I submitted a request to have a prescription filled online, but it seemed to disappear from the…read morepharmacy's system after I submitted the request. When I spoke with a pharmacy technician around 7 PM on 091525 --who sounded like a younger female--she told me that the prescription was not in their system and that I needed to contact my doctor. While she was checking some things in the system, it felt like I was bothering her, and she was rude and unhelpful. I eventually spoke with the pharmacist on duty about the issue, but I am concerned that if someone else is treated this way, it could negatively affect their mental health. I'm looking into switching pharmacys as we speak.

Sidney Ohio awful service. The pharmacist believes she is a doctor and likes to discuss with your…read moredoctor the best treatment plan. Let me remind you that she is not a doctor. You can't even talk to anyone unless you leave a message. All of my prescriptions are now being transferred after she over stepped her role twice.

Their photo center is always extremely quick and accurate! I don't think I've ever had a photo…read moreorder that hasn't been ready before my quoted time. And you can always find deals online as well! Their pharmacy is also great! I had lots of trouble at the one up the street on Springboro Pike near Meijer, and this one has been absolutely perfect since I switched!

A quick in an out store as well as the 24 hour pharmacy that is top-notch !!! 5 stars !!!read more

I am no longer a Kaup Pharmacy customer and have made the easy decision to move my business to…read moreanother pharmacy due to their inept customer service and blatant dishonestly to me. I have difficulty sleeping and was prescribed Ambien by my physician. The law recently changed which dictates the prescription can no longer be digitally ordered by a doctor but must be hand written for 6 refills requiring a visit to the doctor every six months. My doctor visit was in early December of 2015 at which time I was given a new, 6 month prescription of Ambien. I had one refill left from my prior 6 month script which needed refilling as well. Immediately after my doctor appointment, I went to my home town Kaup Pharmacy and clearly explained to the tech that I needed the final refill of Ambien filled from the old prescription in their system and handed over the new 6 month prescription to be entered into the computer for beginning disbursement January 2016. She acknowledged that she understood and because a few people came into the store, I offered to come back later that afternoon to pick it up. My husband picked up the prescription and later that evening I noticed Kaup had filled the new prescription and not the refill as I had requested. I called Kaup and explained the mixup. The tech took down the appropriate information and said she would research the issue and call me back. I did receive a call back at which time it was explained to me that there was nothing they could do. I became agitated and expressed my dissatisfaction reminding the tech it was their mistake and if they would not make it right, I would move my prescriptions to another pharmacy. The tech put me on hold and 30 seconds later she said they would refill my next prescription using the older refill the next month and then continue filling the medicine with the new prescription. Today I telephone Kaup to refill my Ambien and of course, they said they could not use the older prescription and began conveying a buffet of reasons why not, so I moved my prescriptions to another pharmacy. Kaup Pharmacy could have easily corrected this situation and saved two patrons business by doing the following; "We are so very sorry Mrs. Bechard. Unfortunately human error did play a role in this problem. Now here is what we are going to do for you to make this right. We will contact your physician, explain what happened and have this matter corrected so you will not need to worry about future refills of your medication." Kaup Pharamacy knowingly lied to me. How can anyone trust a business that is unable to follow directions working with medications that are possibly critical and life saving? Where are the customer care skills to correct a mistake a business clearly made. How can patrons of Kaup trust that they would not be lied to as well? The smiles and promises of caring for customers is a saccharine marketing sham. I will never do business with Kaup again and would urge others to be wary of their practices as well.

From the owner: Kaup Pharmacy full-service healthcare assist you in achieving your optimum quality of life. Since…read morewe opened our doors in 1980, we strive to instill the warmth and quality of family in every aspect of Kaup Pharmacy. Come to us for any of the following: Full-service retail pharmacy, Medical Equipment and Oxygen, Infusion, Bio-Identical Hormone Restoration, CPAP, BiPAP or other respiratory equipment. Accepts Medicare, Medicaid, most Insurance and Cash Pay

Completely love this little small hometown pharmacy which carries just about everything that you…read morewould ever need for any problems or any health issue please come in and talk to Kathy the pharmacist and purchase something just to say that yes I've been to Canal pharmacy in Spencerville,Ohio Plus their prescriptions are cheaper than the big box stores in most cases!!!

From the owner: Caring for You and About You…read more Canal Health Mart Pharmacy is committed to providing every customer with the best pharmacy services. We specialize in serving our community with fast, friendly, professional service, and the highest-quality medicines and health products. Call us today for more information!

I Really love the medicine shoppe and all the incredible people that work there. Every time I go in…read morethe store they know me by name. They always make me feel welcome and always make sure I have all medicines I need. They all go out of their way to help with any situation that may arise. I will be a loyal customer as long as I live in Urbana. Thank you to all the staff for making my experiences great at your pharmacy. So much better than a huge chain pharmacy. Very much more personable. Thank you all very much, Krista Reck

This is truly a drugstore as they should be. Friendly one on one service by a highly educated…read morestaff. Not your typical big box pharmacy.

What can I say? Call them, hold 30 minutes so they can be rude. It's not my fault your system is…read moregarbage. Get a script sent in because you're sick and wait 3 days for it to be filled, no, it's not out of stock, they just su*k. I don't think a worse pharmacy exists, anywhere. As a healthcare provider, I steer my patients away from this location. I have them 3 months, in case it was just a bad time due to staffing. Nope. Just a terribly run location.

Consultation pharmacist (very unprofessional dressed) rude. I asked a question about a…read moreperscription, he was defensive and offensive (hot headed) with his response! Absolutely could have answered in a better manner! I may be switching my Walgreens to Bellefontaine they are a lot nicer over there! And quit asking me about vaccines every time I come through the pharmacy!!!

The pharmacy staff are always so nice and professional. I was in the area and decided to stop in…read morewith my kids to see if they had time for flu vaccines. The staff were quick to check us in and get us taken care of. Michelle talked my daughter through the process as she was very nervous and the pharmacist even came to check on her after. This was our 2nd year going to this location for our annual vaccination and we will continue to do so next year!

you are liars!!!!! your new phone system suck ass!! i'm a customer of over 20 years!!!! i expect to…read morecall my pharmacy with questions and i demand my answers! pick up your damn p h o n e !!!!!!

Great customer service. Staff always helpful and have always worked hard to get my prescription…read morewithin the timeframe I request.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.