I had perchased an engagement ring serval years back from Kay Jewlery outside of this one in the mall. I had recieved excellent service then, so i decided to visit this store to purchase the band to go with the ring. The service was very disappointing. Very little help or concern was given. We picked out a band and sent it in to be bonded to the engagement ring. The first time i was contacted by email instead of phone that the ring was back. Very poor quality as the two rings weren't lined up correctly. We sent it back in for repairs and still was not given any apology or concern that it was done wrong. No contact was given at all other than the date of when it should be back. We live out of town and revisited the store a couple of days earlier than the date given as the first time the ring arrived early. The lady acted like she was surprised to find me looking for it before the date. We waited almost a week after the date to go back and never recieved a phone call or email. Each visit, we heard more than several customers complaining about the service there. Customer service had to be the slowest iv seen in any business iv been in. I usually dont leave bad reviews but this was really upsetting and i will advise others to shop elsewhere. Besides the customer service, the ring finally came back repaired. However, It will be the last dollar i spend here. read more