Horrible place. My dog is blind because of their inadequate care..run away! Then when want to…read morequestion them how this can be they dont return calls and play the duck and hide game. Very unprofessional.

DO NOT GO HERE FOR AN EMERGENCY. This is NOT an animal hospital. If something goes wrong during…read moresurgery, they close at 7pm - no questions asked. They can't hold your dog overnight for observation, apparently!! What was a standard procedure KILLED my parent's dog. DO NOT GO HERE. AVOID AT ALL COSTS IF YOU LOVE YOUR PETS.

We have been coming here for years. Every year they remember who Bella is. They treat the animals…read morewith care and calm them when nervous. They give them treats and treat the owners with respect. I may pay a little more here but it is worth it to me to know we are getting excellent care. A couple years ago they treated Bella for heart worm. It was a scary time for us but they kept us informed and helped us through the process. We will be coming back for sure.

Now that we're new PAWrents -- Animal Medical Center of Saline has been our go-to. It was easy to…read moremake an appointment online; they're usually booked 2-3 weeks out so plan accordingly! We've seen Michelle Socha, DVM, for both our pups and appreciate her care. But, this 5-star review is for how they treated our newest addition, Jette -- we rushed her in on a Saturday because she was having facial & ear swelling. We didn't realize that AMC does NOT take walk ins or emergencies BUT they saw her anyways. The following Monday, we did need to take Jette to the Pet ER and I called and the techs gave me some recommendations! So helpful! Speaking of the techs, they're always so friendly & you can really tell that they love doggos too. I also appreciate that on the receipt - it prints out when they're due for their next appointments/shots. Super helpful!

I used to go to a vet on Airport Highway and every time I went I felt so uncomfortable, so my…read morefiance and I saw reviews for Westside Vet Hosp. There's nothing but raving reviews so we decided to switch all our animals. Dr. Albalakousy is AMAZING! We are 100% glad we switched and understand why there is no negative feedback! One of our kitties has a bad liver problem so we've been to Dr. A 3 times this year already. She's had to stay a week and then 2 check ups so far after. Chancy has been on 3 different meds daily, she needs to be force feed through a syringe multiple times a day, and now we have to give her an IV every other day. He made sure we knew what we were doing, were comfortable with what we had to do, and that we had everything we needed and then some. He takes great care of our animals and we feel like he REALLY cares. That's super important to us. And on top of that, he doesn't outrageously charge you! Just as an example of how he really cares: We were in an exam room but you can see right out into the waiting area and a dog walked in and immediately collapsed on the floor. Our cat has a problem but not a life and death problem, so he excused himself, and went to check on the dog. He carried her to the next exam room and started taking care of her immediately because she really needed the help. Now that is a vet that cares. He came back and apologized but why apologize for taking care of an animal more in need? It was great what he did and it made us feel better about how he treats the animals at the vet. :)

I was so glad to be recommended this vet office from one of my customers! They are the most…read morereasonable on prices and you can tell Dr. A cares about your pets!

Both of my kittens died while under Dr. Fung's care for routine neuter surgery. Our experience with…read moreDr. Fung was terribly traumatic and made worse by how callously we were treated after the deaths of our beloved pets. I have filed a complaint against her license with the state. I was notified that my complaint was reviewed and approved by the board for investigation and that she is currently being investigated by the state and LARA. I have been advised this is a long process and I want to post our story to protect other families and their babies from this type of trauma. We took in our two kittens for routine neuter surgery and both kittens died while under her care that day. I was not notified by the vet herself that both of my animals had died, instead I was called by the office manager. When I arrived to say goodbye to my animals, Dr. Fung never came into see me or explain what had happened. Instead, she had the office manager who is a layperson, attempt to explain why my animals died. She explained that Dr Fung believed both kittens had a genetic anomaly and that both of them, and even their littermates, would most likely have died within a year. (I reached out to the owner of the littermates and they were seen by a cardiologist and scans showed them to have no genetic anomalies.) Dr. Fung took one X-ray of each of my animals post mortem. I was told by the office manager that the doctor was able to determine cause of death from this image and that no necropsy was needed. I was left alone with my two dead babies to say goodbye. When the office manager came back, it was to discuss billing and payment. I was told I could take their bodies and bury them myself or I could pay for cremation services. I told her I had prepaid for services and that I was overwhelmed at the thought of discussing billing during this traumatic moment. I left that day paying additional money to have their bodies cremated at my expense. I only was able to talk to Dr. Fung directly when I scheduled an appointment to discuss what happened to my animals. She said that my kittens had genetic anomalies that she could show me on the x-ray. She compared my kittens X-ray to a "healthy" cat's X-ray she pulled up online and gave a lengthy explanation of the genetic anamolies she saw in the X-ray. After leaving her office, I reached out to a trusted veterinary professional for help and it was recommended that the x-rays be reviewed by an independent party. After many requests for higher resolution images were denied, I persisted, and her staff finally provided images that were able to be reviewed. The independent review was not able to confirm the congenital defects she purported. She asked to review the report and her response was that the reviewers "primary concern seems to be aspiration pneumonia, which was not the case." She even went as far as to blame the length of time it took to acquire records and have them reviewed by saying, "you did not pursue action until well after the matter". She was unwilling to reimburse us for the cost of the review or any of the $1135.00 we had given her over the 8 days from when my kittens established care with a pre surgical exam to when they died in surgery. I have been advised that a single veterinarian should not have more than one animal under anesthesia at a time and I have not received a satisfactory answer as to why the second kitten was ever put under anesthesia if the first had coded during surgery. I have so many unanswered questions and I hope this review helps protect other families from this type of tragedy.

My Mom's 12 yr old Jack Russell/pug, Lucy, hadn't eaten for four days and unfortunately, her…read morenormal vet didn't offer alternative suggestions beyond an anti-nausea pill and something to encourage Lucy to eat. Fortunately, we found Synergy Animal Hospital on Yelp. They were the only animal hospital to offer us a same day appointment in spite of already being booked for the day. They tended to Lucy immediately and were very thorough in trying to determine what she had. They gave her outstanding medical care and were very knowledgeable, encouraging, patient, and caring. We took Lucy in a few more times to make adjustments to her medication and make sure she was on the path to recovery. I cannot say enough how much we appreciated the attentiveness and outstanding care they gave Lucy, and us. I highly recommend this animal hospital with two convenient locations to anyone who has furry family members.

We feel confident that our pets are in good hands with Dr. Wood…read more We travel from Lansing to Hillsdale whenever we have a serious issue and need a second opinion. Dr. Wood always takes the time to review and discuss the risks involved with conservative vs. aggressive treatment. We always learn about new cutting edge techniques, therapy, and new medication options that our other vets do not offer. The modernized facility has the latest technology and is always clean and well organized. The wait time is minimal and usually right on track for your appointment. Northside also offers convenient online options to request medication refills, and they are email friendly, which is a big plus for those of us who do not live in the area.

Dr Wood and his staff are very caring and have always taken great care of my fur covered family…read moremembers! They always find a way to get them seen when needed

Wasn't really looking to adopt, that day But, as my husband and I were traveling around, I was…read moreglancing at what was available to adopt, An ad had popped up. It said to adopt your lucky charm today for only $17.00. So, we stopped to look. It was on ST. PATRICKS day. First dog they brought in , was a sister to the one that caught our eye. She gravitated right away to my husband! Although, we should have checked out a few dogs before deciding, we said yes to adopting her! far from perfect match. If there is such a thing called an alpha personality. She definitely tries to be such. She (Roxy) is improving as time goes on. She is a loving dog , but has times of having too high of energy. Asked for a cat friendly dog. She turned out ok in that regards, as long as we work out her sometimes too high of energy level. The workers, that were there, were nice and organized setting up vet, spaying and our pick up date!

My parents list their cat and I was contacted about a cat that was found. Unfortunately the cat was…read morenot declawed or chipped. Took the cat to the Hillsdale Animal Shelter (no kill) and they were willing to take him in despite being full. They were Very nice and polite!! Please support the great caring work they do!!

Want to thank you so much with Marshmallow. He looks so much better. Julie was very…read moreprofessional. The shop was clean. Wish I could post a picture of him. Thank you Suzie O'Neil

I think that this is probably one of the best cuts that my dog has ever gotten. It was very even…read moreand he was very clean (and smelled good for some time). The main issue is that it's over $20 more than what I paid across the street. It's also over $20 more than I paid at the two different places I took him last year in Dearborn. The other issue is that my dog has been messing with his ears for over a couple weeks now. He usually has problems after a cut, but something really upset him this go around. Still, it's a very clean place, Julie is very nice, and his haircut was lovely.

Secret Shopper Here!…read more I do this for a living, usually have to report back to a certain upper, but at this extent I feel the need to put it on Google and yelp reviews so that the community would be aware I had a very disappointing experience at this pet store, and I won't be returning. The biggest concern was the overall health of the animals. Several pets did not appear to be in the condition I would expect from a store that is supposed to prioritize animal welfare. It's heartbreaking to see living animals treated as inventory instead of being properly cared for. The staff was another major issue. They were unfriendly, dismissive, and seemed to have very little knowledge about the animals they were selling. I was given incorrect information about proper reptile lighting, which could seriously affect an animal's health if a new owner followed that advice. A pet store should be a reliable source of accurate husbandry information, not misinformation. Customer service was just as disappointing. It was difficult to get anyone's attention, and when I finally did, I felt like I was inconveniencing the employees. The manager was rude, unprofessional, and showed little interest in addressing concerns or helping resolve problems. The store also had very little inventory compared to what was advertised, making the trip a waste of time. To make matters worse, they refused to honor valid, unexpired coupons and provided inconsistent explanations as to why they wouldn't accept them. I also noticed products, including food and medications, that appeared to be expired or approaching expiration. That's unacceptable for products intended to keep pets healthy. Overall, this store needs significant improvement in employee training, customer service, inventory management, and its commitment to both animal welfare and the customers who trust them. Until those issues are addressed, I cannot recommend shopping here.

Love going there, very professional and the staff is always helpful. John runs a great business…read more Especially since it's hard competing against the big box stores. Will definitely be back.