Firstly, the waitstaff was great. The food, not so much. We drove all day from East of Edmonton and thought we'd treat ourselves to a nice dinner out. For reference we ordered the Royal Burger and 3 steak sandwiches (which were on special). The restaurant was busy and the waitstaff were run off their feet. This review does not reflect poorly on them. After an hour and a half the food finally came. The burger was edible (or our son was just so hungry he'd eat anything) but all 3 of the steak sandwiches were terrible. One, along with the fries was ice cold-no warmth to it at all-like didn't even make it under the heat lamps. The other two were barely room temperature. Our server did get the manager to come to speak with us (another 15-20 minutes) but to be honest, at that point we were wishing we would have just ordered a pizza or something. He offered to remake my husbands sandwich and offered my son a free burger from the kids menu (a kids burger is not the same as a steak sandwich), no mention at all about my meal, but who knows how long that would have taken. Maybe this place would be good if it wasn't busy but today certainly wasn't a good day. I would have given 5 stars for the servers, would have been only one if it was based on just the food. read more