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    Keener Self Storage

    1.0 (1 review)
    Open Open 24 hours

    Services - Keener Self Storage

    Self storage

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    4 years ago

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    U-Haul Moving & Storage of Twin City

    U-Haul Moving & Storage of Twin City

    (9 reviews)

    Oh where do i start!!!! Customer service, sticking with contract price, upholding employee…read moreinformation given to customer. If I could leave ZERO stars i would. Their employee told me that the $100 would be refunded and the actual price was $75. When I returned the rental and received the receipt it was double what my contracts says. They told me that because I didn't use CASH that there was NO deposit to be returned and that even partially the $200 + is not going to be refunded let alone the manager hung up on an irate customer who raised their voice and did NOT use foul language which made the customer even MORE irate and the regional manager is in agreeance with the store.

    I have used this location for at least 2-3 moves and not always by choice. When I reserved my…read morerental online, I always tend to use the small businesses who are closer to me, but they always get switched to the Auburn location which adds at least another 10 miles to the travel distance with a truck rental. I swear, my contract changes 3-4 times from reservation till drop off. I get text message after text message telling me to call them as something is not working with my reservation. This is despite requesting a 24/7 option where you can pick up by mobile and drop off by mobile. In my most recent rental, I asked to pickup in Turner, ME, and drop off in Turner, ME. Within minutes of my reservation they text me saying they can't guarantee truck availability and I will be switched to the Auburn location which is 12.6 additional miles from my original pickup. Then I get there and begin my mobile checkin. Took my self portrait, scanned my license and then it asks me to verify who I am by providing a lease document, passport or some other stuff. I got frustrated and went inside. The guy who helped me was friendly and knowledgeable. He quickly recognized I wanted the Turner area and he offered for a one-way rental and I could drop off there. I get the rental, photograph it and I am on my way. They texted me several time asking me to verify I had the right truck by taking a picture of the truck and the license plate. I don't have time for that. They then text me later saying there is a change in my reservation and I need to call them. I call them right before I am about to return the rental and I sit on hold for 10 minutes. Their convenience of 24/7 mobile checkin/checkout takes 3 times as long as it take for a human being to do it. Plus I don't need to get 10 texts asking me to verify everything while I am doing a rental. If you don't trust me, since you handed me the keys, don't rent to me or bother me while I am trying to do my move.

    Keener Self Storage - selfstorage - Updated May 2026

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