Sent a last minute birthday bouquet. Ordered online around 10 am, they called to confirm around…read more10:45, and it was delivered beautifully by 3:00 pm.

Amazing service. Easy online ordering. Delivered a day early which was perfect! Thank yaread more

I rarely leave negative reviews, but this experience was incredibly disappointing. We specifically…read morerequested a pet-safe anniversary bouquet because we have cats, yet the arrangement we received included lilies, which are extremely toxic to cats and can be fatal even with minimal exposure. This was a serious oversight that put our pets at risk. To make matters worse, the customer service was rude and unprofessional when we reached out about the issue. What should have been a thoughtful anniversary gift turned into unnecessary stress. Save your money and shop elsewhere. There are plenty of florists who pay attention to customer requests and care about the safety of their customers' pets.

What was supposed to be a beautiful anniversary celebration, quickly turned Town SOUTH!…read more My husband put in a special request for the flowers to be cat safe, but we unfortunately received the biggest lilies in stock, with stamens still attached. The owner suggested this was due to a booking error, and the special notes were not included in the order. She suggested an even exchange, but would not be able to guarantee it via delivery, like the original order. We even offered to pay additional delivery for the new arrangement to be exchanged, but she declined, saying we would have to submit an entire new order, even though our original order totaled over $100. We then asked for monetary compensation due to the mishap, and were told she would only be able to guarantee a discount on a future order. When asked if there was anything else that could be done to correct this issue, the owner said "It seems to me like you want a refund because you don't like the flowers we picked for you". This was the most unprofessional experience I've ever encountered over FLOWERS. The health and well being of my family INCLUDES my ANIMALS! Shame on you Town South Floral! EDIT: Even when given the opportunity to correct the issue, they disregarded blame and doubled down, after admitting it was a booking error. An even exchange includes the original form of delivery, which was not offered. The lack of professionalism from this business is asinine. Don't waste your time or hard earned money here. TLDR; Town South Floral will try to poison your cats.

Pamela made my wedding day so special. She did a truly amazing job. She took time to meet with me…read morein order to get to know me and my relationship. She tailored the ceremony to my big and sarcastic personality. The whole ceremony was just so unique. She made us laugh at times and she tugged on our heart strings. I have received so many positive comments about my wedding. Pamela I can't thank you enough.

Unprofessional. 64 minutes prior to my daughters ceremony, she received a text-not a call a…read moretext-that her associate Crosby Long would be coming to do her ceremony. My daughter had been working with Pamela, not Crosby Long, for months in what she wanted in her ceremony. No apology, no explanation. Nothing. Incredibly disappointed about how she handled the situation.

This place is beautiful. We were here for the Auto Body Association of Texas, and it was amazing…read more The owner was the sweetest and the show they put on was flawless. I can't wait to attend another event here. The venue is huge, with a second floor.

My wedding with The Historic Baker Building and the owners was amazing. They went above and beyond…read moreanything that I could have imagined for a wedding venue. The Baker is such a beautiful building, but the icing on the cake is those that work inside it! I can not rave enough about the quality of service.

I booked a space here for a family gathering, making all arrangements by phone, sight unseen…read morebecause I live out of state and I have never seen this building. John could not have been more professional, accommodating and helpful as I described what I was looking for and he handled everything so wonderfully and graciously. I was very impressed with the venue upon arrival and the setup was just as beautiful as described to me and super clean! Our reserved space was very spacious with the tables laid out and still room to walk around without bumping into others. We had a buffet setup in the hallway so attendees were also able to view the beautiful artwork displayed along the foyer. Very nice! John also made sure to check on us to ensure all was well. That was nice and I was able to relax without having to run around for last minute fixes. Our time here was worth every penny and I will make sure to reach out to this venue first and recommend others to book their events with John's help. You will not be disappointed.

I attended a wedding here this past wknd and was impressed with how awesome this building is...the…read morechapel isn't too small or too big which makes it quite intimate. As you walk thru out there the venue you'll see several display cases with various memorabilia from the city of Lubbock. The hall where the wedding reception took place was quite lovely, not too plain but not too fancy, however about an hr into the reception they ran out of clean plates and drinking glasses. The one water dispenser was empty until someone asked if they could get some water.

Extended Stay America Select Suites - Lubbock, TX WEST This…read moreis not deserving of any stars! We had no place to stay!!!!! I booked my reservation online in January 2026. I gave my credit card info to hold the room. I received a confirmation number immediately. Then on 4/3/26, I received an email welcoming us to our upcoming stay on 4/24/26, again including our confirmation number. 4 days before our reservation, I called to see if we could have an early check-in. The girl at the desk proceeded to tell me that my reservation had been canceled earlier that same day due to overbookings! WHAT???? She said the manager, Hilda, canceled my room. I tried to call Hilda repeatedly for the next 3 days but was always told she was not there at the moment. I do not understand the purpose in making a reservation months in advance, sharing my credit card info to secure the reservation, and receiving a confirmation number if the manager has the right to simply cancel me without even notifying me!?!?!? Hilda still has not contacted me what-so-ever! What makes the situation even worse is that I am traveling with my 80 year old mother and we have no where to sleep! All hotels are sold out!

From the moment I walked in the door Hilda had a great attitude friendly service and very…read morewelcoming. My room was very clean and if I needed anything Hilda was always there too help!

I ordered by phone from another city. Magnificent bouquet thrilled the recipient, and service was…read moreattentive and exemplary.

The only reason I'm not giving 5 stars is because the roses weren't cream as requested. The…read morearrangement that was delivered was just gorgeous! When I expressed my disappointment I was met with a profuse apology and a compensation offerThe kindness I was met with was beyond necessary!

I love everything about this company!! They are spectacular and super talented!! Definitely coming…read morehere again