shops are at the mercy of the parts providers. And I HATE it when people go on the internet and make accusations that they could in no way possibly know were true or false. You can't accuse a company of using refurb'ed parts instead of new just to make a buck when you don't have proof of that happened to you. Don't make assumptions like that. That's the kind of false accusations that can ruin a company's reputation. It's rude and very short sighted just because you didn't get your way. Anyway, we asked for OEM parts and we got OEM parts. Parts providers DO make mistakes. That is out of the shops control. Our repairs took over a month and the majority of that time was spent with Gerber waiting for parts that meet their high standards. The actual repairs themselves took less than a week. Gerber kept me involved every single step of the way. They called me to tell me when the parts were ordered, they called me to tell me that 75% of the parts were in, and to my surprise, I got a call again 3 weeks after dropping of my truck. Gerber was calling me JUST to tell me that they received my hood that they ordered, but they weren't satisfied with the quality so they were sending it back. Did I want my truck back asap, YES. But I was very impressed with their unwillingness to accept less than high standard parts. Keeping their clients in the know is what sets this place apart from all other body shops I've used. As far as the repairs, everything was great except the bumper did have a large number of very fine scratches. After reviewing with Gerber, they immediately agreed to buff it out for us. Other than that, everything else was perfect! I definitely recommend Gerber, and I also recommend Geico insurance as well, they were PHENOMENAL with their service during this entire process.

You'd be better off getting work done at an actual circus than at this clown show pretending to be…read morea body shop. They are pathetic. The first time I came to pick up our vehicle I could see all the flaws from 20 feet away. I discussed everything with the manager Jen and she assured me everything would be resolved. After another week without a car they were quite insistent we retrieve our vehicle, but that's not easy when a place is only open 9-5, 5 days a week. Finally got back there and the vehicle is still a mess. Pieces missing, other pieces only half attached, and still more pieces that they ruined while trying to fix other things. Jen was busy so Carl took over, and it was the same nonsense. "What doesn't look right?" Get out of here! I shouldn't have to tell a professional body shop all the things they did wrong. Wish I'd I've seen their absolutely sad two star rating before going there. Stay far far away from this utter toilet of a body shop.

Ken Pro Glass - autoglass - Updated October 2026

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