In August 2021, my husband and I put a $2,083 deposit on 2 pair of custom boots. Similar to other…read morereviews, we have yet to see these boots. I made phone call after phone call to the business, but was never able to speak with the owner. The employee who answered the phone always had a reason why he wasn't available. We were assured time and again that the boots were almost done. We were told they would be done way before our son graduated in May 2025. As May 2025 approached we were assured they would be ready for us to try on when we were there for graduation. When we were in Lubbock for my sons graduation we stopped by the shop to check status of the boots. The owner was not around and his wife came out to talk to us, but didn't know the status of the boots and refused to refund us for the down payment we had made on the boots. If you are considering placing an order for boots from this shop, don't. You will put a large down payment on a product you will never see.

We really like this local business, unfortunately, Tandy has control over what they can order. Too…read morebad the big franchises have such control over the individual owners. I'll find another place to order my leather materials and tools and NOT shop the bully, Tandy!!

Exceptional service--great communication, quality arrangement at a competitive price and fast…read moredelivery! I ordered online at 10 AM, received order confirmation immediately and, at noon, I received an email confirming delivery complete with a photo of the beautiful Designer's Choice arrangement. Very pleased! Yelp rating doesn't seem to reflect their outstanding performance. Google rating is 4.9. Hoping to bring up the curve here with this review. Do not hesitate. Feel confident in supporting this independent, woman-owned business!

I loved the service I was given over the phone and my loved one was so very happy with her flowers…read morefor her 90th birthday. I don't live in Lubbock, but I have family there and will definitely call them again in the future.

Awesome selection of hats, the owner was super helpful, I was able to get the hat I wanted and was…read moreable to customize it as well! Great service!

The owner of this establishment may seem a bit reserved upon entering, but if you get to talking to…read morehim is really a very nice fellow. He was more than happy to stretch one of my hats and reshape its brim. Did a good job, too. Now I was not in the market to purchase any items, but while he was working on my hat I took a good look around at the merchandise. The selection is quite extensive, and the prices good. If you like Cinch shirts, they're a few dollars less here than what you'll pay at the other Western outfitters in Lubbock. Everybody knows about Dollar Western Wear, Cavender's and Boot Barn, but the Branding Iron may be a hidden gem. You'd be doing yourself a favor to check this place out the next time you're in the market for a Western good or service.

I rarely leave negative reviews, but this experience was incredibly disappointing. We specifically…read morerequested a pet-safe anniversary bouquet because we have cats, yet the arrangement we received included lilies, which are extremely toxic to cats and can be fatal even with minimal exposure. This was a serious oversight that put our pets at risk. To make matters worse, the customer service was rude and unprofessional when we reached out about the issue. What should have been a thoughtful anniversary gift turned into unnecessary stress. Save your money and shop elsewhere. There are plenty of florists who pay attention to customer requests and care about the safety of their customers' pets.

What was supposed to be a beautiful anniversary celebration, quickly turned Town SOUTH!…read more My husband put in a special request for the flowers to be cat safe, but we unfortunately received the biggest lilies in stock, with stamens still attached. The owner suggested this was due to a booking error, and the special notes were not included in the order. She suggested an even exchange, but would not be able to guarantee it via delivery, like the original order. We even offered to pay additional delivery for the new arrangement to be exchanged, but she declined, saying we would have to submit an entire new order, even though our original order totaled over $100. We then asked for monetary compensation due to the mishap, and were told she would only be able to guarantee a discount on a future order. When asked if there was anything else that could be done to correct this issue, the owner said "It seems to me like you want a refund because you don't like the flowers we picked for you". This was the most unprofessional experience I've ever encountered over FLOWERS. The health and well being of my family INCLUDES my ANIMALS! Shame on you Town South Floral! EDIT: Even when given the opportunity to correct the issue, they disregarded blame and doubled down, after admitting it was a booking error. An even exchange includes the original form of delivery, which was not offered. The lack of professionalism from this business is asinine. Don't waste your time or hard earned money here. TLDR; Town South Floral will try to poison your cats.

I am very pleased with the care, empathy, and service, I received from this amazing florist. I had…read morea vision and a budget and they far exceeded my expectations and went above and beyond. They brought Joy to a family in grief by creating such a beautiful floral spray that really honored and celebrated our loved one! Thank you ladies for helping me out, and thank you for the lovely job you did and for answering my many phone calls! I was so said I wasn't able to join my family for our beloveds funeral but Fig and the Flower definitely brought my spirit there. I will forever be grateful You won't be disappointed with their creations or prices! To my Uncle now in heaven, RIDE ON, until we meet again!

Fig and Flower are my go to florist to call in an order! Now, it's kind of weird at first to call…read morein an order after hours, but the call line is available. At first I thought I was calling an overseas scam line- and it's possibly overseas in another country. However, it is legit. I was able to place an order- the rep was somewhat knowledgeable and looked up items online just like you did (which was the part that made me concerned), still, the rep took specific notes. The rep does take your credit card information. The next day during business hours, a Fig and Flower florist called to follow-up and make sure my order was correct and if I wanted to change anything. It truly saved me time, so I wouldn't have to wait for their business to be open. Truly, a very convenient business decision.

Sent a last minute birthday bouquet. Ordered online around 10 am, they called to confirm around…read more10:45, and it was delivered beautifully by 3:00 pm.

Amazing service. Easy online ordering. Delivered a day early which was perfect! Thank yaread more

The best!!! The process was quick and easy, they marked and pinned exactly what I wanted to change…read moreabout it and it fit perfectly after they were finished!!! 10/10 will use them again and again!!

Gail is an angel. She got me in and fixed me up and took care of me like her own. I wish all…read moreexperiences were as great as the one with her. She is the mvp of wedding dresses.

I called House of Flowers because I wanted to send an arrangement to my friend whose Dad passed…read moreaway. Wanted all white, and requested specific flowers. Even asked if they could send a photo once they were finished, and they did! The gentleman who took my order was extremely polite and accommodating. They delivered in a timely manner. When my friend received the flowers she txt right away. She loved the all white.

Beautiful arrangements delivered the same day as ordered, the recipients were happy. Thanks House…read moreof Flowers.