TLDR:
Accessibility (confirmed)- poor due to multiple steps leading up to the entrance.
Cleanliness (confirmed)- appeared clean and well maintained.
Staff (confirmed)- not very friendly and customers seem to be of little concern to workers.
Produce- looked fresh, not sure about quality, very limited selection.
Fresh meat counter- looked fresh, seemed to be a decent variety, not sure about quality.
Frozen meat section (confirmed and safely assumed)- seemed to be a limited quantity, cannot tell what quality is due to packaging- white plastic baggie and brown butcher paper, no dates listed on them.
Bulk meat (refrigerated) section (confirmed)- limited variety, decent quantity, poor quality. Cannot see what you are buying due to white plastic packaging and there are no dates listed.
Dry goods- several item varieties- but limited, limited quantities of goods, more expensive than in a market chain.
Overall- Aside from fresh item availability, Keller's Market is comparable to Dollar General or Family Dollar stores, just a little cleaner with exorbitant prices.The fact that you are supporting a local business is not enough to make up for poor quality, poor service, or the higher costs. Steer away or shop at your own risk, I know my family and I will not be purchasing anything from this store from now on.
Full review:
I was looking for a particular meat and couldn't find it anywhere else. I had never been to Keller's before, but it came up in a search, so I went there hoping to find what I needed. I eventually found what I was looking for in the bulk meat area and was surprised by the price- very high. I also picked up a green chile sausage in a different compartment that was also on the pricier side. I know to expect this of local businesses and that the service and quality of their products normally justify the higher cost. Unfortunately that was not the case at Keller's. The staff that I encountered were less than friendly, but helpful enough so I was willing to overlook that too. What I absolutely CANNOT overlook is the very poor quality of the meat I paid a premium for-3 lbs for about $40.00. The green chile sausage was the worst offender. Upon opening the package (white plastic bag, so you can't see what you're buying WITHOUT listed dates and have to be extremely trusting on the reviews of others), I saw that the meat had a grayish brown color and was very fatty. I formed it into patties and cooked it anyway because I didn't want it to go to waste. Coming from a post depression household, this is totally unacceptable and I absolutely hate food waste! The sausage patties shrank to less than half of their original size and the flavor was awful. Not even the hint of green chile or even the typical sausage spices. It tasted very old and I did end up throwing them away partly due to the flavor, but mostly out of health concerns. My recommendation is to avoid the freezer and refrigerated bulk sections of this place and only get the meats that you can clearly see. I cannot comment on the quality of other goods in the market, but will only say that the selections seem limited and the prices are higher than what you would find at a chain. If you value your dollars a little more and want to stretch them as far as you can, pass on this place altogether. The 1 star rating is because they had what I was searching for. read more