From start to finish, this dental office provided such a pleasant experience! Kathy was very…read moreaccommodating when scheduling my appointment & kept in touch with me via text when needed. Jerilyn was my dental hygienist and she was extremely gentle, yet efficient. She also gave me a few tips on dealing with cold sensitivity on one of my teeth which has helped tremendously over the last few months. To top it off, Dr. So was also very personable and it was so nice to meet a fellow California native! I'm excited to return back for my next cleaning which says a lot coming from a person who doesn't particularly enjoy going to the dentist! The office is also very clean & they have a few parking spots reserved for patients so I did not have to pay for street parking.

I do enjoy going to the dentist and honestly find it a bit relaxing to sit in the chair. However,…read moreonce I found out I had my first cavity I was a bit concerned to get the filling done. Especially since anytime needles are involved I have a tendency to pass out. I have always had great dentists and I think that is part of why I have enjoyed going to the dentist, but at Mass Ave Family Dentistry you are not just getting a fantastic dentist--you are also getting a great team that works well together. Once I informed the dental hygienist, Amanda that I could pass out I was amazed at the extra steps that they took to ensure for both my safety and comfort. Shannon, who was shadowing for the day, and Amanda both did a fantastic job of keeping me talking and making sure that I was feeling ok. Dr.So and Amanda did an amazing job on my filling, it is not noticeable at all and has not changed my bite or smile. I also needed to get part of my permanent retainer fixed and I appreciated that Dr.So and the receptionists let me know that it would likely be cheaper to get it done at my orthodontist's. I think it says a lot about the quality of healthcare professionals when a healthcare office lets you know that there might be cheaper alternatives for the same work! In the end, I decided to get my retainer fixed by Dr.So and Amanda instead of traveling to get it fixed at my orthodontist's office. My retainer has never felt so unnoticeable, once again I really cannot say how amazing the work they did for me was!

The initial visit was great. When I needed something major done, the "bed side manner" was less…read morethan desirable. There was no explanation regarding the steps to the procedure, the dental assistant forced something into my mouth without asking me to open it, and I wasn't given instructions on what to do going forward until the next visit. Please take the time with each and every patient to explain what is going on and what they can expect.

I was excited to use this company and was sorely disappointed in their customer service. The…read morecustomer service/patient coordinator refuses to meet people where they need to be as far as scheduling is concerned and make things difficult to navigate. I was flabbergasted at the refusal to work with me in scheduling a new patient appointment. They are in my network and it was so upsetting that I am now scheduled with an out of network office due to the willingness of the new office I chose to work with me in scheduling.

My permanent bridge came out on a Friday night before we were leaving on vacation the next day. I…read morecalled that night and was able to get an appointment first thing that next morning on Saturday. Everyone was super nice and professional from the front desk staff to the dental assistant to Dr. Duffy who was able to cement my bridge back in so I could still leave on my vacation.

The gaslighting i received from Dr Garry is unacceptable. I have a dental problem and now im…read morerunning a fever only to get no help. So I guess im just supposed to wait out the fever? No. Ridiculous in my opinion.

Very "memorable" experience…read more I booked my appointment months in advance and confirmed when prompted. Somehow, the appointment was changed to another date after my confirmation -- with no call, no explanation, and no notice. Impressive system. I drove nearly two hours in snowy weather and arrived on time, only to be told my appointment no longer existed that day. When I calmly showed proof and tried to explain, the staff's response was eye-rolling, visible impatience, and zero effort to help resolve an error that was not mine. I was left feeling dismissed, unwelcome, and frankly uncomfortable. I can't say why I was treated that way, but it's hard not to wonder whether appearance or background played a role when basic courtesy and professionalism disappear so quickly. When I asked for their names to document the incident, they refused and told me to leave. If accountability, communication, and respectful treatment matter to you, I'd suggest confirming things multiple times -- and maybe still prepare for surprises.

I have been here twice now and had excellent experiences both times. The new patient process is…read morepretty quick and painless. They were able to get me in within two weeks for a routine cleaning and x-rays. The cleaning was good. I mentioned that I tend to gag with dental stuff, so they took extra care when placing the films for my x-rays and the tech kept checking on me and going super slow to ensure my comfort. I had a filling that had mostly fallen out. I was able to reschedule a follow up for two days later (they had them sooner, but it didn't work for my schedule). I asked if I would have to be numbed because I hate the dental shots. She said she was pretty confident she could pop out the old filling and replace it with no to minimal pain and she was right. My tooth hurt the tiniest bit, but I'm pretty sure it was just sensitivity when the cold water blasted it. I was in and out in about 20 minutes with my new filling and no numb, drooly mouth. They also accept children. My friend's entire family goes and say the dentists are really good with their kids as well. I don't doubt it. Each room is themed. My cleaning was in the Star Wars room and my filling was in the baseball room. There is plenty for kids (or kids at heart) to look at and be distracted by during dental procedures.

This is my favorite dentist office ever! Dr. Mark Sherer is an incredible dentist, and he is very…read morethoughtful and personable to his patients. I have been with him for seven years now, and honestly, I look forward to going to the dentist for my regular cleaning. All of the office staff is kind, fun, and nice to talk to. I really enjoy my dental hygienist. She does a great job. My teeth always feel clean and good. I recommend everyone to come to this office. I have recommended multiple friends and they come here for their dental needs and are very happy with it.

Our love for Dr. Sherer's office continues on after more than a dozen years. This office has…read moreliterally seen me go through so many chapters of life- new to the city, married, and now our toddler goes here for his dentist appointments. They are fabulous at making it a comfortable and fun experience. He always comes home talking all about the dentist and loving it. If you're looking for a dentist in the downtown area, I cannot recommend Dr.Sherer and his team enough.

I continue to be impressed with Hadley Family Dentistry. I called with a problem and they got me…read morein immediately. Their team is caring and efficient and very knowledgeable.

If I could give Hadley 10 stars, I would! I've had a hard time finding a dentist that was a good as…read moremy family dentist since I moved to Indy 4 years ago, but Hadley was even better than my family dentist back home! Check in was fast and the wait wasn't long. My hygienist, Lindsey, did an outstanding job on my teeth. She talked me through everything we did and made sure I was comfortable. Everyone that helped me in the office was nice and friendly. The overall vibe at Hadley is that they really do care about you and your health. Thank you so so much Lindsey & Dr Randall!

I've been going to Dr. Hinds for the past few years now and every encounter with her and the staff…read morehas been great. Everyone is very personable and you can tell they all love their job. Dr. Hinds herself is attentive to each patient and easy to talk to while being very informative about your dental health. There is no push to pursue more expensive options like I have encountered at my previous dentist. She's the best and I've definitely found my permanent dentist!

I really need to make my appointment but while I was thinking about it I thought I would leave this…read moreraving review!! I love the staff here. They are all so nice. From the front desk, to the dental hygienists, to Kelli! They don't make you feel bad or force you into anything especially if it is costly. I have had dentists in the past make me feel horrible for my teeth but Kelli and her people are great. They make you comfortable and you don't actually dread going to the dentist. Definitely a nice place!

Hailey is a dental hygienist who is way too rough cleaning teeth. She actually cut my sons gum when…read morehe went in for a cleaning. Then she cleaned my husbands teeth and he complained about how she hurt his gums while cleaning his teeth. Then he said he needed to take painkillers after he got home. I also had my teeth cleaned a few weeks ago and she was too rough as well. We've never had this kind of experience there and have been patients for 10 years. This needs to be addressed. I'm not sure if she's new or not. Another issue is we have 2 free cleanings a year which is every 6 months with our insurance. They have been scheduling us every 8-9 months which most times is only once a year. If he has so many patients maybe it's time to hire another dentist to work with him. We should be scheduled every 6 months. Maybe it's time to find another dentist.

Emergency service, (broken tooth), scheduled promptly. Necessary pre-crown work done immediately…read more Crown install scheduled for ASAP.

My regular dentist couldn't get me in and I had lost a huge filling in a front tooth that needed…read moreimediate attention. I was able to get an appointment for a few hours later in the day. I expected a hole in the wall, dingy kind of place. What I found was a welcoming light, airy and modern office. The staff was friendly and answered my millions of questions very patiently. The dentist did great work with minimal pain. He even took the time to try and calm me down since I am deadly afraid of dentist and any kind of dental work. I have to say that the experience here was so much better than i anticipated. I would highly recommend this place. Especially if you have an emergency.

A terrific experience! Warm, welcoming environment and a gracious, courteous staff! The free…read moreinitial consultation was very thorough and examples of various devices were available for examination. Each potential service was explained in detail with any questions answered. Payment plans were discussed and every consideration for a "best possible" experience given! Definitely recommend !

I saw Dr. Nam for a biannual cleaning, followed by 2 cavities being filled. Originally, my…read moreappointment was scheduled 1 month out, but they called following a cancellation and it was able to be moved up two weeks, score! I absolutely appreciated the phone call that someone canceled. Dr. Nam was extremely personable, with a relaxed but educational demeanor. As someone who isn't a fan of the density, I appreciated the offering of music or Netflix as a distraction method from the procedure. One thing that was different than my previous dentist is that Dr. Nam didn't do my actual filling. She administered the numbing agents and then another person came in, placed and set the filling, and then Dr. Nam checked this. In my other experiences, the dentist always did the full procedure, so this struck me as slightly odd. Other than that, office is clean, staff is friendly, and both appointments took me nearly on time (within a 5-10 minute window) which I think is pretty good!

Lack of communication set my appointment two months prior asked if they accept my insurance at the…read moretime I made the appointment and I was told yes! Now it's the day before my appointment two months later to be argued with stating that no one told me that they accept my insurance and I was Miscommunicated! Also stated that they don't verify insurances early that they check the day of or the day before! People have to take off work to make appointments and they have no type of sympathy at all!!