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Kelly-Moore Paints

1.0 (1 review)
Open • 6:30 am - 5:00 pm

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3 years ago

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Andrea C.

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Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

4.0(16 reviews)
2.3 mi•Oak Lawn
•$$

I had an excellent experience working with Shelbie at Sherwin-Williams. She was not only incredibly…read moreknowledgeable about the products but also took the time to explain every detail and help me find exactly what I needed. Her professionalism and kindness made the entire process so easy and enjoyable. It's rare to find someone who is both so informed and genuinely cares about her customers -- she truly represents Sherwin-Williams at its best. Thank you!

Maegan was extremely rude when I came in for a color adjustment. While I was promised free…read moreadjustments in the event the color did not match (it didn't even though I provided the exact formula), she informed me that the original mixer did not follow the formula of semi-gloss and instead gave me a satin in a lighter shade (I was uninformed that they would be mixing it with a different base). She refused to fill it with the correct paint and instead tried to get me to buy another quart. After a bit of back and forth, she offered $10 off the new quart, but it wasn't about the money for me. It was the principal of standing by your match guarantee and taking care of a customer. She then tried to tell me I only paid $11, while my bank record showed nearly $40. She refused to look at my screen receipt when I showed her. While I like working with Sherwin-Williams under normal circumstances, this interaction made me never want to return. It's ridiculous to not make an exception to your "non refundable color" rule if it was mixed improperly and if the associate did not inform me that samples only come in satin, so the color would not have matched the formula I provided no matter what. Seems like they just want a quick buck.

Kelly-Moore Paints - paintstores - Updated May 2026

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