Rachel was very nice on the phone and seemed to really care about pleasing the customer…read more I texted her at night and she responded right away. Sorority bag with flowers was delivered to the dorm as promised adn on time. Great job!

Rachel has been the best florist to work with. Her knowledge and selection in flowers will not…read moredisappoint. She is very quick to answer and respond to your messages. She has been a great help when our family needed to make flower arrangements for any occasion, such as funerals, birthdays and anniversaries. Her prices are reasonable and she will go over with you to make sure that is exactly what you want.

My beautiful flowers were delivered 11 daya ago, yet still look very pretty !! Since I'm in the…read morehospital, I am unable to change the water, but they look as if they were recently brought to my room. The freshness is so surprising !! I have never seen flowers stay this fresh after 1 1/2 weeks !! An excellent florist !!

Went in for a last minute funeral arrangement. We had looked at other places whose prices were way…read moretoo high. Beth asked what our budget was and what we were looking for, and within 24 hrs she had made a beautiful spray for my Mother's grave. She was so sweet and kind, and listened to what we wanted and made it happen. I would HIGHLY recommend them for all of your floral needs - they have my business from now on!!

The only reason I'm not giving 5 stars is because the roses weren't cream as requested. The…read morearrangement that was delivered was just gorgeous! When I expressed my disappointment I was met with a profuse apology and a compensation offerThe kindness I was met with was beyond necessary!

The the lady on the phone when I called was very polite respectful intuitive and made me feel…read morewelcoming told me about a floral arrangement I told her I had $120 and didn't want to go a little higher than that show me about the arrangement that they put together for honor and then that one was going to be over my limit everything so she found me one for $100 the delivery was only 3 doors down to a different business which I understand business business and still pay for delivery I don't care if you're next door or halfway across town but when I seen the arrangement that they sold for $100 to me which totally 129 and some change later that night I was very very unhappy it was a $65 at most floral arrangement and I will never go to this place again there is way too many florists in Lubbock Texas sell something that didn't even didn't even brighten up a room it looked like a funeral arrangement not for what I was asking for so I'm very very unhappy the only reason why I gave three stars just because the receptionist on the phone was very nice other than that it would have got zero Stars too expensive for what they offered.

Very beautiful work and reasonable prices also delivers. Will for sure use her floral services…read moreagain thank you so much Priscilla

Very thoughtful into the work she puts in, the details are heart felt. Very professional and a…read moresweet young woman.

Wonderful store with lots of interesting and pretty merchandise such as Geometry towels, the entire…read moreThymes line and lovely houseware. Nice selection of children's clothes and gifts. The staff were especially friendly. Highly recommend!

Fun store with a little bit of everything. I could have spent a bundle! Great place to find a…read moregift for anyone.

Once again flowers Etc truly blew it out of the water for both customer experience as well as…read moreproduct output. I was delayed I'm putting in an order for my grandmother for Christmas and they were able to squeeze me in this morning and let me tell them about my laundry list of things I was hoping to have happen for this order and they were so patient and kind and said they can have it out with this mornings batch. It was just delivered to my grandmother she recently turned 96 and flowers are her favorite thing in the world. She just texted me saying that the flowers had arrived with the photos presented and said that they were absolutely stunning prettier in person reminded her of Christmas smelled of pinecones but still had a flowery effect but she would have picked out herself. I can't put into words how great everyone is who works here and how happy I am that y'all are able to take my random "wants" and turn it into her perfect Christmas present (especially on such short notice). Y'all are the best!!! Thank you for making her Christmas and brightening her home for me while I'm unable to visit due to COVID.

Okay, so I'm one of those typical male procrastinators who waited until the morning of Valentines…read moreDay to get roses. My first stop was Market Street but they were unable to help me with an arrangement in a vase. Talk about putting me in panic mode! It's nice though that I'm starting to learn to pull out the ole trusty yelp app. The next closest florist was on 34th street, where I found Flowers, etc. I walked in on a Valentine's morning and they customized an arrangement with a vase in about 7-8 minutes. Paid $65 for the dozen. Lifesavers!!!

I called House of Flowers because I wanted to send an arrangement to my friend whose Dad passed…read moreaway. Wanted all white, and requested specific flowers. Even asked if they could send a photo once they were finished, and they did! The gentleman who took my order was extremely polite and accommodating. They delivered in a timely manner. When my friend received the flowers she txt right away. She loved the all white.

Beautiful arrangements delivered the same day as ordered, the recipients were happy. Thanks House…read moreof Flowers.

Market Street catered my cousins wedding and oh my gosh was it incredible ! Some sort of pesto…read morefried chicken , ceaser salad and garlic bread . We were all dying to get back in line for seconds ! Choose this place to cater your wedding y'all ! They do not disappoint !

SO very upset, placed an order this morning at 8 for my mothers birthday, its already 11:30am and…read morethe order JUST left for delivery, and the only reason I have that information is because I had to contact customer service manager and provided that information. I didn't pay $100 on flowers to be delivered at the time your store felt the need to. Also, once you place the order, be ready to not hear an update on the order until it is delivered. HOW INCONVENIENT. Horrible experience and NEVER AGAIN.

Fig and Flower are my go to florist to call in an order! Now, it's kind of weird at first to call…read morein an order after hours, but the call line is available. At first I thought I was calling an overseas scam line- and it's possibly overseas in another country. However, it is legit. I was able to place an order- the rep was somewhat knowledgeable and looked up items online just like you did (which was the part that made me concerned), still, the rep took specific notes. The rep does take your credit card information. The next day during business hours, a Fig and Flower florist called to follow-up and make sure my order was correct and if I wanted to change anything. It truly saved me time, so I wouldn't have to wait for their business to be open. Truly, a very convenient business decision.

Do not use!! They don't care about their customers. They are rude to customers when they call…read more They dont deliver when you need them delivered. when the flowers are received they are wilted on arrival. they are not worth what they charge.

It's freezing today in Lubbock with many businesses closing early, including Devault Floral. I…read moredidn't know this until I called to order flowers to a mommy with a newborn baby. The lady who answered the phone said they were closed today due to inclement weather conditions, but added she was going into the shop to finalize and deliver a few orders. Despite the pressure she must be under for her and other employees safety, she was passionate enough to take one more order. Awwww, isn't that nice? Yes!!! She said to expect delivery by 2pm (ordered at 11:30am) with a text message after delivery and a photo of what the arrangement looks like before delivery. Now THAT'S terrific customer service. 5 Stars!!!

Exceptional service--great communication, quality arrangement at a competitive price and fast…read moredelivery! I ordered online at 10 AM, received order confirmation immediately and, at noon, I received an email confirming delivery complete with a photo of the beautiful Designer's Choice arrangement. Very pleased! Yelp rating doesn't seem to reflect their outstanding performance. Google rating is 4.9. Hoping to bring up the curve here with this review. Do not hesitate. Feel confident in supporting this independent, woman-owned business!