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    Keller Williams Realty

    5.0 (2 reviews)

    Services - Keller Williams Realty

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    Platinum Property Management

    Platinum Property Management

    (55 reviews)

    This year we were facing the needs to find the new tenant in the most difficult in real-estate…read morebusiness period of the year- November month, the start of Holiday season. After a competitive analysis, we chose Platinum Property Management Services to work with us. Their professionalism and experience were immediately apparent. The back-office team quickly onboarded us into their system. The house was taken over by Jennifer (leasing V P), an experienced professional with wide ranging connections with service providers that we needed to get the house ready. She quickly provided us with estimates, saving us time and money on a number of projects. After a little more than a week, all of the issues in the house were fixed and the house was clean, shiny, welcoming and ready for the market! Immediately after, seasoned leasing agent Dede took it over. She created very compelling advertisement content and within two days pushed the house advertisement to the most visited real-estate websites on the market. Within a month and half from the date of our tenant's departure, the house was rented. And this during the lowest season in the real estate market! We are very impressed and appreciative of everything that Platinum has done for us and highly recommend them.

    I normally don't leave reviews, but I feel this experience should be shared for transparency…read more I applied for a rental through this company, paid the required $75 application fee, and submitted extensive personal documentation, including proof of income, identification, and sensitive personal information required for the application process. I met the stated qualifications with a 600+ credit score, verified income exceeding 4-5x the rent, veteran status, and no criminal history or prior evictions. What was most disappointing was the lack of communication after everything was submitted. I had difficulty getting responses or updates regarding the status of the application after providing payment and highly sensitive personal documents. I understand companies have screening standards and may approve or deny applicants at their discretion. However, professionalism, communication, and transparency should still be expected -- especially when applicants are being asked to provide private personal and financial information. I hope this encourages better communication and professionalism for future applicants.

    The John Cook Group - John Cook

    The John Cook Group

    (5 reviews)

    What can I say about Matt Thaxton and Ruby Brancato? Well, we sold our house and bought a new one…read morein the same day. It is unfortunate but the buyers of our house did not provide for us any time in between to do the actual moving. From the get go Matt and Ruby laid out the plans for selling the house. We were on top of our part of the work involved in selling a home. We cleaned and did not miss a showing. Everything went as planned. We were under contract in the time period they estimated we would be. Matt then showed us a houses. That same day we found a house we just adored. We fell in love with this house and this was the one we had to have. We went under a contingency that same day! We were able to close sooner than expected. We wanted to be in our new house ASAP. On closing day we had a disaster! Our movers did not show up on time. The buyers expected us out by the time we sat down at closing. Ruby and Matt sat down with me and calmed me from my state of panic and explained that we had a shot to still close on this deal by way of a last minute negotiation. At that moment I decided to put my full trust and faith into Keller Williams. As a result, we closed on both houses and we are now living happily ever after in our new home where we will raise our family. As an added bonus, they gave us a house warming gift which we use every single day and are very grateful for. My advice to anyone... trust in Matt and Ruby! Until next time Keller Williams.

    Stephanie Ruckh with this agency was the most attentive agent I have ever had. She answered…read moreeverytime I called. You will not believe this, she vacuumed my whole house when we had trouble moving out on time. Her husband came over and took a load to recycle. I highly recommend her to anyone selling a house. Even though agents are so swamped right now, she made you feel like you were her only client.

    Spalding Brokers - Leased & Managed.  Alpharetta, GA.

    Spalding Brokers

    (12 reviews)

    Spalding Brokers has been the best rental experience I have ever encountered. Their prompt response…read moreto any and all maintenance needs and repairs is far better than any I've experienced. The app used for auto pay and maintenance requests is seamless. They run a very professional business with excellence in client care. If you are considering a rental property, rental agent or listing agent, I highly recommend Spalding Brokers.

    For potential homeowners looking to use this broker: run! I…read moream a tenant that has been through hell from these two. I moved in June 2018 and didn't receive the HOA covenants until Oct 2018. Having never lived in an HOA community before I didn't know how strict rules were here. The property owner received notices from the HOA about garbage cans and parking- rules I was unaware of due to their negligence. Spalding Brokers then labeled me as a bad tenant and have harassed me since then. I also received a notice to vacate at the end of my lease term (June 30 2019) in December 2018 because I disagreed with the HOA issues being my fault when I was fully unaware of the rules until October. I have a friend over that I allow to hang up shirts in a closet so he doesnt have to live out of a suitcase and they entered the property, took photos and are trying to use them against me stating I have another person living here and am in default of my lease. A house guest I gave them 2 months+ notice about that they deny receiving....I have all texts and emails saved. This type of property management drives away great tenants and doesn't allow you to have a long term person. I suggest going elsewhere where your tenants will feel safe living in your rental homes and not attacked or harassed. Regarding their response: the "handicapped" space wasn't a handicapped space. It is now that an ADA complaint was made and the complex had to make it a legitimate space and repaved /repainted the entire lot. The offer to call and discuss anything with this company is a joke! I have done this multiple times with no response. Also, they are now demanding a property inspection and it's on a day I work all day and they want to be there at 1:30pm and will not budge on time to be accommodating so I may be there with them to work this out. So, what exactly is there to discuss? You do nothing to properly assist your tenants. You are hands down the WORST management company and I cannot wait to be free from you. Tenants and home owners BEWARE!!

    Keller Williams Realty - realestateagents - Updated May 2026

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