I brought my bracelet in to get an estimate They told me it'll take a week to polish a men's bracelet. So I asked them to weigh my bracelet on the scale. So the gentleman told me its being used so I have to wait. It only takes a min to weigh a bracelet and he's going to make me wait? This was 9/16/22, Friday. I took my bracelet to Haddonfield Fine Jewelry and they took care of me. They did it in house and took 5 mins to polish it up. After it was done they weighed my bracelet with no issues. read more

This is a fabulous jewelry store my family has enjoyed for 3 generations. Not only do they have beautiful items on display, but they will work with you to achieve custom results. And today they helped me -at no charge- to solve a stubborn problem, with patience and grace. Can't go wrong at Ream's!!! read more

First time here to have a watch resized. I parked on the street but found out that if you use the parking garage Ream Jeweler's will validate your ticket. I was served quickly and the resizing only took several minutes, mostly because three adjustments needed to be made. I thought the price was steep ($25) but never having this service performed I had nothing to compare it to. I was told they also replace watch batteries for the same price ($25). I recently had a battery replaced in a different watch at another local jeweler and it only cost $10 there so this price was definitely steep. Being a first time customer they took all my information and put it in their system. Due to COVID-19 masks were required to enter the store. Hand sanitizer was available inside. They used an ultraviolet wand to sanitize anything that was being passed back and forth. At the end up the transaction they put your receipt in a fancy envelope. While this touch is nice, I would have rather saved money on the service than pay for the extras. The good thing I suppose is they said that if I wanted my watch readjusted they would do it once for free. I guess that's worth something. Overall, clean store, attentive staff made this a five star rating but prices seem a little high to me. read more

Ream Jewelers - Envelope for my receipt - Jewelry Near Me - Lancaster, Pennsylvania

Needed the metal band of my watch repaired as one of the links was missing. They fixed it and is as good as new,

We bought a custom ring from Ream Jewelers and could not be happier with both the process and the outcome. We had a couple unique requests along the way and they were extremely attentive, helpful and kind the whole way through. Great customer service, prices and experience! read more

I write this review based on my experience with watch repair and battery replacement. Over the years, I've had jewelers scratch my watch while replacing the battery, etc..but this shop is wonderful. They have repaired, sent away, or replaced the battery in a number of our watches - both vintage an new, and have done immaculate work. There is never a scratch and they treat the watch with the utmost care. I've appreciated their attention to detail and their work in this area while I've lived here, and it's the only place I bring my watches. read more

Great place to shop. Amazing staff and outstanding quality. I felt they educated me in a very fair and detailed manner. The price was excellent and they stand behind what they sell. Alan is great to work with as is the entire team. Feels like the selection of the NYC Jewelry Exchange with hometown Lancaster feel and quality. Highly recommend!!! read more

No pressure , and extremely helpful. A special shout out to Kevin, who made it all go smoothly. A really good experience, especially compared to other jewelers.. read more

I purchased my fiancée's engagement ring and wedding band from Ream Jewelry and I couldn't be happier! Amy was a huge help and she made ring shopping enjoyable! Most of the other jewelry stores that I went to were unbearable because the sales associates were pushy (worse than a car salesman). I felt no pressure with Amy! She walked me through everything, answered all of my questions, emailed me info/pictures of the rings I looked at, and even offered me a drink while there! The first time I looked at rings, I lost track of time and stayed 40 minutes after the store closed. They let me keep looking and I felt no pressure to leave. The second time I looked at rings, I brought my sister-in-law and brother to help. Not only did they show my family the same courtesy as me, they even cleaned my sister-in-law's ring while looking (she didn't even buy it there)! When I picked up the rings, Amy made sure to walk be through everything and showed me everything under the microscope. I cannot stress how impressed I was with the customer service!!! When I started ring shopping, I was more concerned with the price than the service. After hitting a couple stores, you realize how important customer service is. At Ream Jewelry, you get fantastic customer service AND a great price. I highly recommend everyone give them a chance when shopping for jewelry! read more

Wonderful customer service.genuinely kind and helpful no matter your budget. Diamond/jewelry buying no intimidating here.

Really nice & friendly service. Very knowledgeable. Definitely going back

Wonderful friendly people! They make you feel comfortable and the price and selection is Wonderful! Got both my husband and Is bands there, my engagement ring, and our bridal party gifts there and will continue to shop there long after the wedding! read more

Amy has been a consistent help to our family in finding appropriate gifts for every occasion! She has a fantastic eye for beautiful items, and always seems to know just what we're looking for when we come in. In a market that's moved to online shopping, I cannot say enough about the personal customer service that you simply can't get online, or at large retailers. Amy, we appreciate you, and can't thank Ream enough for providing us with beautiful rings, watches, and necklaces here in Lancaster! read more

I've been to Ream Jewelers a few times, and the staff couldn't be nicer. Ricki & Alan are so great, the store is gorgeous and I have never had a bad experience! Thank you! read more

Kevin and Lisa were extremely helpful and knowledgeable. The store had a great selection of jewelry, including watches. They both took the time make sure all my questions were answered. Neither of them were pushy when it came to closing the sale; I very much appreciated that. I will be returning in the near future. Thanks again! read more

Overall good shopping experience - My fiance and I went around to nearly every jeweler in the area to look for engagement rings and things and we stopped at Ream's and really enjoyed the store's atmosphere. The store was small, but it was a little too small. It was nice because it was so overwhelming to look at so much jewelry every time you walked into a store, but then also there aren't as many options. The atmosphere was just relaxed and relieving after shopping around so much at other stores, and the staff was VERY friendly and informative. They really helped me discover sort of what styles I liked and didn't like and had great examples of each style in the store. They were also very helpful with financing and working with you in that aspect. Overall we enjoyed our experience there. read more

We were first attracted to Ream because of their product quality and Kevin's professional customer service, in fact we bought several items from the store. We then found out how totally dedicated they were to delighting their customers when we experienced an issue with one of the items. Kevin proactively addressed the issue to our complete satisfaction. We highly recommend Ream to anyone looking for high quality jewelry, and a store that backs up their offerings with top notch service. read more

My husband Andrew and I had the most amazing experience shopping for our wedding ring and band at Ream Jewelers. Of all the places we visited which included well known NYC retailers, we found that Ream's delivered the most exceptional service, selection and value. We found the entire sales team at Ream's to be so genuine, kind and honest which we were so thankful for. We worked with Amy throughout the entire process of designing our custom rings. The process was consultative and we never felt that we were being pushed in any one direction. Amy was so knowledgeable about diamonds' cuts, carat and clarity and how best to arrange the stones to fit our preference. Amy and the team at Ream's were such special part of our wedding celebration and planning and we couldn't be happier with how our rings turned out! read more

We purchased our engagement ring and wedding bands from Ream Jewelers. They took excellent care of us. My husband asked them to customize an engagement ring from his grandmother's diamond ... even though we spent less money than if we'd purchased a full ring with them, they treated us so well. They remembered us each time we went back, making us feel great about doing business at this local shop. read more

lisa and the staff are outstanding and work great as a team. i had an image in my mind of what i wanted and they made it a reality. could not be happier with ream jewelers. read more