Sean Mahoney came to my remote cabin in the central Cascade Mountains of Washington state to repair…read moremy satellite dish. He was fast, professional and exceedingly polite. We are off the grid up here and Mother Nature is really tough on dishes in our neck of the woods. Sean knew exactly what I needed and fixed it fast.

From the owner: We are retailers for Dish TV for both home and for your business along with satellite internet by…read moreExede, Hughesnet and DishNet along with being a low voltage contractor and dabble in computer cleanup. We also offer site surveys for satellite installation and we even clean up the mess left by other installers!!

I stopped into the store at 124 S Ely, Kennewick, WA. I had bought a new Pixel 6 and I asked them…read moreif they would help me transfer my data from my old phone to my new phone. I had my doubts because I stopped at a different TMobile store right before that and they weren't able to help me. I think Alex took that as a challenge. He tried the standard cord from one device to another, but that didn't work. From there he worked some kind of magic and when was finished I had every app with all the data. Absolutely everything that that was on my old phone is now on my new phone. It was like majic! Daniel, the manager has trained his people well. While we were waiting for the data t transfer, Alex introduced me to T-Mobile internet and gently told me about the features and pricing. He didn't try to sell me anything, just explained everything and told me how it would benefit me. I came very close to walking out with it and will more than likely go back and get it. Had he tried to do a hard sell, I might have never gone back. Alex also set me up with Paramount+ and I didn't even ask Even though he is young, you could tell right away who was in charge and that his employees liked and respected him. Daniel didn't seem to mind how long it was taking to transfer my data. His calm demeanor made everyone visiting the store feel at ease. There was another employee working that day. I'm sorry but I didn't catch his name. He was probably the busiest guy in store. Not only did he help customer's, but I think he was on phone duty. One call I overheard ( I had no choice but to hear because the volume coming out of the other end of the phone made it impossible not to hear it). Anyway, he had a very disgruntled customer on the line and he handled like a real pro. They were both laughing by the end of the call. This is, by far the best T-Mobile store, or for that matter any phone store. As long as they keep the same employees, I'll never use any other store. The service is excellent and professional. And their customer service is truly second to none. I can't give these guys enough stars. I wish every small business could conduct the selves that way. Without hesitation I recommend this store to anyone looking for professional service from highly trained, extremely nice employees.

Everyone that works there could use a personality. They also could at least act like they want to…read morehelp you. We came over from Verizon with six lines. Terrible customer service. So far T Mobile has been better than Verizon, except the girl that works on Ely in Kennewick, she was especially and purposfully unhelpful.

Shannon was absolutely amazing! She was extremely knowledgeable, answered all my questions, and…read moremade sure I understood all of the details of the phones I was interested in purchasing. Shannon walked me through all the steps in setting up my new phone and made sure everything was working properly. When you are need for a new phone, make sure you ask for Shannon...best experience you will ever have buying a phone.

I needed help with my phone. Alexander spent time with me and treated my concerns with a high…read moredegree of concern and utmost professionalism. I ended up buying another phone and he helped me through the process. I have bought my last three phones from this store. Never going to the mall again !

I went to Artmill to get a custom desk top pad of paper made for my Dad. All I had was a basic idea…read moreof what I wanted, crudely sketched on a post-it, with a basic color scheme. I talked to Dennis for about 5-mins about what I wanted, left my crappy drawing with him and a couple days later I received the proof. It was exactly what I had envisioned, they nailed it on the first try, and they looked even better after print! If you need any graphic designs, logos, fliers, custom posters, or anything like that in the Tri-Cities area, you're in good hands here.

I was referred originally through a B&I group member, Aloha Garage Door Co…read more Chris is amazing, polite, professional, works well with us fickle artists. Their papers are beautiful. Chris explains the types of papers, which is so important for printing artwork. If I have 10 art techie questions, he's knowledgeable. Thank you for everything! Highly recommend.

I went to Metro by T-mobile since we need my cell phone code to change services. They send me to…read morethe T-mobile by Dennis. I went there and they send me back to Metro by T-mobile. I do not apreciate this customer service. Its my time, my car, my gasoline spent because somebody decided do not want to do their job. Bad service, pretty bad service.

I wish I could give them a negative amount of stars for how terrible the service is. I helped my…read moreelderly mother call last week to disconnect her service because I added her to my provider (Spectrum Mobile is AMAZING!). Well, they never disconnected the service and sent her a text saying to pay her bill, which she paid. We called today to find out why it wasn't disconnected and if we can get the $108 back that she paid. They said someone must have made a mistake so we can enjoy the service until July 4th. They told me they can't refund the money even though it was their mistake. I'm going to drive to the local Metro store to see if someone can help me. It's unbelievably frustrating that they didn't disconnect her and wouldn't disconnect it the second time I called. What are we to do? I will NEVER recommend this company to anyone.

These guys are amazing. If I have an issue with my service, they are always available and helpful,…read moreeven after hours and on weekends. I am not particularly tech savvy, but they patiently walk me through steps to pinpoint the issue, and if it is thier tech, they are out to fix it, usually the next day. I have been with them for over 15 years and wouldn't consider changing.

Unfortunately I have to say I have had the worst experience with customer service ever with…read morePocketiNet, I used them for almost 10 years, had no issues other than paying a high price for very little mbps because they are the only choice for our location, when issues did arise they were awful at helping solve the issue and in the end took it upon themselves to just come remove my satellite after numerous weeks of waiting for the issue to be fixed. horrible customer service and would like to warn others of this possible situation.

The team at TCT is extremely talented. My aged PC bit the dust. They quickly determined that they…read moreCOULD retrieve the data and files, then helped me determine the least costly option on a path forward. They took no more than an hour to retrieve the data and reload it on a new machine. TCT was also very focused on data protection and security. Thank you to Christopher Grow and his team.

From the owner: "In over 25 years of business we’ve seen just about every rookie mistake and poor choice that new…read more(and not so new) small business owners make when setting up the IT infrastructure for their business. Usually, these choices and mistakes are made in the interest of saving money, which is understandable. However, if a business fails to appreciate just how critical a properly configured and functionally reliable IT infrastructure is to their success, these mistakes can end up costing them vast amounts of time and money in the long term. We offer a complimentary no-obligation consultation to any business owner who wants to get more information on the current state of their internet technology. Call today and get on our schedule."