The sales person couldn't care less if I was there or not. They were communicating when I asked him…read morequestions. I have to know there was a sale going on, but you wouldn't know it from inside that store. There were no posters about the sale or anything unlike all the other locations I've been to. I asked if they were doing the promotion and was told yes. But I shouldn't have to beg to get the discount. What's worse: there are no prices on anything! You have to ask a sales person to get the price on even the smallest items. What kind of store does that? Is the price determined by how much he likes me? What I'm wearing? How rich I look? It's ridiculous. I ordered multiple sample size paint and one of them was mixed incorrectly. Skip this location.

THE BEST PAINT STORE…read more I was looking for paint since I was remodeling my house and wanted a more long lasting quality paint. The bald guy that was helping me was so informative. He was so helpful with my swatches for the interior of my house and even helped me choose the best finishing. The paint was ready within minutes and he helped me bring it to the car which I appreciated since it was so heavy. They have everything from brushes, wood stains, tape etc. to help with the process of painting. I also really like how all their products are really high quality. Definitely will back for future home renovations!!

thank you for the great customer service once I explained I am not an expert at buying.paint It was…read moreexplained to me very well. I even got a little bit of customization. I'm very pleased. My wall should look great in my kitchens

Firstly, let me tell you that after all these years this company has not faltered when it comes to…read morecustomer service. I had a great educational experience with "Gabriel" who answered all my questions about paint application on each surface I was painting. Now that the project is completed, we are very pleased with the results! Thank you Sherwin Williams for hiring great people who help our community!

Service not so great. No clue on their paint line when asked for a similar product to BM Aura. I…read moreasked Google and found Duration to be that product. We don't have it. Ok what paint do you have. Nothing like that quality go elsewhere, ok will do.

They gave us great customer service and carried products that other Sherwin locations didn't have…read more The staff was accommodating and made sure we had everything we needed for our project. Super big thanks to the team!

Bought all my paint here. They did bulk pricing discount, made it easy to arrange pick up and were…read morehelpful.

We're looking to paint some accent walls in our place and decided to come here to check out color…read moreswatches and get samples. Danny was very helpful in answering all of our questions about primers, pricing, paint collections, and so much more. We are so appreciative of the knowledge and experience the staff has and feel comfortable moving forward with purchasing paint to transform our dull walls.

Easy, breezy and super helpful guys from a girl who knows just about nothing about paint and…read moreformulas. I come here any time I need anything paint related.

Looked around for 10 minutes and no one asked if I needed help or acknowledged that I was there ‍read more

It's a convenient neighborhood hardware store. It looks small on the outside but it's pretty big…read morein the inside. They have a pretty large selection of things you need. The service was great! The staff seemed happy to work there and always so helpful.

I am so glad that I found this convenient hardware store. The staff there are very helpful and…read morefriendly - they always ask and help me find what I am looking for. The best part is that it's located in the better part of Oakland so you can get away from the chaos.

My company has a house account with SW and we are closest to this location…read more Unfortunately, they drop the ball nearly every time with communication when calling in orders. Today, I called in and was placed on hold ' for a second', which turned into over 10 minutes. I called back and finally got someone on the line who was helping with my order. He went to check on product and then...disappeared for over 10 minutes. I called on my other phone (while still on hold with phone 1) and someone picked up, said the guy who was helping me was assisting an in-store customer and I then ask the guy I'm talking to to help me. Rather than help, he abruptly put me on hold. 5 minutes later my call on phone 1 was hung up on by SW. 9 minutes later the guy who was originally helping me came back on the line to tell me they couldn't fulfill my order. A half hour on the phone wasted. I strongly advise utilizing the Hayward location. Hayward offers friendlier, more competent service

CARLOS- The Store Manager; Is very helpful & very knowledgeable & Very Nice !!…read more I went in to get a special color for our kitchen cabinets & he was AWESOME

Sometimes I'll go in there. And they'll exactly what I need but for the most part…read moreThe problem lays when they come time to pay and you go to use a coupon for some reason.They don't apply At least not in their store I don't know if the staff just isn't knowledgeable enough to know how to apply the coupons but theoretically , it should have been a lot easier than what some of the cashiers make it out to be There's other things like it can walk into.For instance, Pete's hardware, which is an eighth branch out in Castro Valley.Let me tell you I won't get too steps inside that store.And somebody's offering to help me This particular store in Oakland on MacArthur boulevard that I'm posting this about.They won't help you unless you actually ask them I grew up in this neighborhood, and this story used to be so helpful.I don't know what happened to it I'm only going to leave two stars

I love Barbara. She's the most memorable person that I have to keep coming back to the garden to…read moresee. No matter what she is doing, she will stop to say hello or would go to the front, the side, the back, anywhere to help you out. Thank you!

Very helpful staff and timely. They matched the color perfectly and give a very good price.read more

Great service. Well organized store. Quality is exceptional. Glad Sherwin-Williams is in Berkeley…read more Definitely buy paint from here.

I needed a good soil for my 7 fruit/veggie garden beds. I was browsing their site and had…read morequestions, used their 'text us' feature and they responded back to me once their store opened, they responded and answered all my questions about the delivery procedure and gave me advice on which soil to use. It was a casual low pressure convo throughout the morning and finally called to get the deal done and set up for the delivery of 5cu yds I needed. Good communication by txt about the upcoming delivery and when the truck arrived, I was off-site but had the area prepped and the driver dropped it off perfectly on the tarp. I had a great experience and the soil is great so far, seeds already sprouting! Will be back for more materials!

I've had nothing but great interactions with the Oakland store. They have helped me twice with my…read moreDR Mower/Trimmer, most recently Elijah, at no charge and I didn't even buy it there. I also bought some gravel from them and instead of having it delivered to my house in Hayward, they let me make 6 trips with my pickup truck. This might be the only store I go to other than the grocery store. I mostly shop online. They've been so much help to me. Nancy M.