POOL MAINTENANCE AND REPAIR. They install and maintain…read morepools as well as pool equiptment. But only what they have installed. Used to have them maintain my pool till I started doing it myself. They did a good job. I bid out some installations to them but they came in too high. So four stars. Cheers

Told me my 350 gallon stand alone hot tub is "portable" and they don't work on them?? I have had…read morepumps replaced, heater replaced. By other hot tub places??? Very unprofessional

We bought our hot tub here about 8 years ago. Has been great. Recently it needed some service and…read moreTony was super responsive. I would definitely recommend them for both purchase and service.

From the owner: We have served Snohomish County and surrounding areas for over 35 years. We sell New Spas and our…read moreSpa Service team exceeds 40 years of knowledge on the field. Customer Service is our speciality. SpaCo also sells Chemicals,Spa Covers,and Accessories.

This place is honestly unbelievable, and not in a good way. I paid to enjoy the pool, but instead…read moregot one of the most frustrating and pointless experiences ever. The rules are completely over the top. You have to be 16+ just to use the hot tub, which already feels excessive, but banning pool noodles is next level ridiculous. I didn't even bring one, they literally had a whole bin of them there, just sitting there that no one is allowed to use. What is even the point of that? Then, after paying, I was forced to wait 30 minutes for absolutely no clear reason. No explanation, no organization, just standing around while time was wasted. It honestly felt like they didn't care at all. And the sanitation? Questionable at best. For a place that's supposed to be about swimming and cleanliness, it did not feel clean or well-maintained. Overall, this place manages to be strict, disorganized, and underwhelming all at once. Charging people for this kind of experience is wild. I definitely won't be coming back, and I wouldn't recommend it unless you enjoy paying to be annoyed

We enrolled in the swimming classes for summer 2025 and they are amazing! We have tried the Lake…read moreStevens swim classes for the same age group in the past but the Aquatic Center is amazing! Today was one-on-one with the teacher and getting used to the water. There was some instructions for the kiddos and they did great listening! I definitely recommend giving this place a shot. They have a shallow end for the kiddos. LSH didn't have a shallow end. They have an awesome snack counter with drinks and coffee. Everything you need for swim meats. There is also a large gift shop right when you walk in. We look forward to the rest of the classes as the summer progresses.

Customer service is very unresponse. We've been waiting 4 weeks for someone to come out to help us…read moreget the hot tub back in service. Not only did they set up a date and didn't show up but they refused to work with us to come out at a more convenient time for us. Would never recommend this company to anyone. (They even charged us $100 to just set up an appointment)

In short, OHT headquarters denies any responsibility for the leak in my hot tub that began during…read morethe warranty period. When OHT responded to BBB, OHT completely left out the facts that there were leaks in the hot tub two times during the warranty period that they came out to fix only from the INSIDE of the hot tub and only with "sealant." Not long AFTER the warranty was up, the leak presented itself again, OHT sent out a technician that verified there was a leak, but this time said it would require them to find the leak from the OUTSIDE of the hot tub by searching through the hard foam insulation to the tune of an unknown dollar amount. The tech said it would cost at least $1,200 and as much as $2,700 (or something like that). I said then, OHT should be responsible for fixing the leak since it wasn't fixed properly during the warranty period. The tech checked with the company and told me no, it wasn't covered. Then the tech advised me to use "Fix-A-Leak." The tech wrote down on my service receipt "$1,500 + or -". OHT also imply it is my fault, because I did my own work on the tub (I did only after the warranty). In fact, the only work I did was to replace the water pump (that they already replaced themselves during the warranty period that failed again, and that's why I replaced it), and I replaced the heater. Both fixes were only done in the front compartment and have nothing to do with the shell of the hot tub. *** also claimed we didn't maintain the chemical balance, yet each service report showed the water balance was "good," but even if that were not the case, nothing in the warranty said it was void for poor chemical balance. You can decide if this was ethical or not.

demon, the owner, was super friendly, helpful, and knowledgeable. We had some specific needs for…read moreinstallation, and he worked with us every step of the way until we were completely satisfied, even to the point of coming out to help the installation himself and make sure it went without a hitch. Given the quality of service, I would have expected to be charged a little more, but the spa prices were similar or better than other dealers even just up the street! I would not hesitate to recommend this dealer to anyone interested in buying a hot tub. Ours has been great, and I really could not have asked for more. We did a lot of research on the internet and in person, visiting dealers all around tacoma, and in the end Elite Spas Northwest was the best option by far.

From the owner: We provide the highest quality, full service custom built-in hot tub, swim spa and canine…read morehydotherapy sales in the Northwest. We serve our customers with honesty and integrity, supplying them with personalized, professional products and services to meet their needs. Our technicians are licensed and bonded electricians with over 25 years experience. We have a full service department to repair hot tubs, swimming pools and swim spas; we cover all areas of repair, both plumbing and mechanical. We service all areas of King and Snohomish counties.

We had someone from Brown's come to replace a kitchen sink (we had the sink). The tech did a fine…read morejob. 5 stars for that visit. So, when we needed to have a toilet replaced, we contacted Brown's. They only replace toilets with toilets they sell. That didn't go over well with us. -2 stars for that. Next plumbing job, we'll go elsewhere.

Brown's plumbing came out. We're here an hour charged me for an hour and a half. They said my job…read morewould be 350. It ended up being 645. They said they would talk about it with me and they refuse to answer the phone I will never use them again and I do not recommend them.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Danny came out to resolve issues with our new Caldera Utopia Geneva spa. He resolved them quickly,…read moreanswered all of my questions, and emailed me a video that answered another question.

My 26 year old swim spa hadn't been used for 2 years and was in terrible condition. I called Aqua…read moreDoctor and now my swim spa is like new. Aqua Doctor went above and beyond in making sure I was well satisfied with the job.

From the owner: Aqua Doctor is a professional spa and swimming pool repair company and has been around since 1981…read more Our workers are devoted to providing our customers with the best possible results and service. They are highly trained in a wide range of services, so they will be able to handle most any request. When you need a swimming pool or spa repair, make sure you call the pros at Aqua Doctor.

I chose Anderson fire to rip out my old gas fireplace and replace it with a wood burning…read morefireplace. Kevin was super helpful In getting me set up with what I needed and the install crew was super helpful. I have had some issues with the door handle not opening properly and they have been super helpful in getting that figured out. I would highly recommend using this company.

We used Anderson Fireplace for installation of a new gas insert fireplace and I can't say enough…read moregood things about them! They were friendly, knowledgeable and had excellent communication. They didn't charge any extra costs like we got in bids from other companies for the exact same insert and their work was high quality. I highly recommend working with them and have already referred a friend.

So if you know what you need and where to find, you'll probably be fine here…read more However, there are many issues. When I walked in I didn't see a single employee, not one. As I walked down the aisles I found 8 in a circle just complaining about work in a manner you really don't want customers to hear. I spent 15 minutes grabbing what I needed and went to ask an employee a question and he's wearing not one but two earbuds and replies "WHAT?!" Do I really need to explain what's wrong with this? I've also never seen so many employees in a workplace on their phones, I feel like I could have even stole anything and not gotten caught. And one last thing, this is by far the dirtiest hardware stores I've ever seen, not even close!

Nobody is ever around to help and in the chance you do find someone they are all some of the rudest…read morepeople I've ever met. Out of all the hardware stores, it's the worst and way over priced for everything. Edit: I take it back, I had to go today and EB was super and helpful