Super responsive. And I got a great deal on flooring thanks to the salesman Mike and a flash sale…read morethey were having. The estimator Sammy showed up when he said he would and there was lot of communication ahead of time. Really impressed with the professionalism of Lumber Liquidators at Lancaster. Highly recommend!

I was recommended to go to Lumber Liquidators. I worked with Gavin & Chad. They both went above…read moreand beyond for me. I had gotten the wrong flooring and the return and new purchase was a very smooth transaction. I got great deals on both floorings. Would Highly Recommend!

Very friendly sales staff. Shane took time with us and was very considerate of our needs. Never…read morefelt put off by him. If everyone in your sales staff was like him you would be selling way more. a sales manager car dealership I would've hired him in a second.

Lots of incredible salespeople Clean store Great products…read more Great reviews Great installation process

We had a great experience working with Hardwood Floors of Lancaster. Bryan was great with helping…read moreus pick out the best thing for our home and the installers, Luke and Tony did an amazing job. It looks beautiful! We are happy with our new floors and would definitely recommend them!

From the owner: Since 2002, we've been Lancaster's top source for hardwood, vinyl flooring, and installations. Stop…read moreby our showroom today for a free consultation

Our experience with Martin's flooring was very mixed at first. We installed LVT flooring on the…read morefirst and second floor of our condo. The meetings with the salesperson, Bonnie, went great. She was very helpful and knowledgeable. Scheduling for the measurements and installation went well, although the estimate did not have a break down on cost and amount of flooring being ordered. The first installer was pleasant although when I asked to have our flooring installed lengthwise through the first floor, he strongly suggested it go crosswise instead so that it didn't come off looking like a "bowling alley". I really didn't want it that way, however, I caved in to his objection as I was told repeatedly that their installers were experts in the field. The job took an extra 1 1/4 days longer than was expected, and in the end, the flooring we chose was beautiful, HOWEVER, I am still to this day not happy with the direction it was installed. **UPDATE** I want to applaud Martin's customer service. We had concerns with our initial flooring installation, most specifically with the direction the tiles were installed. After expressing our feelings about how it went, we were contacted by Martin's who then came out to assess the situation and discuss what fixes could be done to make it right. They were very willing to do what it would take to accommodate my situation which restored my faith in the company. I know that things happen sometimes, but it is truly how a company handles it afterward that is important to me. After all, you can get flooring almost anywhere. It's the customer service that makes all the difference. The flooring selection is great. Sales staff are super and very helpful. The installation was where the frustration came in, but in the end, it's all working out. I'd use Martin's again.

We had flooring installed in our whole first floor. The installers were awesome. The quality of…read morethe job was excellent. The problems were: 1. Our salesperson transferred to a different store and our order was delayed significantly. 2. The project manager, Rob was unprofessional. He was at our home and had a concern, instead of talking to us about it, he had the office call and threaten to suspend the installation. The information the office received wasn't even accurate. 3. Nobody ever came out after the installers left to inspect or ask us if we were happy with the work. 4. They sent us an invoice after the job with an additional charge for laminate removal, which was never performed. 5. Our sales contract indicated that 2 people would be there for the install and would move furniture. I moved almost all the furniture myself and the last 2 days of the install, only one person was here. 6. We were told there would be one person on-site that spoke English at all times. The last 2 days of the install, the sole installer spoke almost no English, which was stressful. 7. Due to the stress and confusion caused by Rob and the office, we will not be using them to install flooring on our second floor. This whole experience was disappointing because they came as so highly recommended. If anyone would be considering having their floors done by this company, I would ensure Rob is not the project manager. After I posted my comments, the sales director reached out to provide a "listening ear". He did acknowledge the issues and apologized. He did seem sincere but nothing was offered to make things right. They offered to come out, look at the finished work and shake my hand.

Worst customer service experience ever.I took two area rugs in to be cleaned. The first time I cam…read moreback to pick them up they were not ready. They second time I came back they could not find them? They then refused to refund the cost of cleaning the rugs or the cost of the rugs themselves. They said "it was not their problem". I guess this is the kind of customer service you get from people just out of drug rehab? Now I have to go to District Court and sue them to recover the cost of cleaning plus the two rugs that are gone. As a parent I can definitely say that I would not want any of these creeps working in my home. Especially, if you have small children or any items of value that can be easily pawned. I give them an "F" for customer service.

There is a wonderful staff at Essis! They helped me pick out 2 rugs - one for the family room and…read moreone for the bedroom. Great quality! I highly recommend Essis - ask for Alan!!

We are very happy with our experience with Elizabethtown Flooring!…read more We were unsure what exactly we were looking for and Kayla looked at a few pictures and very quickly made wonderful suggestions to meet our needs and the style we were seeking. The process was painless and fast, and Jordon was so helpful. Within a short period of time Brian came to our home, took measurements of the room, answered all our questions, and gave us a quote. We were also very impressed with the installation. Rafaela and Matheus were both professional, courteous, and very skilled. The installation was done with great care and surprisingly fast. Their work was precise and impeccable, and they left the room immaculate. Not only was the experience of working with everyone easy, and the installation was wonderful, the products they carry are high quality. Every step of the entire process was professional, pleasant, clear, and double checked. A+ service from start to finish!

The sales people are very nice and they engage etc, however I was more interested in getting an old…read moreremnant that they had towards the back of the store. I was looking for something for a spare room and didn't want to spend a lot of money. The sales lady however couldn't have been less interested in helping me with that! I guess the commission is lower on those or something. True or not, this is how she made me feel and as a result, I ended up not buying anything from her because of her attitude. I found another place that was more interested in taking my money, so I spent it there instead!

Tyler is a super meticulous professional. His communication is great and his quality superior. He…read moretiled our fireplace surround which was slightly off measurement which caused challenges. He communicated this well to us and did an amazing job compensating for it (see the before and after photos). He is a very respectful and kind individual, which is much appreciated these days. We would have him back in a heartbeat and recommend him without reservation.

From the owner: We specialize in emergency / plumbing services and remodeling. Even turn overs if needed. I am very…read moreconfident in any and all issues and projects that I come across for my team and look forward to taking care of your issues as well. With the most professional and friendly actions and concerns possible.

The schedule and install of our walk off mat was painless. We're very happy with the end result!read more

Had to call them back 3 to 4 times to fix install issues. I will not use them again. They always…read morecan back to fix the problems but there were numerous calls to do so. It's not the products, just the installation subcontractors, unfortunately.

Wow, picking out new floors is a tough job so I can't imagine working there. Eric is really great…read moreat helping with samples and his own opinion from past orders of what is popular and what others liked. Hopefully we will make our decision and send a new review....pictures will be on it then! Thanks Eric for all of your help! We enjoyed meeting you and sharing stories.

From the owner: Our family owned and operated business has been providing residential and commercial flooring…read morematerials for over 50 years. We provide dependable, professional service for ceramic tile, hardwood floor and other types of flooring to homeowners and businesses in Reading, PA, Lebanon PA and throughout Berks County, PA and Lebanon County, PA. Martin's Floor Covering carries a full line of products from leading brands in laminate floor, hardwood floor, vinyl, ceramic tile, carpet, area rugs and more. We have great deals on exotic floors like bamboo and cork. We also specialize in steam cleaning for both carpet and upholstery. Browse our website to see a full listing of the brands and types of flooring available for residential and commercial applications. At Martin's Floor Covering, we provide everything you need from a vast showroom, knowledgeable employees and in home consultations to plan your new flooring to financing and high quality installation of your flooring materials and warrant

The absolute best. Hands down. Solid Rock Flooring is a one of a kind brand. Honest, fair, kind…read moreand beyond just a "contracting" experience. My family felt as if we were a part of theirs and the quality of the work is immaculate. I just can't express how blessed I feel to have chosen the perfect company to push forward my vision in my forever home. Thank you Solid Rock Flooring and team!