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Kathy's Hair Studio

4.4 (7 reviews)
Closed • Closed

Services - Kathy's Hair Studio

Haircut

Hair styling

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2 years ago

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6 years ago

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Union Salon Covina - @cutsandcolorbyerica

Union Salon Covina

4.8(259 reviews)
5.2 km
•$$

I messaged Tatiana for hair advice and she definitely delivered! She perfectly replicated the vibe…read moreI was wanting from my reference pictures and was extremely kind from start to finish. She took extreme care in providing the best quality and gave solid recommendations for all my needs. 10/10 - I'll definitely be coming back!

I am extremely disappointed with my experience and feel the need to share this because this was not…read morethe result or experience I expected after spending $300+. I originally came in with blonde hair because I wanted to return to my natural color. I was very clear that my goal was a complete color change to a much darker brown/black. I did not come in asking for a temporary gloss, yet I was charged $300+ for what I now understand was essentially a gloss treatment. Within only two and a half weeks, the color had significantly faded and the blonde underneath began becoming visible again. I was then told to return once the color faded -- but realistically, I am now expected to spend another $300+ every few weeks to maintain a color I originally came in expecting to be changed? That is extremely frustrating and, in my opinion, unacceptable. The reason I went to professional stylists in the first place was because I do not trust box dye. I have specifically been warned by stylists about the risks of using it, so I trusted the professionals to recommend and perform the appropriate service to actually accomplish my goal. What concerns me most is that I was never made to feel that a gloss was simply a temporary option that would require repeated $300+ appointments to maintain. Had I been clearly told that the service I was receiving was temporary and that the color would likely fade within a few weeks, I could have made an informed decision about whether that was worth the cost. I trusted the stylist to understand my goal and recommend the appropriate solution -- not to leave me feeling like I have to continually spend hundreds of dollars just to maintain the result I originally requested. Clients trust professionals with their hair, their money, and their confidence. That trust comes with an expectation of transparency about what service is actually being performed, how long the results are expected to last, and what ongoing costs may be involved. I am extremely disappointed with how this was handled and would like the business to take responsibility for explaining why the service I received did not align with the result I specifically came in requesting.

Photos
Union Salon Covina - New hair... whose this?

New hair... whose this?

Union Salon Covina - COLOR !!!

COLOR !!!

Union Salon Covina

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Kathy's Hair Studio - blowoutservices - Updated October 2026

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