They won't tell you when your contacts get delivered. You just gotta wait! The least they could do…read moreis give a date! Update: They said it was in transit and would be delivered this past Saturday, they were not. Now they say they are going to be SHIPPED tomorrow. How do you go from telling me they shipped to telling me they didn't? Who runs the communication over there? I would just like an honest up front answer instead of this delay delay delay until it comes in. This is my second straight issue with this contact. Last time it took 3 months to get and apparantely your company forgot to even order them initially! So many delays and poor communication. Would it kill ya to at least send a text or email saying you've received my order? Never got that either even though you said I'd have it.

Simply the best Optometrist office I've ever been to!!! Experienced doctors and staff in a BRAND…read moreNEW facility located in downtown Northbrook. Everything is super new and clean, with the new facility offering twice as many frames and items as the old place. They even fixed the ramps in the parking lot for easier accessibility!!!!

I don't take very good care of my eyes and it is finally to the point where I need glasses. I did…read moremy research and went to my appt. People were friendly and helpful at check in. Showroom was clean and inviting. I could not be happier with the treatment I received from beginning (Dr Udesky was patient and kind in his explanations) to the end (Brian fitted me with a few pairs that now not only look awesome but allow me to see the world in what feels like HD! Thank you to everyone at Northbrook Family Eye Care.

I had a very positive experience with Dr. Udesky and his staff. We moved to the area several years…read moreago and I'm only now updating my medical care team to be more local. Between COVID and having an unreasonable stash of daily contacts, I put off my eye exam for longer than I should have. I really need new glasses, though, and had some urgency around spending HSA money that was rolled over during the pandemic. Scheduling was easy peasy - I made my appointment on the website and received a confirmation quickly, which included instructions on completing new patient paperwork online in advance. I received a text reminder of my appointment the day before. I was greeted right away, given a few additional forms to fill out, and then taken in back for initial testing. I waited in the lobby for a few minutes before my exam with Dr. Udesky. It was a brief wait and, honestly, the highlight of my day because I got to see how sweetly Dr. Udesky and his team interacted with the patient before me - a little girl who appeared to be four or five years old. She wanted her "eye pictures" to take home and they printed copies for her before sending her off with a fist bump. My exam was great and Dr. Udesky was friendly and warm. I asked a few questions about my current daily contacts, whether contacts or glasses would be better while staring at computer monitors all day, etc. He also gave me some helpful insight into my eye health relative to a medical condition and understanding long term care. I'd been on the fence about ordering glasses or going with an Internet retailer but, genuinely, Dr. Udesky offers competitive pricing (at least in this scenario where I was also committed to ordering contacts). Maria helped me choose frames and I'm excited for them to come in, particularly after years of being unhappy with my glasses from another retailer that bent and were misshapen almost immediately. She was knowledgeable, took my feedback into consideration, and selected the winning pair. I suppose I should mention that I don't have glasses or contacts in hand so this could change, but given how positive my experience was, I'm currently a happy customer and glad to support a local Northbrook doctor and his team. (For the record, I was also sent off with a fist bump and an elbow bump so that doesn't appear to be exclusively for the kids.) :)

updated review My entire family still sees Dr. Frohm and…read morewouldn't trust our eye care anywhere else. Shala has also been so helpful when we've had emergencies with frames and getting us in for regular appointments. We are so lucky to have found them!

Both Dr. Frohm and Shala were great. Second time visitor. No problem booking an appointment online…read more Nice offices, convenient to me. Dr. Frohm gave me a thorough exam using sophisticated (I think) equipment, and clearly explained what the exam said, and what my options were. Then, Shala took me through all the frames. I trust them, and would recommend them to my friends.

I called to make an emergency eye appointment. They don't take those. I had never been there before…read moreso they took all my info and made me the next available appointment. I gave them my vision insurance info and they said they accepted it. I got a call a few days later by a women at the front desk asking for my insurance. She told me the call center said that (why is a call center telling ppl if they approve of ins or not???) she said she would look into it and get back to me. I never heard from her. I called the AM of my appointment which I got a text confirming the appt but the office had never heard of me and didn't have my appointment. The women at the front desk were beyond rude! I would never even make another appointment there again.

I had a terrible experience with Dr. Dalporto. Not only was she unprofessional, but she provided…read moreme with the wrong contact lens prescription for 2 years. I had difficulty seeing anything up close with the contacts I wore that were based on her prescription. Reading books, checking my watch, or reading on my phone was impossible due to the blurriness. It bothered me for 2 years, and I was very frustrated with the issue. I asked her to adjust the prescription several times. She made slight adjustments, which were not helpful. She finally told me she could do no more, or I would have trouble seeing things far away. She also told me that it was normal to have blurry vision while wearing contacts when looking at things close up because contacts are different than glasses. This was incorrect information! I wasn't sure what the problem was, but I figured it was my eyes. Eventually, due to the discomfort, I gave up wearing contacts unless it was absolutely necessary. The issue was finally resolved when I took a trip to Taiwan and consulted an optometrist there who told me that the prescription Dr. Dalporto gave me was entirely wrong and too strong. They said that she should not have simply given me a prescription based on whatever the vision test machine determined. Every prescription needs to be adjusted based on each individual's lifestyle and habits so that anything--both close up and at a distance--can be seen clearly and comfortably. I received a new prescription, and when I tried the new contacts, I immediately noticed a huge difference. They were so comfortable, and I had no trouble seeing or reading things on a computer, on my phone, or close up. The problem I had with blurriness that had been bothering me for years was finally resolved! Now I can wear contacts again--every day, all day. I went back to Dr. Dalporto and asked her to adjust the prescription on file based on the new prescription. She simply copied the numbers directly from the Taiwanese prescription and checked my vision. It was 20/20, of course. Had she actively tried her best to help me achieve the most comfortable and accurate prescription years ago, I would not have suffered so much with blurry vision when trying to see things close up! When I complained, the office manager was cold and impatient and didn't apologize for all the trouble I had been through. Instead, she asked me, "Is there anything else?" At this point, I was so fed up with this mess and so shocked at the customer service I received that I decided to change optometrists completely for my own vision care. One of the fundamental jobs of an optometrist is to give correct, comfortable contact lens prescriptions to patients. If they fail to provide an accurate prescription, it raises serious doubts about their professional competence. This experience proved to me that Dr. Dalporto doesn't care about her patients' vision, nor does she try her best to solve the vision issues they have. Instead, she is very passive, only does what she is asked to do (but poorly), and performs vision tests that a robot could do. In a word, she is incompetent. Don't go to Dr. Dalporto. She is totally unprofessional and won't give you a correct prescription!

What can I say about Dr Kohn, he is simply THE BEST!!. What Doctor goes out of his way on a…read moreweekend no less than to see how you are doing post cataract surgery. Dr Kohn continually gives the best no BS explanation on your eyesight. He is so personable, and friendly. He goes over the health of your eye in great detail and lets you know how things are. I cannot say enough about him, he is the best.

Really cute place. The only disappointment is finding out as I was checking in that they don't…read moretake my insurance. I had filled in my insurance info before my appointment so it would have been nice to know in advance, I would have picked another optometrist that worked with my insurance. Be sure to check in advance.

My cataract surgery is not satisfactory. I have issues that Dr Wyse said she never heard a patient…read moremention. ALSO...beware of their Lincolnwood surgical center prices. I was quoted one cost, then they billed my BCBS insurance for over $14,000. GET PRICING in writing BEFORE YOUR PROCEDURE!!!!!

Zero stars - Lack of or no communication. No call backs or late callbacks and it's too late to do…read moreanything. Wrong information sent to insurance. Blame patient or other departments. No sense of urgency after office delay. Was prescribed a prescription on 12/24/2025 that has been an ordeal w/ lack of communication from the doctor's office and wrong information being sent to the insurance company causing the prescription to be pending/delayed for a few days/week which I was trying to get it before the new year and ASAP because my eyes were hurting. After my appointment, found out that the prescription is not covered by my insurance plan. Called the doctor's office to ask if there is another prescription. Did not get a call back but saw they changed it. The new prescription was still not being filled. Called the pharmacy and was told that it requires prior authorization. Called my insurance plan to know if a prior authorization was received and they didn't have one. Called my doctor's office again to request a prior authorization and for it to be sent as urgent as instructed by the pharmacy and insurance company. Called my doctor's office again a couple of days later at least twice as well as calling the pharmacy and insurance company. My doctor's office did not return any phone calls after one voicemail to call them back which I did several times. In the morning on 12/31/2025, the insurance company has not received a prior authorization. The pharmacy is still waiting for approval from the insurance company. Finally on the last day of the year someone from my doctor's office calls me and says they sent a prior authorization as urgent and that they only received two voicemail messages. I said I called multiple times a day and left messages as well as left messages w/ the front desk. She kept saying I didn't. She said she would send the prior authorization as urgent. I called the insurance plan and they received it as standard and not urgent. The likelihood of it being filled today, the last day of the year is slim to none because it was marked at standard. The pharmacy is closed early today and is closed tomorrow. This is insane! A patient should not have to get this involved w/ prescriptions and not be blamed for not receiving all the voicemail that were left. If two were received, that should be enough. If a request for a phone call and status are requested, call back. I do not recommend this office bc of the faulty staff. I don't know about the doctor bc I only had one appointment. Was not able to get the prescription today bc the person at my doctor's office did not send it as urgent and marked it as standard even though she said it was sent as urgent. I was also informed that they have to request an exception. This could have all been started last week when I first called the office regarding this. For me to pay out of pocket, it will cost over $1000.00. This could have been avoided if someone called me back after all the messages I left and sent the prior authorization last week and/or as urgent today.

Been using Shawn for years. Experienced, knowledgeable, friendly, and priced right. Moved out of…read morestate, and still come back whenever I need glasses. Won't use anyone else.

I've been a customer here since 2003, so this review is long overdue…read more I stopped by yesterday 8/1/2023. One of the tiny screws on the side of my glasses came loose and fell out, and Miguel fixed it right away. I purchased these frames here back in 2020, every time I have been here for new glasses they have a great selection of frames, and everyone here has always been very nice, kind, and professional. The true definition of a five-star experience.

Rosen was supposed to add prisms to my glasses - now 4 months later they are claiming they lost it…read moreand I'm out of luck... Dr Weisberg is my doctor. I am mute and can't talk verbally so it's impossible to communicate with them. I'm now completely with out glasses for months and they won't do anything to help.

8 months later, and I am going to need new glasses. Because although i got anti scratch lenses,…read morethey are scratched up so horribly that whenever I look through them they are so blurry. I can't even see with these glasses anymore. I called rosin eyecare to ask if they had warranty for these since I bought them under a year ago, or if there was warranty through the lab, but all they told me was "just because it's anti-scratch doesn't mean it's scratch proof." But I don't like how they said that because I had glasses all my life and I never had this happen before to lenses. I only clean them with microfiber cloths too. They are very bad quality. I won't be coming here ever again and I recommend you go elsewhere for your eye care.

Everyone was wonderful. From Mary at the front desk, Alec and Dr. Tran doing the eye exam and Dena…read moreordering my contacts and checking out, the entire process was thorough and seamless.

Someone did contact me and told me that Dr.Eiden had retired about a year ago! Thank goodness,…read more Dr. Allen is no longer there either. "Angie" also asked me to change my rating, but I can't. The lab is the worse, too. Besides breaking every one my old pairs, this lab would take forever (weeks and sometimes months) to send my glasses back to me. My current optical departments sends them back in two weeks!