Oh where do i start!!!! Customer service, sticking with contract price, upholding employee…read moreinformation given to customer. If I could leave ZERO stars i would. Their employee told me that the $100 would be refunded and the actual price was $75. When I returned the rental and received the receipt it was double what my contracts says. They told me that because I didn't use CASH that there was NO deposit to be returned and that even partially the $200 + is not going to be refunded let alone the manager hung up on an irate customer who raised their voice and did NOT use foul language which made the customer even MORE irate and the regional manager is in agreeance with the store.

I have used this location for at least 2-3 moves and not always by choice. When I reserved my…read morerental online, I always tend to use the small businesses who are closer to me, but they always get switched to the Auburn location which adds at least another 10 miles to the travel distance with a truck rental. I swear, my contract changes 3-4 times from reservation till drop off. I get text message after text message telling me to call them as something is not working with my reservation. This is despite requesting a 24/7 option where you can pick up by mobile and drop off by mobile. In my most recent rental, I asked to pickup in Turner, ME, and drop off in Turner, ME. Within minutes of my reservation they text me saying they can't guarantee truck availability and I will be switched to the Auburn location which is 12.6 additional miles from my original pickup. Then I get there and begin my mobile checkin. Took my self portrait, scanned my license and then it asks me to verify who I am by providing a lease document, passport or some other stuff. I got frustrated and went inside. The guy who helped me was friendly and knowledgeable. He quickly recognized I wanted the Turner area and he offered for a one-way rental and I could drop off there. I get the rental, photograph it and I am on my way. They texted me several time asking me to verify I had the right truck by taking a picture of the truck and the license plate. I don't have time for that. They then text me later saying there is a change in my reservation and I need to call them. I call them right before I am about to return the rental and I sit on hold for 10 minutes. Their convenience of 24/7 mobile checkin/checkout takes 3 times as long as it take for a human being to do it. Plus I don't need to get 10 texts asking me to verify everything while I am doing a rental. If you don't trust me, since you handed me the keys, don't rent to me or bother me while I am trying to do my move.

Adam was great, he responded immediately to phone messages, and when I explained my situation, was…read moreable to suggest several good solutions. When I cancelled my storage, I said "the situation has changed" and believe it or not, Outkast responded, hoping everything was okay! Really good, personal, accommodating, and caring. Will definitely use again if storage is needed.

From the owner: Family owned and operated Self Storage facility in Hebron Maine. Offering a variety of sizes,…read moreindividual, secure units. Also offering outdoor storage for RVs, boats, trailers, and more. Online convenience and competitive prices. Portable units available.

The ppl at this storage facility made renting a unit so easy. Sue has helped so much. She…read moreexplained everything and gave me a tour of the units. She also made it really easy for me to make payments. Highly recommend Hotel Road Storage!

The owner of this business is the most inhuman person I've ever met. He even made my beautiful…read moreservice dog Ella vomit twice. His security system is intrusive and forces you to exit the building every half hour and reenter your security code. There is a serious rodent infestation which caused damage to my belongings in only one short month of occupancy. Mr Keener terminated our rental agreement without cause and tried to force me out in less than 24 hours. I called the police because it was not possible for me being disabled with back injury to relocate that quickly. He was very aggressive and belligerent and caused much distress to my 14 year old service dog Ella and me. With a police officers help arbitrating, Mr Keener agreed to give me a full refund of the months rent that I had just paid as well as an extra day to move. I moved out as expected but Mr Keener is refusing to give me my refund. Just coming here to our scheduled meeting which he did not show up for has made Ella vomit twice and is causing me so much anxiety. I am disabled and have a fixed income. I cannot afford to have my short amount of funds stolen by despicable thieves like him. The police officer was asked by me to attend the meeting to get the refund ,which Mr Keener was a no show, told me I would have to file action in claims court which I will do today. Its unfortunate that there are people like him that will take advantage to steal from a disabled women and intimidated us by raising his voice, making threats and posturing. If you care about how people are treated especially the elderly and disabled please avoid doing business at KEENER SELF STORAGE... Or any other enterprise he my own.

From the owner: We have a state-of-the-art facility with the best customer service around! When you rent from us,…read moreyou'll have 24-hour access to your belongings. Give us a call or book online today!

Beautiful facility. Rented starting in April I got one free month as a promotion. They give you a…read moreweb price rental be warned. 3 months later rent went from 135 to 235. No where on the website did it state this was going to go up in 3 months. The building is mostly empty. When I asked the manager Mary for a phone number for her supervisor she hung up on me. This is a shady practice and I will be reporting to better business bureau.

From the owner: Store your belongings at Extra Space Storage on 1 Center St in Auburn, ME today. Our large…read moreselection of storage units, exceptional security, deliveries accepted, multiple entrance/exit gates, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

I recently used Liberty Bell Moving & Storage for a full house move from New Hampshire to Maine…read more I was pleased at how easy the process was to go onto their website, fill out the online form and get a quick estimate. The movers did take longer than I had expected to load the truck, but this was due to the care they took while loading. The trucks were packed so well and everything was handled with such care, that we did not have any items get damaged in the move. The staff was all around great. They were friendly and very helpful throughout the process. I can't say enough about how nice the process was from beginning to end. I highly recommend Liberty Bell Moving & Storage.

From the owner: We offer superior packing services, piano moving and have affordable local movers in Auburn, Maine…read more We also offer discounts on long distance moving from Maine to Florida.