Unprofessional, Embarrassing, and Unacceptable Behavior from Tammy and Cindy…read more I don't usually leave reviews, but I felt it was absolutely necessary to speak up about the appalling behavior I witnessed during my recent visit. The experience was so unprofessional and uncomfortable that I can't stay silent. While I was in the store I observed two employees--Tammy and Cindy--engaging in behavior that was not only unprofessional but downright bullying. They were openly yelling at another employee who was clearly new and still in training. This poor individual was doing their best, clearly nervous, and instead of being supported or coached, they were berated in front of customers for minor mistakes. It wasn't a one-time correction or a quick aside--it was loud, prolonged, and humiliating. Tammy and Cindy were both talking over each other, correcting the new employee harshly in front of everyone, and their tone was condescending and aggressive. It was obvious to anyone within earshot that this was not the first time they had treated someone this way. I could see the trainee trying to keep it together, but it was heartbreaking to watch. They looked completely overwhelmed and embarrassed, and honestly, I wouldn't blame them if they walked out and never came back. No one deserves to be treated like that, especially someone who is still learning the ropes. How do you expect someone to grow or succeed in their role when they're being verbally attacked and belittled? The entire interaction made me feel uncomfortable and frustrated as a customer. If this is how management allows their staff to act toward one another, I have serious concerns about how the business is run behind the scenes. It reflects poorly not just on Tammy and Cindy, but on whoever is in charge for allowing such behavior to go unchecked. Tammy and Cindy need to be reprimanded, retrained on professional conduct, or seriously reconsidered for leadership positions--if they even hold them. No one should be subjected to that kind of treatment at work, especially not someone who is clearly still trying to find their footing. The behavior was toxic, unacceptable, and creates a hostile work environment. I sincerely hope someone in upper management sees this and takes real action. If not, I can't imagine this workplace retaining good staff--or loyal customers--for long.

This is a typical Walgreens except the people here go out of their way to help. I stopped in to the…read morepharmacy to get an Rx and they were also able to help my SO. Lots to pick from, prices are fair, store is clean and apparently very well run. What's not to like about this place! As Arnold said, 'I'll be back'

First time going here, called in to check if they have the medicine. The staff are friendly and…read morepolite. The store has lot of medical stuff ranging from shoes, compression bands and other medical products. A great local store.

The staff at the Medicine Shoppe is by far the BEST group of people we have ever had any contact…read morewith regarding pharmacies. They truly do care about you personally, and we are grateful for the amazing work they do for us. It's the best!

Great customer service. Staff always helpful and have always worked hard to get my prescription…read morewithin the timeframe I request.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

The pharmacy staff are always so nice and professional. I was in the area and decided to stop in…read morewith my kids to see if they had time for flu vaccines. The staff were quick to check us in and get us taken care of. Michelle talked my daughter through the process as she was very nervous and the pharmacist even came to check on her after. This was our 2nd year going to this location for our annual vaccination and we will continue to do so next year!

you are liars!!!!! your new phone system suck ass!! i'm a customer of over 20 years!!!! i expect to…read morecall my pharmacy with questions and i demand my answers! pick up your damn p h o n e !!!!!!

Their photo center is always extremely quick and accurate! I don't think I've ever had a photo…read moreorder that hasn't been ready before my quoted time. And you can always find deals online as well! Their pharmacy is also great! I had lots of trouble at the one up the street on Springboro Pike near Meijer, and this one has been absolutely perfect since I switched!

I use to love Walgreens for the pharmacy, but the last few years have been pretty bad. Everything…read moreis super slow including service. It takes days for my prescriptions to be filled or even shipped in. We just did passport photos for our kids and the girls working were really great with that. It's just expensive to get them done, but they were really helpful in making sure we had the right photos chosen. Pricing for their other items tend to be expensive, but typical drugstore prices.

10/10 Would Recommend to anyone with a broken knee or a…read moresprained elbow perhaps. They also suited my need for some steamy hot broccoli (unfortunately they would not let me use their microwave which is understandable but that would of been nice) But overall I rated 5 stars because no one else rated so I felt obligated to be the first person ever in the history of help to write a review at this location...hmm that's pretty crazy to think about it as many people that go to that store daily and the ratio of people that have smart phones let alone the Yelp app is got to be pretty high. and to think in the only person ever to write a review is astonishing...well there's a first to everything.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 8am-1:30pm, 2pm-10pm, Sa 9am-1:30pm, 2pm-6pm, Su 10am-1:30pm, 2pm-6pm

ima Be 6 yrs clean on Nov 17th, I am a recovering addict. Im protected by Americans w disability…read moreact and everytime I get a RX at this Walgreens it's a nightmare. Ada violations. Hippa. Insane. Deny or delay. The last visit 4/22/26 the pharmist told me 30 mins When I called. I said you're telling me that at 11am i can pick up my script, no probs and no delays? He said yes. he here's my phone say this call is being recorded. He slams the phone down hanging up on me!! I go to the store at 11am. Wait 28 mins in line and then wait til I get my RX in hand bc if you say anything they don't like, they will refuse to fill it And call it Pharmacist discretion. So i ask the pharmacist why did u hang up on me when I called just bc you heard it say im recording? he said it was a accident lol. I said sir it's an old school plastic busn phone. You can clearly hear you slam it down. I am 13 days from major elbow tendon surgery that controls my fingers And in an immobilization brace. I'm legally temp handicapped. My left arm just had the exact same surgery done isn't even 100% 24 weeks ago. It's a 3/6 month recovery. I had them done back to back. So 13 days after surgery this pharmacist thinks he's caught lying on recording. My phone was in my rt hand against my left bicep until I look to make sure its recording. When I take my eyes off of him, he panics and snatches at my phone. See pics. He hits both hands and the phone. Phone screen cracked from compression cracks either my fingers or his squeezing so hard. Idk how I hung on. I don't but I'm glad I did n bc it woulda ended badly had he gotten it. Walgreens blames me and says I'm fishing to sue them lmao. Bc iv video'd every time I got a prescription to document the ada violations and discriminatio. Iv wrote the head of the legal dept and even text w him. I don't want the money from sueing them!! I want to walk in and get a prescription like everyone else. In and out. Treated equally!! They seem to think I'm the addict still that won't see this thru or can't afford to bang it out w them. I think my 5.5 yrs clean, full time plumber,no kids. Home. Nice car paid off w full coverage and 738 credit score says I'm not the addict you are estimating me to be. lol. Before you think oh you can't record in Walgreens. Sure you can, there's no expectation of privacy in public, the store can ask you not to record and if you'd don't complain you to leave but I have video of me and store manager discussing the issues previously about ada violations. Also notice their licenses are not in clear readable public view. They are above the drive thru window at multiple locations. Illeagal. My IP16 pro camera couldn't zoom in to read a name. Have the video to show too lol. Avoid like the plague and if you've been harrassed bc of your past and in recovery hmu.

Shameful lack of professionalism & service. They do not answer the phone. Automated countdown as to…read morewhere you are in line. CVS has a messaging system where they can call you back if they're overwhelmed at the moment. Here, you wait patient only to have the tech/pharmacist lift the receiver & promptly put you on hold. Not even an attempt to ask you to hold please. I only heard her shout, "You got the number?!" & clicked over to limbo. Their QA system will register they seem to answer their calls in a timely manner only but bc they know how to game their antiquated system.

I Really love the medicine shoppe and all the incredible people that work there. Every time I go in…read morethe store they know me by name. They always make me feel welcome and always make sure I have all medicines I need. They all go out of their way to help with any situation that may arise. I will be a loyal customer as long as I live in Urbana. Thank you to all the staff for making my experiences great at your pharmacy. So much better than a huge chain pharmacy. Very much more personable. Thank you all very much, Krista Reck

This is truly a drugstore as they should be. Friendly one on one service by a highly educated…read morestaff. Not your typical big box pharmacy.

The WORST pharmacy ever. I have been telling my patient for years to stop using this pharmacy…read more They never have the medication that is needed. They have no idea how to run things through insurance. They do a prior auth at every fill for a cash pay drug and miscode drugs so it's not covered by insurance. HORRIBLE! This pharmacy is a waste of my time!

Best CVS in this area. Employees are friendly and helpful, and always greet you when you walk in…read more The pharmacy is good and you usually won't wait long to fill a script. Love their selection of makeup and hair products, along with the "as seen on TV" product section.