I took a necklace to be repaired and they did a very good job. Charged fairly. Nice people. I would…read moredefinitely go back.

This jewelry store is amazing! I needed to have a ring repaired and a new stone put in. They found…read morethe perfect gem for me, fix the ring and mounted the stone. I bought some silver jewelry that was reasonable and I loved. In addition, they do clock repair including grandfather clocks. Please be aware that this is a popular store and repairs can take longer.

A LOVELY man doing honest work for a reasonable price. SUPER qualified having trained as a…read morewatchmaker at the previous Hamilton Watchmaking Company in Lancaster. What luck! He repaired my family clock for a very treasonable price. Was estimated to cost $4000 at National Clock Repair in New Hope. Felt good to do business with an honorable and fair man. SEEK HIM OUT!!!!!

I recently gave just an Average rating to Vincent and Company because I had lost the diamond they…read morehad replaced in a ring for me. After my review I was contacted by them and asked to bring my ring back in so that they could correct the situation. It turned out that though the ring had been repaired over a year ago, they replaced the diamond and polished the ring so that it looked sparkling new and charged me nothing for this. This company truly believes in standing behind its reputation and providing the best service to customers. They are as good as it gets!

This jewelry store is conveniently located and the people were so nice. They helped me with a pin…read morethat I inherited that the clasp didn't seem to work. But it was my error and not the clasp design. That was embarrassing. But the staff was so understanding and made me feel great. They offer some beautiful pieces.

Wonderful, welcoming & helpful staff. My parents bought their engagement & wedding rings here, and…read morewhen my fiancé proposed he bought my engagement ring here as well which made it even more special! Our jeweler worked closely with us to customize & design my dream ring. I would highly recommend this place to others looking for quality jewelry. I will certainly be visiting again for my seasonal ring cleanings and to eventually pick out our future wedding rings!

Hands down the most welcoming place to be! My husband had my engagement ring custom made and it's…read moreabsolutely perfect! Kimberly worked with my husband to craft the prettiest piece of jewelry I own. We also go our wedding bands there! They really work with you to stay within your budget and still help you get your dream ring. Any questions my husband and I had were answered with ease. Before we got married we stopped in many times to chat with Mike, Kimberly, and Julie and they were always happy to see us even if it was just for a ring cleaning. You can have your ring cleaned as many times as you want for free! They didn't push jewelry sales instead made sure we got exactly what we were looking for. If you're looking for a safe and welcoming place to browse or potentially buy engagement rings or any piece of jewelry, I highly recommend stopping in to Warrens!

I had a custom 3 diamond ring designed and made at this store. The jewelry expert was great in…read moreassisting me. This store has a computer design system which allows you to visualize the setting and the stones prior to making your final choice. The pricing was less than another store I frequented to inquire about making the ring. The other store did not have a computer system that allows visualization of the ring. Service was prompt and friendly.

Stay far away from this place! I took a sterling silver necklace there to get repaired, and when I…read morepicked it up, my 16" necklace was 18". I called them to find out if they perhaps broke my chain accidentally during the repair process and replaced it with another, longer; sterling silver chain and they denied it saying that it was the same necklace I brought in. I know what I own. I bought that necklace specifically due to its 16" length and they had the nerve to try to argue with me, and they were very condescending as well. Regardless of whatever miscommunication they have going on there amongst their staff, the bottom line is; I paid for a service and I was not happy with it. Instead of trying to make it right, they told me I could come back in and PAY to have it shortened, after I already paid for the repair. Very unrepeatable establishment.

had taken a antiques german wall clock in to be cleaned and serviced. They had the clock for an…read moreextended period of time like 2months or more. The clock has never functioned correctly since. unable to wind more than a turn or 2 at best. and then it would stop after a very short period of time (just a few hours) this is an 8 day clock. after a few years of not knowing what to do or who to get to work on it I was able to local another clockmaker. He was more than willing to fix it. I have now been informed that the clock only had oil sprayed on everything and nothing else was done. I was sent pictures of the oil just smeared all over the gears. it is totally disgusting. for what I paid to have this work done I was totally ripped off. If I could put a minus score I would. I would never recommend this business to anyone. if you value your time piece please find another clock maker to do the work.

I brought 5 Seiko watches in for repair; none were running. Two of the watches had some corrosion…read morein the movements and he was unable to find replacements. He does not rebuild movements, which is certainly his choice. No biggie. The other 3 required batteries/capacitor and were repaired. One of the watches is 28 years old and has needed a battery for years but I neglected it. He got it working with some extra work for the simple cost of a new battery. The solar watch needed a battery and then needed the contacts cleaned. He kept it running to monitor its accuracy and called me when he was satisfied it worked correctly. Certainly, I was bummed to find out 2 watches couldn't be repaired here, but I'm the one who didn't maintain them properly. And I am thankful he got the other 3 watches working. Customer service I have to say was always prompt and courteous.

What a job Finch Jewelers has done! My fiancé (she said yes ) had a look of shock, horror, joy, and…read moreeverything in between when she saw me down there with this ring. I can happily say that she was surprised! While working with Julia, she knew I wanted to capture something stunning, with a little twist but not too much, and with a beautiful complement of side diamonds but not too many, and to have the ring with plenty of time before the proposal, but not too much! I knew I wanted the ring without knowing exactly when I'd propose, but Julia worked with me every step of the way! Offering expert insight, her suggestions at each phase, and being willing to teach me about each detail with the ring and the diamond, especially the mounting! I am grateful for the time Julia spent helping me navigate a million different choices for the perfect ring to give the love of my life. Thank you to all of the special people at Finch Jewelers who take care of everyone else's special person!

Wonderful customer service. I took my dad here to have some links removed from his watch. They were…read morehappy to help and were quick and efficient. They didn't ignore us just because we weren't there to spend big bucks like some jewelers. While we waited, we wandered around and looked at all the shiny treasures. They have beautiful pieces there and it's easy to see why their reviews are so good. When I'm in the market for a unique piece of jewelry, they will get my return business.

Was looking for a gift for my wife, she likes bohemian styled jewelry that has a unique flare to…read moreit. After searching downtown Lancaster high and low I finally found Mio. I walked in off Prince St. and was greeted by an extremely friendly shop keeper that helped me pick out the perfect necklace and earring set for my wife. I cannot express to you how helpful and kind this shop keeper was. The pieces themselves are amazing! Mio has that great handmade uniqueness that is difficult to find outside of Paris.

Interesting, unusual necklaces, earrings, bracelets, rings made of ebony, glass, aluminum, wire;…read moreprobably best for interesting, unusual people who have long necks, arms, and fingers. Inexpensive. Sour-faced clerk who thinks you plan to steal things.