Still working with Carmen! She's so reliable and great, very kind, very trustworthy. Pricing is fair. Highly recommend!

Overpriced, inconsistant, unreliable and hazardous to pets. The first time Kaza was here they did a really good job. The owner, Carmen, asked me to give them a positive review on Yelp. I chose not to because the request seemed kind of sleezy to me. I give good reviews because people earn them, not because they ask for it. Kaza's started out strong, but over time their quality really faltered. There was no consistency to when during the day they would come. They would call and ask if they could come at a certain time and then not show up until two hours later. Twice they broke something and said they would replace it or pay for it, and didn't. Nor did they credit me on my invoice. They constantly locked my pets into hot rooms with no water, food or open vents. On occasions when I would forget to leave a check they would ask if they could come by at a certain time or day, and then wouldn't show up. Then they would show up on some random day or random time and be confused why there wasn't any check. On their last day here they charged me $150 and were here for two hours. The place looked terrible. My husband said that it was someone other than the regular crew who was here. I called to complain and ask that they credit us something towards our next cleaning. They said no. Their position is that their prices are fair and it is a set price per clean, not by hour. I could understand that if they consistently did a good job. But you can't charge someone $150, spend two hours and leave their house looking half-assed. When I fired them and asked them for my key I asked them to leave it in my mail slot. They said no, they had to hand it to me in person and asked if they could come over Sunday. My husband stayed home especially to accomodate them and they didn't show up. Then Monday they came when nobody was here and left the key under the mat. You get the idea. read more

Carmen and her team have been cleaning my house for a couple of years now and they do a great job! They come on a monthly basis and charge a fair market rate. If there are any special instructions, I can just text Carmen and let her know and she gets back to me in a timely manner. I heard about their services from a friend and have recommended them a couple of times myself and everyone I've recommended has been pleased with their work. I definitely recommend using them if you are looking for a house cleaner. read more

For our third cleaning with Kaza, my roommate forgot and no one was here when they arrived. I called back immediately to apologize and set up another cleaning. After three tries, I felt really frustrated that no one would call me back over the course of a month. Strangely enough, I got a call right after I wrote this "update" review. We set up a cleaning. The night before, Carmen called me about the updated review. She said that it wasn't her fault no one was at my apartment and she works hard that and is busy and that's why she didn't call me back for so long. She then said she would not come and clean our place because of the review, even after I told her I would take it down. This was so unprofessional and she wouldn't try to work it out at all. I definitely will NOT recommend Kaza to anyone. Sometimes cheaper means worse service. read more

We have been using Kaza and Carmen to clean our house for a couple of years now. First occasionally when we got lazy and now more regularly. She has been absolutely great dealing with our normal mess and more specific stuff like scrubbing down the bathroom walls when they started to get a little bit fuzzy or cleaning the floors downstairs when it rains and our dogs track in mud. Most days the team is here our paths don't even cross, I head out in the morning and text the garage code and I come back after work to a sparkling home. On the text note, Carmen always responds quickly to requests and has many time been able to fit me in quickly even though I'm terrible at scheduling in advance. Its amazing how much more relaxing a visit from the in-laws is when you've had Kaza clean your house. Go for it. read more

Kaza's has been cleaning my large 4bd/3bath home for 2 years now. Initial deep clean was jaw-dropping amazing. Since then the work has been of good quality at fair market rate. They've come through after the occasional party and put in the extra effort without mentioning tons of recycling and cleaning efforts. Just taken in stride. My quality of life at home has improved so much since hiring Carmen and her team on. read more

Carmen is wonderful! She had her team clean my entire apartment and it is sparkling. She was very accommodating to my schedule and even works on weekends. Highly recommended! read more

I had been using the same cleaning folks ever since we moved to Pacifica in 2005 and was horrified when they moved on to other careers. Who else would do such a good job? Who else could I trust? Who else was professional and reliable? I'm pleased to report that Kaza's House Cleaning filled some very big shoes. After several visits (I was hesitant to make any recommendations after just one), I have been impressed with Carmen's work and that of her speedy and efficient staff. They do things that my previous cleaners didn't like the inside of the fridge, windows and even my oven!! They're a new business looking to drum up new clients and I'm happy to give them my full support. read more

Carmen and her team did a great job with our house on their first visit -- I was really impressed with their work. It felt like someone had waved a magic wand over our home. :) We are looking forward to their second visit in a few weeks. :) read more

Carmen and her team are the BEST! They have been cleaning my various apartments for the last four years - she has followed me with my moves around San Francisco. She brings her own supplies (including vacuum, broom, rags, cleaning solutions, etc). She is extremely thorough, and will happily focus on certain areas at your request. She is easy to communicate with and is very trustworthy. Carmen adds a lot of personal touches like folding the towels and the toilet paper. She has a great crew and finishes in a very timely manner. Her rates are reasonable. Go with Carmen, you will be happy you did so! read more

I am a single father(divorced) of two kids, a boy and a girl. Keeping my house clean is a huge task and I could not do it without Carmen and her team. I have worked with Carmen for almost 10 years and she is absolutely wonderful. The house is always spotless, the beds are always made and she even coordinates with my dog walker so that they take my dog out while she cleans. I don't know what we would do if she ever retires or moves another place! read more

Amazing job! I had to move out of a rental on short notice that had a rodent infestation - another Housecleaning Service came out to provide a quote and told me that they didn't want the job. This company came with two incredibly hard-working ladies. They cleaned the stove and the inside of the refrigerator - something that some other companies don't do. The end result was sparkling clean and almost miraculous, due to the original state it was in. By the final walk-through, the house looked brand new. Thanks for doing such a fantastic and thorough job! read more

Carmen is so wonderful- I called her on Tuesday for an emergency "My parents-are-coming!" cleaning, and she was there to assess my apartment that same afternoon! She and her team were professional, thorough, and left my apartment sparkling! Recommend Kaza's 100%! read more

I scheduled Kaza for a move-out cleaning of my apartment about 5 days in advance. I had to reschedule that date and left a message on their voicemail. I never heard back, so I called again a couple days later. They said that was fine and they could do around 11-11:30AM on my selected day. Well, 11:30 rolled around and I expected them any minute as I received no phone calls otherwise. Note that I needed to apartment cleaned because I had to turn over the keys the next day. Well, at 12PM I called the company. It went straight to voicemail after 1 ring. I left a message asking what was going on and what their ETA was. No response. 12:30pm called again, straight to voicemail, left another message. By this time I was panicked because I had planned this out to be able to turn my keys in, and really didn't want to get on my hands and knees to clean the apartment from head to toe. So, I called around and scheduled a different company within about 20 minutes. (I also had a variety of errands to run and this was completely ruining my schedule.) Kaza called me at about 1:40pm (appt was for 11:30am) and said it was their appointment time and they were running late, could they come at 4PM? I noted that they were incorrect and I no longer needed their services, and she still tried to reschedule for another day! Uck. read more

I am sorry to have to write a poor review, but Kaza's stood me up twice and was not even apologetic. She gets her clients to write these favorable reviews and I am not sure that all are real- several have been filtered by Yelp as possibly being fakes. While she did a good job in the beginning, she is very unreliable and some of her workers are not well trained, such as taking it upon themselves to wash expensive cashmere sweaters in a washing machine and shrinking them. She can be very unresponsive via the phone or text messages, even when I know she has gotten them, and makes up strange excuses for being unresponsive. I had to fire her. So, after an initial good experience, I cannot recommend Kaza's Please NOTE- my experience is very similar to that of Brendan N., who I do not know. So, I think it is a pattern with Kaza's and thus her unprofessional behavior has been observed by others. read more

Carmen and her teammates were absolutely fantastic. They cleaned every inch of our apartment and charged much less than the going-rate. I'd highly recommend these folks... As a side note, they're also very friendly and quiet while cleaning... I was working from home while they were cleaning and they made a point not to disturb me. Wonderful work! Will be having them back as soon as my golden retriever trashes our apartment again! read more

Carmen and Kaza have been cleaning our apartment for 4 years and we love her! She's reasonably priced and easy to schedule via text. I completely trust her, too! read more

They've been great so far. Carmen was on time when she came to give me an estimate, which I appreciated since my last house cleaner was always late. I think her prices are reasonable and the cleaning has been very thorough. They have also been good about dealing with a dog that will follow them around but refuses to be touched. read more

Carmen & her team did an EXCELLENT job with a deep cleaning of my office with a very competitive rate. I look forward to using Kaza on a regular basis! read more

I love getting my house cleaned by Kaza. They come monthly and the cleaners are friendly, honest, always on time, and do such a great job of thoroughly cleaning the house. Here are some examples. They clean the stove top and oven. They take out the fridge drawers and clean the mess in there. They wash the dishes and take out the trash. They change the bedding. Vacuum and mop the floor. They get the bathroom shiny. They move things on the desk or counter to clean underneath. They wipe everything they can get their hands on. The house smells clean but not noxious. They charge $85 for my one bedroom loft and spend about 1.5 hrs cleaning everything. It's a joyous day when Kaza comes to clean. =) read more

The quality of service that Kaza's provides is truly exceptional. Carmen conducts her business in a very polite and professional manner, and her standard for the word 'clean' is pretty much as high as it can get. Carmen and her team clean EVERYTHING. For example, I have a collection of fragrances on display in my bathroom and they cleaned each of the approximately 50 bottles individually. Also, while Carmen was cleaning a bookcase I saw her take the time to even polish a bookmark that was laying on the shelf. It is clear that she takes great pride in her work and instills the same ethic in her team. If you read through the reviews the same words come up again and again - sparkling, shiny, gleaming, and those are really apt descriptions. Truly white glove service, at very reasonable rates delivered by such friendly people. What more can one ask for? read more

Very happy with service. House is amazingly clean. Even the toaster sparkles now. Carmen was great to have in the house and exceeded all expectations. Thank you for a Job well done! read more

I just hired Kaza's to do my regular cleaning. The first time was great. Carmen came prepared with all her supplies and equipment (including a vacuum which we don't have). She got the bathroom back to normal with some serious scrubbing. She was friendly and professional. I'll write again after a few more services. read more

Carmen did a great job on the common rooms and bathrooms in our house. She and her associate were very prompt and efficient, cleaning the whole place in about 4 hours. Very fair prices too. I would recommend to anyone. read more

I met Carmen 3 years ago when I started my own cleaning service. She was such an amazing worker- very loyal, trustworthy, positive. Now that she's gone on to start her own business, I can highly recommend her- and I do! I know that she is very detail oriented and really cares about the quality of her work. I can not say enough positive things about Carmen...both as a person and a housekeeper. read more

On the 1st clean, my roommates and I just had them clean common areas. 2nd clean, extended cleaning throughout bedrooms. Think Sally Field in Ms. Doubtfire when she comes home from work. Best money ever spent! No complaints. Easy to get a hold of, easy to book, and the best quality. They are also receptive to any feedback you have. read more

My wife and I have been extremely pleased with the quality of service provided by Kaza's. The house is left perfect and sparkles when Carmen and her crew are done cleaning. I recommend them highly. We had another outfit that was not very good and we really notice the difference. read more

Unbelievable! They are amazing! I am a super clean nut and even I could not have done it better. I needed help when family was coming into town and I was really busy so I called them. They called me right back and came the next day! Now my husband and I are thinking this will not just be for special occasions. Every single surface was spotless clean! We felt totally safe with them in the house and there is no way anyone could have done a better job and the price was GREAT! Thanks, Kaza's, you are the first we will ever call! read more

We've been using Kaza's Cleaning for years at our home in Pacifica. They are dependable, flexible, and do quality work. On top of that, they really care about their clients. Carmen even brought me flowers for my first Mother's Day after my twins were born! I recommend Kaza's without hesitation. read more

Carmen and her team have been providing service to our family since 2008. She is extremely trustworthy, reliable and her cleaning service is always top notch. She takes care of our 3 bedroom, 3 bath Victorian on a weekly basis and we cannot be happier with her efforts. We have two small children and a cat, and when Carmen leaves it's almost as if none of those grub-makers has ever existed. She is very responsive and flexible on those times when we have to reschedule or have special requests. In short, I would highly recommend Carmen and her team. On a side note, she adds nice little touches like arranging our daughter's stuffed animals and toys in a fun and organized fashion. Truly great personalized service. read more

My family and I have been using Carmen and her team for several years now at our home in Pacifica--we love her! Prior to Carmen, I had no experience with housecleaning services so I felt a little apprehensive at what to expect. I chatted with and got estimates from a few other people, but they just didn't feel right for one reason or another. Upon meeting Carmen, I immediately got a good vibe. She's kind, reliable, trustworthy, and thorough. I highly recommend her and her team. read more

Carmen was great at accommodating a very last minute move-out clean and she did it at a great rate. I will definitely use her for monthly cleanings in my new apartment. Thanks, Carmen! read more

I have been using Kaza Cleaning for 6 years now. Carmen is trust worthy and response to text best. I habe recommended her to other family in the area too. read more

Carmen and her team at Kaza's House Cleaning have been cleaning my house for years and they do a wonderful job. Carmen is very flexible on the day and time that they come by which I really appreciate. Most important, they do a very thorough job of cleaning and are very trustworthy. I would strongly recommend Kaza House Cleaning to anyone looking for home cleaning. read more

Kazas clean is wonderful. They can go anything - and are extremely helpful, budget friendly, and get the job done!!! They even steam clean carpets! Thank you Carmen :) read more

They did a wonderful job and were reasonably priced! Minus one star for being about an hour late, but she did call to tell me she would be late, which was wonderful. But it would have been a problem if I were on a tight schedule. I definitely plan on hiring them for a 1x month deep clean of my apt. read more

We've been using Kaza's for a couple of months now and we love them! They did an amazing job when we first moved in to a house in desperate need of a cleaning. Since then, they've been wonderful and always get to things I intend to ask them to do before I even have a chance to ask. Thank you, Kaza's! read more