Go to this guy! Here's why.... My 15 year old son broke his arm at school...we went to Holy Cross in Mission Hills and the break was bad enough that there was a 50/50 chance of needed surgery. Their orthopedic surgeon didn't feel comfortable doing it without our seeing a specialist. That was Thursday night. Friday morning we worked the phone to try and find a doctor. Friends referred us to Brookenthal. 1. FANTASTIC BEDSIDE MANNER!!!! REPEAT...SUPER FANTASTIC BEDSIDE MANNER. Hope you heard that!!!! 2. Demonstrated real compassion and empathy for the discomfort of my son (I've had doctors take the "buck up young man" approach to pain with my sons...that sucks). None of that ridiculousness here. 3. Loved the office staff...and actually you normally interact with the staff JUST AS MUST as the doctor...so that's actually important. Nothing like a bad nurse to ruin your already ruined day. NONE OF THAT HERE. 4. "Brings the cookies off the top shelf" approach to communication: Clearly communicated the situation with us, the challenges ahead, the next course of action and steps we needed to take. Walked out of the office with a great understanding of what we were facing. Look....I've got three kids and I REFUSE to thumb through the yellow pages or pick a random doctor out of my insurance company's list. REFERRALS ARE EVERYTHING so even though you don't know me, accept this as a trust referral. read more

Dr is very good but omg office staff starting from front desk and office manager and billing they all have attitude and 0 customer service. Reviews prove it from other people. No idea why Doctors not seeing and firing All of them!!! read more

Dr. Brookenthal, where do I start. first, he never to showed me my X-rays of the curve in my spine, next he refused to give me a brace, he dismissed my pain, and he kept blaming my chronic pain on my weight. funniest part? when I got a second opinion at a different hospital it comes out that I don't have one curve in my back but two, and my weight couldn't be the cause of my pain. thank you, Dr. Brookenthal, for lying, cheating, and flat out ignoring my cry's for help. read more

Do yourself and your child a favor and stay away from this office. The doctor nor staff will inform you when something is crucial is wrong. Instead they'll wait for your child's upcoming appointment but that's to inform you if you miss the appointment they will charge you a no show fee (because they make that very clear that's all they care about). The staff specifically the office manager lacks on delivering quality patient care. The office protocol is horrible. The doctor will order in office xrays even if you provide your own if taken elsewhere. To mention, Dr. Brookenthal didn't even bother looking at my daughter's because he "prefers his". Stay away!! read more

Worst experience with their customer service and level of care not explaining the treatment plan and not be considerate for patient . Unfortunately I had a bad experience after 4 X-rays on my son and making him wearing brace for 7 weeks . The brace was worn off and I asked them to accommodate me and they made me take time off go to the office and refused to help me . People's time is valuable and it's not fair to patient to be given run around . Thank you read more

I almost wanted to give them 2 stars because the Dr. is knowledgeable and pleasant. But, he is also very rushed and you have to practically block the door to get him to stay and answer questions. As far as Dr.s/Surgeons go, he's fine and I'd probably recommend him... if it wasn't for his AWFUL OFFICE STAFF!!! One or two of the girls are nice, but the rest don't seem to care one bit about you or your kid. And the office manager is THE WORST!!!!! She's discriminatory and rude, and if I NEVER have to deal with her it will be too soon. I can't believe they have her working there. The scheduling is ridiculous and they're not nice about it most of the time. So if you're really thick-skinned about your kid and have a lot of money to shell out apart from what insurance charges, then give the Dr. a try. Otherwise, I'd suggest you find someone who has WAY better office staff. read more

Bad quality ! This office is the worst! They cancelled my appointment even though I told them I wanted to pay with cash! They claimed I didn't update my change of insurance, even though I made a call a week before and requested to keep the appointment. In another incident they asked me to come in person to get a document signed by the doctor and claimed they have no e mail! Then the doctor didn't show up and they sent the document via e mail. They are not professional! read more

Came here to say for my child's foot injury. He was having a difficult time playing sports. We were really happy with our care. The office staff was kind and helpful. They were very busy but we still felt we had great service and good care. We were able to figure out the issue with x-rays. They gave us a comprehensive treatment plan. If we have any future issues we will surely come back! read more

I took my son to this office and was seen by DR Keith Brookenthal. My son had his X-rays taken and his thumb bone was slightly cracked. the Doctor decided to put a cast on all the way up to the arm pit claiming he had to restrict the movement of the whole hand. I didn't know any better ( sorry not a doctor ) they put the cast on. The technician was rude and not someone that should be working with kids. My son was crying and he wasn't empathic nor very nice or kind to his situation. Bad experience to begin with. Payed my 75 office visit fee and left, the plans was to be seen again in 4 weeks and then change the cast for another 4 weeks. After 5 days, my son was in so much pain( not from the break -from the cast) I had to take him to the ER in the middle of the night. They took the cast off and saw his and was all bruised. The tech put way to much material and not too much padding made the cast so heavy and bulky it literally bruised him. Again- not from the break but from the cast. Only 5 days after!!! I had to take him to a different orthopedic doctor who couldn't understand the need to put him in a long full arm cast to begin with, and they put the regular short cast. 4 weeks - my son healed. Obviously I had to pay again to have them put on the cast and let's not forget the great hospital bill I had from that night to remove the cast. Now a year later they send me a $120.00 bill that they still want me to pay. I call the billing department and when I explain my situation and explain I have no intention in paying that bill the guy in the billing department just hangs up the phone. So rude!! And it doesn't end there I call back ask to speak with a manager and he is even more rude. After I explain why I don't want to pay he had the audacity to tell me it's my problem I took him some where else and didn't bring him back there. He expected me not to go the ER I'm the middle of the night ( while my son was screaming in pain) and to have waited to talk to some one there in the morning ! Really??? And then tells me that of course the er doctors will tell me that the bruising is from too much material and that it's because of the cast, they are just doctors not specialists lol. What ?? Any way not paying this. And you should avoid going there, and save you kids from this office. He gave him an 8 week treatment t for something that took 4 to heal with less trauma. Profiting from kids pain is ridiculous read more

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unprofessional staff. doesn't know how to talk with patient. girl who answer the phone has very less knowledge. Creg is other horriable person. my son got authorization for his leg. they keep asking whats my child's problem. they are not a doctor to ask and decide my child problem. even before make an appointment, they said my doctor send authorization for wrong diagnosis. but my doctor send right authorization. they keep telling i said my child has knee paon. i never said like that. when i try yo understand them, Creg said i'm rude. i'm not rude. they were rude to me. they were keep telling me what i never said. they were so rude.. how they diagnosed my child without seen ??. horriable place. don't go this place.. if beginnings like this , i have no idea about later. very dissapointed. read more

A wonderful doctor and staff. He managed to make us feel at ease during a very stressful and painful situation. The admin staff were kind, empathetic and responsive throughout the whole process. We couldn't have asked for a better service and care during the treatment of my daughter's broken leg and surgery. Thank you! read more

The Dr. is fine. His office staff... THE WORST! Especially the high-and-mighty office manager who will scam you out of your money over the holidays. Didn't make an appointment? Too busy to cancel the appointment you didn't know you had? Too bad!!! They will charge you for missing it. And there's not one thing you can do about it if you need to see the Dr. again. He's a good doc, but he does nothing about the awful "service" of these women in the office. There are other amazing orthopedic surgeons out there who have lovely office staffers. I'd highly recommend you go to one of these instead and save yourself a LOT of grief!! read more

My son saw Dr. Brookenthal twice: once for Sever's disease (which caused heel pain) and another time for a broken finger. Dr. Brookenthal was great both times. We got a proper diagnosis and treatment right away. The tech who casted my son for the break was really friendly and did a great job applying and removing the cast. read more

Worst place ever. This is the last place you want to take your child for care. All they care about is money. My daughter has been in pain for the last two months because she fell down a flight of stairs at school. KAREN, who claims to be the manager would not allow my daughter to be seen, even though she had an authorization for two months now. She is very unprofessional and the worst encounter I've ever had in an office setting. I literally cried and begged her to give me an appointment, but she refused because I have an unpaid co-pay. I even asked to be put on a payment plan for the $200. I am unable to pay that co-pay right now due to being on disability. This is the only place my daughter can go because she has an authorization. She is in tremendous pain, and Karen is the only one holding my daughter back from being seen by the doctor. read more

The office did not confirm an appointment with me and therefore charged me a significant missed appointment fee. Both of my kids have been patients there for years. The office staff was unfriendly and unhelpful in this matter. There are plenty of other orthopedic Drs. I recommend finding another as this office is not anything special. read more

I have read the reviews and am a bit surprised. Our experience with Dr Brookenthal has been great. He saw our daughter immediately after we flew her back from out of state after leg break. He put her into surgery immediately and we are happy with results. After surgery, received calls and check ins. The one drawback is the officer manager who I witnessed berating staff. I feel bad for those employees up front. read more

This is our second time here and this time with Dr Hoang. she is thorough, explains well and really nice. We loved her and thankful for her care for my daughters broken bones. Could not ask for better treatment from any doctor. Highly recommend. read more

very unprofessional staff and overall clinic, I was referred by urgent care staff to take my son there. they only care about milking as much as they can, and on top of it a very rude staff. so you pay not for care, you pay for rudeness and inaction. I won't bore you with the details of my experience. but the service was so bad I was willing to drive to Burbank and see OSS clinic for the issue. huge difference my overall conclusion, is that this a money hungry clinic and not a health care professional entity. read more

Love this office!!!! Dr. Brookenthal is a great doctor. He is kind, knowledgeable, patient, and caring. Dr. Rozansky and Dr. Hoang are the same.The office team is awesome. Karen and her staff really go out their way to take care of you. I would recommend this office in a heartbeat. read more

My daughter broke her arm at an out of state gymnastics competition. We got her emergency care that day so she wouldn't have to travel cross county for multiple days with a broken arm. Our PCP referred us to Dr. Brookenthal when we got home, but his office has refused my daughter care because she was seen and casted by another orthopedist. We've called and complained to the medical group, who've never heard of anything like this, and they are getting us a new referral. Thanks to Dr. Brookenthals refusal to care for our daughter however, it will be multiple more days before she can be seen. I have never met and know nothing more about this doctor, but based on the office staff and the refusal to care for our daughter I'd recommend looking elsewhere if possible. read more

Debated a bit about writing this review, but I feel obligated to warn other potential patients during the current pandemic. I'm just going to get straight to the point. Dr. Brookenthal does NOT wear a mask during your visit. Yes, the staff is all wearing a mask and you are required to wear one as well (as should be), but the physician will NOT. If you are comfortable with this, then by all means, I'm sure he's a good doctor and will take care of your child. As for my son, I am totally not comfortable with ANY person not wearing a mask while being in close contact with him. When my wife told me what happened over the phone on my son's initial visit, I thought she was joking! My immediate response was "Did you walk out?" She apparently had some acute whitecoat syndrome and didn't ask about his lack of face covering. She has been OVERLY cautious since March only leaving the house a handful of times while protecting herself and our children. Perhaps he forgot to put it on? I told her to call the front desk when she got home since I knew it was bothering her. The receptionist told her that she will "make a note of it and let the doctor know." Later on that day I did a quick google search of his name and the word "mask". I won't get into what I found but let you do your own search. We immediately canceled our next visit with Dr Brookenthal and scheduled a follow up and all future visits with another doctor for my son's needs. The safety of patients is THE number one responsibility of anyone practicing in the medical/healthcare field. I just wish we had done a little bit of research before choosing his name from the list. The last thing I ever thought I would be worrying about during a pandemic and my son's arm would be a doctor who refuses to wear a mask. read more

A good friend of mine went to see Dr. Brookenthal with their child today. My friend and the child were both responsibly wearing masks, because, you know, we're IN A GLOBAL PANDEMIC AND PEOPLE ARE DYING. This guy came into the room without a mask and didn't wear a mask the whole time and OH MY GOD AREN'T YOU A DOCTOR?!? JESUS CHRIST DO YOU UNDERSTAND GERMS? I can't believe it. read more

Great Doctor!! We felt like we were in such great hands with Dr. Brookenthal! And he's hilarious! Kept my son laughing even with a broken arm! read more

I read the previous review about the Dr not wearing a mask and was a little hesitant on taking my daughter here but at the time I had no other choice because he's the only pediatric ortho listed in the valley(however I found out that's not true). There are mask signs and the dr did wear a mask, however it was a thin black cloth mask that barely fit his face. CDC recommends at least a surgical mask at this point. They allow families to come. During a pandemic! I saw three kids and two adults come in, all non masked. Office staff had to ask a few families to wear a mask. Anyways, the two star is because the dr did find a fracture that urgent care missed and recommended a boot for my two year old. However he was so rushed to get out, I was still asking questions while one of his foot was out the door. Yes his office is busy but I had more questions. I'm a first time parent and no two year old is going to want to wear a camboot on their own. The assistant came in to put on a boot and left me with my crying toddler. No advice or tips on how I'm going to do this everyday for three weeks! When I went out of the exam room to look for someone to ask for some tips or tricks, I found the office manager. She had absolutely no empathy for me and said, "you just have to do it! That's it". And sighed multiple times as if she's annoyed. I just left the office confused and frustrated. No parent education other than, put the boot on. I ended up finding a NEW orthopedic dr who specializes in adults and kids and it was a world of a difference. I went to the NEW Dr for our follow up appointment. I highly highly recommend him to all the parents in need of a pediatric ortho md. He's in mission hills and tarzana. Go to my page for the NEW doctors review! read more

Keith R Brookenthal, MD - Orthopedists Near Me - Encino, California

I do not recommend this place, we waited more than an hour and the others passed quickly and I do not want others to experience the same thing that happened to me. read more

When my son broke his arm, it was a nightmare. We were referred to Dr. Brookenthal and what an awesome experience! Entire staff was great! From the office staff to the people helping with x rays and casts! Dr. Brookenthal was always super friendly, informative and in such a great mood. Every visit he had us laughing! Such a great man/doctor! Manny was also great! Calm demeanor, helpful and kind! Thank you all for the great experience for my son and I. We appreciate you all! read more

Keith R Brookenthal, MD - Orthopedists Near Me - Encino, California

First off the call to make the appointment made me feel like they didn't want me to come there, however I had no choice since i can only go where my doctor approves it. They start by telling you that you will be charge $45 in case you cancel same day or whatever, and that you will be charged for parking. Very sad considering they can charge insurance whatever they want. Then my kid needs to wait 2 weeks for approval for treatment and really?... it's an injury, time is important. They need to make sure they get paid first and foremost. Maybe they should work in the government, since the well-being of the people is not the priority. I unfortunately have to go back there but I really don't want to! 2 stars because the dr. Lady was nice:) Everyone else in the office, not so much. read more

This office needs to reconsider and organize the administrative staff. The office manager Karen is absolutely horrific and discriminatory against patients, she is a huge liability to this doctors office and is placing this business in jeopardy of a law suit for the way she treats people. Today I witnessed her completely berate a mother and her two children and refuse them service. I will be filing a complaint with the office of civil rights and serve as a witness because what I saw today was completely appalling and refuse to give my business to a place that is so disorganized and discriminatory. If I was this woman's boss, I'd seriously fire them for lacking customer service skills, lacking organization, lacking proper communication and for lying to police. I watched the whole thing unfold. The admin staff are completely unhelpful and I do not trust them with any handling of medical records. My wonder is how much they are causing a liability to this doctor who owns this business and what HIIPA violations are occurring behind the scenes. In America, we pay for our services, unlike other countries, private owned medical offices are businesses and if they want to discriminate against people, we don't need to give them our dollars when basic customer service and organization is lacking. If you ask me, Karen is a huge risk to have as the office manager. read more

My daughter broke her first bone 2 weeks ago, she was so nervous and scared not knowing what to expect. Since the moment I called to schedule an appointment, I was very impressed at how polite and friednly the receptionist was, our referral paperwork hadnt arrived yet but she help me set everhthing up and called me back to update a few minutes later. We got an appointment for the same day, we arrived and and it was very clean, patients were social distancing, the office, xray person, doctor, and person who wrapped her arm staff was very friendly! my daughter told them she was scared, and they made her laugh and talked to her about what was going to happen, we are going back tomorrow to switch to a smaller cast, I will update after our follow up visits read more

Keith R Brookenthal, MD - Orthopedists Near Me - Encino, California

Dr. Brookenthal is the best! He has an impeccable bedside manner and is really good with the kids. His office is modern and clean. His staff is friendly and helpful. read more

I took my two year old daughter to 7 different doctors for her sudden limp. He was finally able to figure out she had a benign bone tumor by just looking at her X-rays and rushing us to the hospital for an MRI. I am forever grateful to him and his expertise. read more

Best Ortho in town ! My son loves coming here ! They've got a nice open waiting room and video game arcade on the side for the kids to pass their time while they wait to be called in! read more

Keith R Brookenthal, MD - Dr.Brookenthal loves hockey ! - Orthopedists Near Me - Encino, California

My daughter broke her ankle this week and we received a referral to this office. Not only did they get us in next day, but they had us in and out within an hour, including reviewing xrays, creating a plan, setting her ankle in a cast, and all documentation needed for school and follow up visit. The staff was AMAZING and kind. I have no complaints as they exceeded my expectations and made my daughter feel safe and taken care of. read more

After being bringing my kids to this office for over 3 years, front desk Lisette could not book an appointment because I had a balance on one of my kids accounts, so heartless when a mom called very stressed out because her son just had a injure, not mentioned that I was at the office 2 weeks prior and they didn't charge me . Very disappointed with this practice and I'll look for another doctor for my kids to go. They have been treating my son knee for a while but can't solve the problem. read more

My daughter injured her ankle during volleyball practice. Another doctor took X-rays and told us it was just sprained but after a week of increasing pain we went to see Dr Hoang and she found there was a fracture. Their team was quick, thorough and very friendly. We live in Santa Clarita and it was 100% worth the drive to work with this office. read more

Disappointing experience before we even had an office visit....i mistakenly scheduled an appointment for my injured son the day after Christmas....i left a voicemail the morning of his appointment to reschedule as he would not be home to go to the appointment - got a return call within 30 min stating that they would take a cancellation fee of $35 before they would reschedule my sons appointment.....24 hours prior to his appointment was Christmas Eve & Christmas - we were otherwise occupied....No way I'm paying $35 for NOTHING. I've never been charged a cancellation fee from any Dr office and I'm not going to start now. Given that the 48 hours prior to his appointment was a holiday, I would have hoped that they make an exception but apparently they are serious about getting their $35 read more

Just a great doctor. Great experience from the beginning. Very kind and sweet. My daughter was pretty anxious coming in (as were we! Broken arm!). He set her mind (and ours) at ease. Very calming personality. He clearly knows his field and when other people thought surgery was necessary for the broken arm he was able to set it in the office and save us from surgery. Skillful at his job. We are forever grateful for NO SURGERY! I don't know what people are talking about a mask. We saw him this week and he has a face shield. He's the best! Go to him! You'll thank me! read more

Horrible place horrible service don't even think to take your child with this unprofessional doctors.

Keith and his staff were great handling the restoration of my son's broken arm. He was friendly, funny, and politely firm when needed. Will definitely recommend and use again should we need to. read more

Keith Brookenthal is the consummate professional. In all my interactions with him he's been exceptionally kind and caring, and taken all the time with me that I needed. All the outcomes I have experienced as a result of his care have been the best I could have hoped for, and better than expected. Highly recommend! read more