The store is fine. I have an issue with the grooming salon. We had an appointment at 12:30. My husband arrived at 12:25. He was told it was going to be about 3 hours before she would be done because there was another dog before us that had not been taken back. Now my dog is sitting in the back room of the groomers for 3 hours. What is the point of making an appointment if they are not going to honor it. There was no explanation as to why the dog before us was put into our appointment time. I don't understand why there was not a phone call letting us know they were running late. If I was there I would have taken my dog and left. I will never use this grooming service again. Very disappointed that they don't have basic customer service skills. read more

I really like this PetSmart! It doesn't hurt that it is the closest to me in the Posner Park area. But that isn't why I love this place. They have a huge selection of what I need, which is cat accessories and food. I've always had wonderful experiences here. I've never left here empty-handed. My son comes here to get his hamster supplies. He finds everything he needs as well. It's so hard to not stop by on Saturdays and see the kitties for adoption! I already have four so I need to stop. I just outed myself as a cat lady lol. All in all the customer service is great, the selection is great, and I highly recommend this location! read more

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Try customer service. What happened to the people who used to care about pets and friendly educating and helping patrons? Geez. Don't think I'll be back anytime soon. read more

I have had it with this store. I have a dog that's on a prescription diet. I was told by the cashier my card expired. NO IT DID NOT! My dog is alive and needs this food. My Dr assured me the prescription is good as long as he is alive!!! Now there's an expiration date the end of this year because She made me go to Banfield and they gave me a card for 6 months- I'll look elsewhere for my pets need -Good bye Petsmart. Don't waste your time at this place Posner Park Davenport Fl read more

HORRIBLE SERVICE over the phone. I had to ask for someone else because this girl had a real ISSUE WITH GIVING INFORMATION. I couldn't understand her name when I asked‍ I need to make sure my puppy is healthy! NOT HERE! I need somewhere that has no issue with answering questions. They don't offer parvo vaccine read more

Signed up for a 6- week puppy training class. The last week is when your dog is expected to preform everything he's "learned" so he can graduate. We arrive at Week 6... nobody's there. I talk to the cashiers who tell me my puppy trainer was out on vacation all week, (VACATION????) but she's contacted everyone in the class. Hmmmm... there are FOUR of us in this class and no one contacted ME! But I'm assured she will be back and is going to make up the class "next week". Next week comes and I CALL THE STORE, where I am assured our teacher is back and that there will be class that night. When we get there... NO ONE IS THERE... AGAIN! I'm now told she will be making up the class that following week. But again, no phone call, no text... I'm done. I have never seen a more inept store in my LIFE. Do NOT waste your time. Ugh. read more

Came here for cat food and treats for my friend's cats, only to find her switching brands for the treats due to the regular brand she buys being out of stock. Her cats are picky with treats so she relies on a certain brand. Employees very happy and helpful make this store worth the trip! read more

The reason for my trip was not a happy one but the employee(s) are very nice and made it not as bad. I ended up back at the store an hour later with an exchange and the employees were helpful and very pleasant to talk to. They have a lot of live animals are this location. I saw fish, some birds, and lizards. There is also a pet hospital. 10/10 recommend read more

Dog Grooming- By Gabbi The groomer, Gabbi was amazing. She listened to how I wanted my Goldendoodle cut and the final product was exactly what I expected. My doodle Murphy had a few spots of matting and I asked Gabbi to cut them out but leave the rest so she still looked cute. I think it was a huge success and I highly recommend her for grooming. Last year at this time I was crying when I picked Murphy up from a closer location. Worth my 40 minute drive. read more

PetSmart - You can see arm pits cut out as I requested as that is where the matting was but...she still looks cute. Winner! - Pet Training Near Me - Davenport, Florida

I'm all about being efficient, but when both your website AND your app will not let you book an appointment for a nail trim, and every other PetSmart you've gone to has told you the same thing (walk-ins welcome for Nail Trims), why on earth would a person think to make an appointment for a Nail Trim? Especially because, again, you can't do it online OR on the app? This PetSmart is the closest, yet still a good 20 minute drive from my house. Drive over, take my dog back and ask for a nail trim. Now, they had 3 dogs being groomed, and one employee who waltzed in behind me to check us in. She then proceeds to tell me that "This Stores Policy" is different from the website or the app. When I questioned her, she just says "Oh. No. You can't make this appointment online. You have to call." So here is my beef. If your website and your app do not state this, how are first timers to know you've got a different policy? They can't. PetSmart, I'm highly disappointed in how this was handled, and I likely will not be back to this store. I can take my business elsewhere. read more

I have been shopping at Petsmart forever and have always price matched from the Chewy app. It's one of my favorite things about shopping there, because if not, I would just order straight from Chewie. However, today the cashier let me know that Petsmart does not except a price match, and even though I tried to tell her that not only does Petsmart price match to chewy, but they also price match to Amazon and all other retailers per the Petsmart website, she refused to honor the policy. I am only leaving this review in hopes that employees become better trained and policies. I ended up paying full price because I did not want to hold up the line but as a loyal PetSmart customer for years, I was a little annoyed. read more

PetSmart - Pet Training Near Me - Davenport, Florida

it's really unfortunate because this petsmart is the closest pet store to me. However, I really dislike when employees treat me wrong for no reason. I went to cash out and the employee (who I've never seen before and I come here often) just told me to bring my cart to the little opening so he can just scan from my cart. Okay, thanks. I appreciate it. He was like do you have an account with us? Me: yes. Him "put your number in". Again, coming off a bit strong. Then I told him something I got was cheaper online. He asked me if it was from their website, I said no it was chewy and he said they no longer price match with chewy. I didn't catch an attitude. I just said "uhm okay" and he proceeded to run his mouth about how employees don't stick up for themselves and tell the customer no and if they continued doing it, the store would no longer be there (implying the store would shut down over price matching). He said they haven't price matched in a long time. I said "really, because I just bought some like last month." But he tried to justify it and say it would do it this time. He wouldn't do it again. And that he would remember not to do it again next time. By this time, since he was already coming off very strong and rude for no reason, that's when I became defensive and told him that his logic about standing up to the customer doesn't make sense. I did nothing wrong, I did not give him a hard time. There was nothing to stand up to me about. I did not know petsmart no longer price matches with chewy because every time I ever go there, the employees just do it. I've never given anyone a hard time. He could have kindly explained to me that they didn't do it anymore. I would have asked since when, because I was genuinely baffled since I had been doing it for the last two years of living here. And then I told him he was very rude because at the end of the day, there was no need to treat me any way other than kindly. I did nothing wrong and that's what makes me so frustrated. read more

They won't let you SEE the play room they keep your dog in. I think the large one in front is just for show as there are never any dogs in there. Beware. read more

Came in for more dog food and witnessed a dog have an accident and the owner left the store expecting employees to pick up the mess--causing a delay at the checkout. Employees apologized for the wait and mentioned being overwhelmed with multiple "accidents" that day. The store was barely stocked, with multiple shelves completely empty. This was also partly due to the fact that staff was busy cleaning up accidents. In my opinion, this is not a reflection of staff; but a reflection of its customers. Guys, please pick up after your pets. Be respectful. On the bright side, this location has a banfield inside. read more

This last visit this morning I think will be our last, apart from using the Vet. We came in this morning at 8:30 am to drop off our pet at the vet, and saw this puddle of pee when we got there. Before we left someone put the sign there. We came back to pick up our pet from the vet, after 10:30 am and the pee was still there, which is when we took this pic. This is not the first time I've come in here and there's pee everywhere first thing in the morning and the workers including the Managers, are always just chatting away in the aisles like it's social time. The store constantly smells of urine. If the owner doesn't clean the mess, then the workers should right away. And funny enough there was a clean up station three feet from the mess! This store needs new management badly. read more

PetSmart - Pet Training Near Me - Davenport, Florida

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PetSmart always has stocked shelves and it clean. Most items are in an affordable range. I shop here once a week for my cats.

My husband purchased a guinea pig and he only lived 40 days. He was told we where 10 days past anything petco could do. We will never purchase anything from the store again read more

PetSmart - Pet Training Near Me - Davenport, Florida

I have been going to PetSmart for over 20yrs for my pets needs. I placed an online order for pickup. Received the email that it was ready and arrived about 2hrs later. Upon arrival I picked curbside pickup. After waiting for over 20min went in the store. The associate I asked about it told me to go back out to my car. When I asked if I could just get it since I was in the store he told me to go find it on the shelf and get in line like everyone else. After doing that he decided to raise his voice and tell me not to do that ever again. I'm not the type of person to make a scene and that is exactly what he did. He was rude and very unprofessional. I used petsmart for my vet, training, shopping and grooming but after today I will be finding new places for all of that. If petsmart is okay with their associates treating and talking to customers like that I would rather not be a customer. read more

The new friend in our home was in need of several items and this was the closest place to get what we needed. Shopping was fairly easy but they were a bit busy. We were quickly able to find the aisle that had everything we needed. In the end we were able to find all but one item we were looking for but thankfully it was the least important one. Masks are required and all employees were wearing them. There are dividers at the checkouts and the process is still easy. read more

Dropped in looking for a special dog toy. Noticed most all the animals up for adoption were empty with signs stating during this time there was no handling of animals. The fish tanks in the back of store had an employee there to stop any and all contact with those supplies. Only noticed b/c had to pass this area. Unfortunately they were out of this item I was looking for but did manage to snap a few pics of the birds on display. read more

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PET OWNER TO PET OWNERS We took our yorkie puppy Luna to this PetSmart for a Face and Fanny grooming a few days ago. She was very cheerful starting her day up until we left her with the groomers. Less than 30 minutes of her being at this Petsmart, We received a call stating that our puppy has DIED. This is absolutely devastating and the PetSmart is more concerned about saving face and their reputation verse helping us get facts of what happened with their possible poor procedures or staff negligence to know how did our perfectly healthy yorkie puppy die in their care. PLEASE AGAIN( Pet owner to Pet Owner), don't leave your dogs in the care of this establishment or any PetSmart. As they could die any moment and the company send corporate idiots to try and throw assumptions and lies about what may have happened to keep their store profits. We lost a family member, a young cheerful puppy, in the hands of a careless Company Petsmart. We will seek justice! read more

PetSmart - Our poor luna passed in their care from a simple grooming. - Pet Training Near Me - Davenport, Florida

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Horrible experience. First time coming here and the last. I have a short haired beagle who does not ever get haircuts yet he has two large cuts on his chin and is bleeding right after getting groomed. How did he get cut?! It makes no sense and I feel horrible for bringing him here. Groomer seemed rough and unenthusiastic, should have known better. Don't bring your dog here for grooming. Only found out also because I found blood on his blankets she didn't even tell me he was cut!!! read more

PetSmart - Two gages on his chin - Pet Training Near Me - Davenport, Florida

Had an appointment and never been here before. I guess they schedule a bunch of dogs for the same time and sit them in back till they're ready for the next dog. Staff was extremely rude with me saying I cut in front of the line of people that I watched arrive after I did. I checked in at 12:15 for a 12:30 appointment and they told me to wait outside until my groomer got there. So we sat down and when I walked back in all they could do is repeatedly accused me of cutting in front of all the people that arrived 10 and 15 minutes after I did. Needless to say I didn't have any service done. Their loss since it's not like grooming has anything to do with my dogs essential care. read more

This location is great! All the staff friendly, helpful, and caring. They even start to ask how your pet is doing. They always have a great variety of product and kudos to the Blue Buffalo lady who's in there at least once a month for being very knowledgeable about the products. read more

PetSmart - Pet Training Near Me - Davenport, Florida

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We typically visit this location to have our dogs nails ground. Since we only gets the ground they don't take appointments for that service so often times there is a little wait. They do their best to get our dogs taken care of and get us on our way. Staff in the salon and the store is always friendly and the store is always clean and well stocked. read more

We took our dog to be groomed and it took 5 hours. We had to continue to call and call and every time they said, 40 mins until it turned into 5 hours. Horrible place!! read more

Sunday, September 20 at 6:58, I walked in to Petsmart, doors were open, the store closes at 7. I immediately got greeted with the cashier "were closed". I asked if I could just grab one bag of dog food "no we're closed, you can come back tomorrow during normal business hours" was the cashiers response. There were still a couple customers in the store. She was very rude and inconsiderate. I am a nurse and I work 12 hour days. I also live 30 miles from work. I always try my best to make it to PetSmart before closing, this day however it was difficult. This cashier should've been a little bit more considerate to customer service than wanting to go home. Technically it wasn't 7pm yet when I stepped through the doors. Very bad costumer service and I will not be going back to this Petsmart read more

Took my dog there to be groomed twice. My dog developed ringworm after the first visit. I had to visit the vet for meds to clear it up. I wanted to give this place the benefit of the doubt and took him there again to be groomed three months later. A week and a half later I am dealing with a nasty flea allergy and he is on meds once again. No coincidence any more. They do a decent job with the hair cut, but I would recommend avoiding this place. No pet should have to go through being sick just to have their hair cut. read more

Donnie is the Best Groomer on the Planet!!!! Here is the love story between my rescue Kayla and Donnie... Donnie was Kayla's first friend when we rescued her.. Kayla had a skin rash and looked horrible...she was afraid of everything. I brought her to another store years ago and was lucky to get this charming young lady named Donnie! She took care of Kayla for years and when I rescued two more dogs she took card of them as well. Then she left and I lost her .. When this store opened Barbie was amazing and took care of my three girls like they were her own.. Then I was moving to Arizona and I went in to say good bye to Barbie.. I had Kayla with me and Kayla pulled and pushed into the center of the grooming salon.. She ran to a young girl who had her back to the front of the salon.. Kayla ran right to her... It was Donnie!!! It had been 3 years and Kayla never forgot.. Donnie had just been hired by this store and as fate would have it I was moving to Arizona! Well three years passed and we are back in Orlando and I called and Donnie is still here.. I came back in May and brought Kayla, Savannah and Sydney to Donnie... Best groomer on the planet! She truly loves my girls but I think she loves all her furry clients! She is amazing!!! I now drive past 20 other Pet stores and groomers because I live in North Clermont 35 miles away from this store but I will never take my girls anywhere else! read more

PetSmart - Kayla happy to see Donnie.. - Pet Training Near Me - Davenport, Florida

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Great store always stocked and very pleasant staff! I signed up for private training lessons for my Morkie Bebe with the trainer Jennifer Gedeon. Bebe has had training in the past, but never did I have a better trainer than Jennifer! I felt she really knew her stuff and was a true professional! In four short lessons made a definite change in my socially challenged pooch! She gave me very good, common sense tips that were very doable and produced quick results!! I would def recommend this Pet Smart and especially training with Jennifer!! read more

PetSmart - Pet Smart trainer Jennifer was excellent! - Pet Training Near Me - Davenport, Florida

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I called and asked about nail trimming service, was told they are taking walk-ins before I even asked anything. I then asked how much it was for a nail service. They told me, I said should I make an appointment she said no just come right in we are taking walk-ins. I get there, wait 15 minutes because one person at a time. Finally I get my turn only to be told that they don't take walk-ins and told me the person was on lunch they would take me if I waited 10 minutes. Okay fine. I waited 15 go back in lady says no we are haven't started our lunches yet. Apparently they don't know where this person is. Then she starts taking my information and asks about the rabies vaccinations. Had someone told me when I called and asked about services that I would need that I would have brought that. So here I am after the drive and being there 30 minutes with a stressed out dog where I finally had to just give up. Do not bother they don't know their head from their butts. read more

I am usually a happy with Petsmart/Banfield customer, but this particular Petsmart in Davenport, FL IS THE WORST I have ever been too. Specifically, the GROOMING staff should be avoided at this location. I took my dog there once and he received a less than average cut compared to what my experience has been at my regular Petsmart in Daly City, CA., and they overcharged for the cut saying my dog is not a miniature. BTW- the vet documentation from the Banfield where he has been a patient since he was puppy, clearly states he is a miniature. So I decided to give them a second chance, and when I arrived just 12 minutes late for my appointment due to intense road construction in the direction of this Petsmart (which they should clearly be aware of), the woman there said my appointment was given away. She said if I had called...Why didn't she call me??? Meanwhile, all of the other groomers who were doing nothing but standing around, scampered to the back while I tried to communicate with the person who said they had called a "snowbird" who was on their waitlist. This grooming staff here has POOR Customer Service and not the kind of people I will ever let touch my pet again. I must say, the retail manager in front of this Petsmart seems good, but the GROOMERS ARE THE WORST! They keep saying...they need to take care of their "snowbirds" That is a poor excuse for bad customer service and shoddy grooming care! Avoid this Petsmart Grooming Department in Davenport, FL. They really don't deserve any stars, but this reviewing site requires I choose 1. read more

Went to the store to find beds. Looked all over the store for an associate to just be told it will be in the bed section after search. In final attempt to find the item, I kindly asked the cashier for assistance to only be told it's if it's not in the section we don't have it. When I explained I was going to place a order online someone finally looked for me. The item was in stock. I needed two and they brought me one. So I walked back to section to grab it myself to find it was hidden under some of the large fluffy beds! All customer service associates lacked urgency and motivation to help. I've never experienced this at a pet smart before. read more

Forced in by my son's relentless screaming to see the animals. This store is clean and they had a number of different small critters. He almost had us convinced that her needed another pet, but we were able to overcome his charm. The store has a cat adoption area and there were a a few cats there. All but one already adopted it is so that is nice to see rescues getting homes. read more

DO NOT I repeat DO NOT take you're pets here! They are prone to canceling appointments the day of. I often book with Ashley and the first cancelation was due to her having covid which I understand so I rescheduled w/her AGAIN and received a cancelation call the day of, now an injury and they said they couldn't squeeze my dog in for an appointment at ALL and you're calling me 7 hrs til my appointment time (right) they're EXTREMELY UNDERSTAFFED, my dog also came home with a rash from last visit from a different groomer prior from booking with Ashley,so somethings up in there.I DO NOT RECOMMEND this location at all! NO COMPANION ,THEY DO NOT CARE! MANAGEMENT NEEDS TO DO BETTER. read more

I have been brining my dog to the PetSmart franchise for YEARS for grooming, vet, and training classes and this was not the best experience I've had. I understand that with the pandemic so many people are needing their dogs groomed after they opened back up. I went online a few days ago to see if they had any availability for today and they didn't. So I figured there was no harm in driving down to see if they might have a walk in available for just a bath. As soon as I went into the grooming salon I asked the lady up front if there was any possibility for a walk in today. She didn't answer me because the phone rang (understandable) and a lady in the back already grooming a dog said very bluntly and quite frankly rude "nope." Despite the rude response I asked then asked if she knew any other openings available and she just ignored me. Another lady in the back said "I think their might be one on Friday" and the lady who said "nope" to me responded to her saying "no. We don't have that." And then kept working on the dog she was already grooming. So I stood there for a minute waiting for someone to maybe check the system to see if they're books might have something but they didn't even pay any attention to me after that so I just left. I've never had that experience before. I understand they're stressed by the amount of dogs they have but a simple "no, I'm sorry, we're all booked but maybe try going online to see if we have anything available next week..." would've been better than a rude "nope". I wish I would've gotten her name so I knew who I would never book for my dog. From one customer service millennial employee to another, my mom always used to tell me "it's not what you say, it's how you say it" and that lady really needs to work on her customer service voice and responses. read more

I will not be returning to this Petsmart due to the lack of communication and knowledge shown by some of their workers. Specifically the Vet Tech named "Keishla/Kiki". She was very poorly spoken and came off as uneducated, when asking questions about my pets she used terms such as "I don't know" and "I think so". I then asked to speak to someone who knows, this worker answered my first question about my cat then when I proceeded to ask the next question she cut me off saying "Okay bye see you soon" and hung up before I could ask my next question. The Veterinarian "Dr. De La Osa" asked me, "Are you sure your cat was spayed her belly looks weird" "It didn't look like that last time I saw her." My cats belly did look like that because the Vet had just seen her LAST WEEK. This Vet also proceeded to use terminology such as "Thats just so weird", "I'm not sure" when referring to my cats belly. I asked her if we could check to be sure she is not pregnant, she stated "I did check and I felt nothing but it's so weird." These workers spoke to me very unprofessionally, made me feel unsure of my cats health, and uncomfortable with their care. I will not be returning to this Petsmart and neither should you. read more

We brought our puppy here to be deshedded. When I dropped her off, I ensured she was receiving this service. The groomer asked if I wanted to grind her nails down so I said sure and asked if she could clean up her paw pads as well. After being told this would take an hour (mind you my dog is less than 10lbs), I came to pick her up and she was not ready. I was informed that a walk in had come and apparently that takes precedent over an appointment so don't even bother making one. When she was finally ready, she was still wet and shaking and she is usually so happy when leaving the groomer. Looking at the bill I realized all she had gotten was a bath... they offered to redo the service with the deshedding this time and said it would take another hour even though washing her apparently took 15 minutes. Just don't take your dog to get groomed here, clearly no respect from the groomers for customers or your pets. The only reason this isn't 1 Star is because of the managers' customer service. read more

So today was the 2nd time I've taken my 2 dogs into this place. The first time I had no complains, I even tipped the groomer $20. This time I get a call about 1 hour after dropping of my dogs and the lady says my dog has diarrhea possibly from nerves and she doesn't want to groom her. Ok..... sucks, but understanding. I pick up my dog and she has poop all over her back side and smells 10 times worst then when I brought her in. Come on pet smart, at least clean up the mess that was caused when she was in your care!! Very Disappointed read more

Since getting groomed here my whole apartment has a serious flea infestation which is costing me a fortune!!! Between foggers, extra flea meds (the animals already had been treated once a month) and a new vacuum, flea combs and having to launder all the bedding I am broke as broke can be! After bathing my dog at home to rid him of fleas I noticed a bald spot on his hind leg! He has ring worm!!! My animals do not interact with any other animals so I can only assume this cake from dirty tools at the groomers! That cheap bath and nail trim cost me a fortune. read more