The store is very clean- kudos. The fish department has…read moregotten better but still lacking proper care. When you need assistance or to check out no workers are to be found. The grooming salon cannot read records and stated that my breeder have vaccines and that they are not valid despite having records- 1. Neither of the people had DVM degrees and 2. As a former vet tech I can read records and distinguish it. Waste of time and we will not return for any of the services

It was my first time at the store staff was not friendly at all. Then walked over to the vet clinic…read morearea and was treated very rude. Not helpful at all. I felt like the vet at that store denied me from buying my pet prescribed medicated food. I am only allowed to shop at that store for a month ONLY.. So so so sad the customer service this store provides. Very disgusted...

The girl that helped me was super helpful and friendly. I didn't walk around the whole store. It's…read morenot as big compare to the other bigger pet stores. But the girl went above and beyond to assist me so it's nice.

they love animals they love animals they love animals. They like people too, but did I say they…read morelove animals? They take great care and you can tell that they love animals. They always spend a lot of time with my little boxer and go out of the way to make sure she is happyfree treats before she leaves treats to take home discounted pet supplies. It's a really good place. It's a better alternative to the big places.

This is a wonderful and clean looking pet shop! We bought both our sons' birds here. They were baby…read morebirds which Mr. Romano continued to hand feed even after we had purchased them. We were able to have our boys visit when they pleased. Mr. Romano then told us when the bird were ready to come home. We highly recommend Romano's Pet Shop.

We Love Romano! We've gotten several little pets from this place and we Love it here. Got to hold…read moreand snuggle some baby sugar gliders this time we went This is a great little spot. Support small business!

Great little spot in Disney Springs to grab souvenirs for the pups at home. It's very small and…read morecrowded if more than 5 people are browsing. Employees were friendly, but there's nowhere they can stand without being in the merchandise areas.

This is a sweet, small, "outdoor" kiosk store in Disney Springs. Happy Hound is a place to find an…read moreassortment of pet related items and accessories. There's a fun selection of dog bandanas, collars, tags, leashes, outfits, toys, treats, and more! You can find some of the same items dotted throughout Disney World, but it was pleasant to have a large selection of Disney themed pet items all in a single location. Since it was a dedicated pet supply kiosk, I had expected the prices to be marked up, but they weren't too bad. Many of the products were beautiful, well crafted, and darling. The kiosk attendant was cheerfully helpful, too. It was a pleasant visit.

The store is fine. I have an issue with the grooming salon. We had an appointment at 12:30. My…read morehusband arrived at 12:25. He was told it was going to be about 3 hours before she would be done because there was another dog before us that had not been taken back. Now my dog is sitting in the back room of the groomers for 3 hours. What is the point of making an appointment if they are not going to honor it. There was no explanation as to why the dog before us was put into our appointment time. I don't understand why there was not a phone call letting us know they were running late. If I was there I would have taken my dog and left. I will never use this grooming service again. Very disappointed that they don't have basic customer service skills.

I really like this PetSmart! It doesn't hurt that it is the closest to me in the Posner Park area…read more But that isn't why I love this place. They have a huge selection of what I need, which is cat accessories and food. I've always had wonderful experiences here. I've never left here empty-handed. My son comes here to get his hamster supplies. He finds everything he needs as well. It's so hard to not stop by on Saturdays and see the kitties for adoption! I already have four so I need to stop. I just outed myself as a cat lady lol. All in all the customer service is great, the selection is great, and I highly recommend this location!

This really is a hidden gem in old town as they have a ton of goodies for your 4 legged friends…read morewith everything from treats to toys and unique items that you can't go wrong with! Coming here was kinda a cool thing as we were warmly welcomed inside that included our doggie too as the clerk came right over to give her a treat which she was totally stoked about! Their prices are fair and the individual working this day made the visit awesome shoutout to them for being soo friendly! Overall this is a cool shop for your animals do definitely don't overlook them and they have lots of cool things here!

We brought our pup with us on vacation, and as tradition, we make it a goal to stop by a place just…read morefor her during our travels. We saw this newly opened store and just had to stop by, and we're so glad we did! We were immediately and warmly greeted by Julie. She gave our little Olive so much love and presented her with a sample board of treats to try! Peanut butter, meatloaf, salmon, and even alligator treats, to name only a few! Olive ended up choosing a bag of the soft, high-quality salmon treats ($6). Among the various delicious treats (Olive told me so), there are numerous other pet related products. Dog clothes, toys, collars, strollers, to even great items for the pet parent such as stickers, keychains, dog themed beverage containers, purses, wallets, shirts, and even darling dog breed Croc shoe charms. Anything you could think of, they carry it. Prices were extremely reasonable, too! To top it off, Julie asked if Olive would like her photo taken to go on the store's digital wall of "pupstomers." Olive was thrilled with the extra attention ;-) A special thanks to Julie for making our visit such a joyous and memorable one. We HIGHLY recommend you visit this store!

Great experience, friendly stuff specially Javni thank you…read morefor your great customer service and your patience I highly recommend JAvni

if you care about your animals don't go here, i for one will not be going back. my healthy cat…read moreneeded bloodwork and a rabies vaccine and somehow they gave him sepsis. i do not know if they work in dirty conditions or re-use supplies on animals but my cat almost died. when I called to ask questions thinking that maybe my cat was having a reaction to the rabies vaccine I was told I would be given a call back. they never called back. in fact they told me they had no record of me calling even though i sent them a photo of the. call record from saturday morning. was told that saturdays are busy and would not have had time to answer my call. was also told it's the "call centers" fault.... the whole situation was very mishandled and has caused me almost 3000 is emergency vet bills. STAY AWAY FROM VETCO

Beware taking your pet to be groomed. They are amateurs and will do what they want. I asked for a…read moretrim and they completely shaved my Papillion down to his skin, even his wispy signature ears. He had a few knots under his legs and his feet needed clipped. They did not listen to my request for a trim. They clearly cannot use scissors and rely on a machine based on how choppy his feet and ears are.

Great grooming place to bring your dog. We always have a good experience there with my dog haircut.read more

You could not pay me to go back into this establishment. I have bought stuff in here every time I…read morego to Orlando and there is no denying the selection is great. Unfortunately, my experience on November 5, 2011 was so terrible that I refuse to spend another dime there. I already had a few things picked out for my GSD when I approached the counter to ask a question about merchandise for my other 2 dogs which are rare breeds. Not only did the extremely rude "woman" proceed to tell me one of my dogs was a mix because she knows all dog breeds and mine evidently does not exist to her, but she began to mock me outwardly when I tried to educate her on the breed and its history. Her behavior was incredibly nasty and uncalled for and I suggest if you go there, don't ask any questions or you too may be mocked and ridiculed for no reason. (One of the breeds in question is a German Pinscher..not a Doberman Pinscher as she kept insisting I must mean, although I have had those in the past. This breed is not only AKC recognized but is believed to be part ancestor to the Doberman. I am tempted to send an AKC wall chart/ poster of recognized breeds to the store to help their employees in the future)

Calendars, leashes, clothing, mugs, notepads, bumper stickers, figurines....all dog related…read more This shop definitely lives up to its name. I was amazed at the amount of stuff this store had with a pooch artistically displayed on it! And all sorts of breeds, if you love your Corgi, or Lab, or Dalmatian, you have nothing to fear--they are all there. There will most definitely be something in here for you and your puppy. I was very impressed with the clothing selection. You could outfit your dog for at least a year with all of their choices--and little Fido would be fashionable too.

There were several tanks with dead fish, some started showing signs of decaying, they need to do a…read morebetter job cleaning tanks and removing dead fish immediately. Maybe hire someone that is responsible and pay attention to detail.

Great selection for puppies! Everything you need for a pet. Great selection of beds and food.read more