It's too expensive and they lie to you about the extra fees . They make you sign a contract and…read morethen up the price

You all should be aware of any order you have before going to the store just for equipment pick up…read more Tonight 8/26, I went to the store only to pick up the internet modem to my existing internet order I signed up 3 days ago. have order #, account number, security pin delivered to my email. The store person called Syet lied about my order status told me it was canceled, inactive, shaking his head making weird statement like Yeah I don't know why it was canceled itself etc.. Offered me to sign up the same offer I already had, 5 mins modem pick up resulted in 30 mins standing and waiting, plus another 30mins holding for any available rep. I was there for 1 hour, again for a modem pick up. That's not the worst, I didn't get any new order confirmation via email because he spelled my email address incorrectly and would not print any new order confirmation for me. Enough of suspicion, Called in Spectrum phone center to be notified that my name was also incorrect. While wanting to find out more why my self online order was showing canceled at the store only to realize it was INTENTIONALLY canceled by Syet for him to just make an extra sales business. Meanwhile that order cancelation confirmation came in to my email just when I got home and confirmed timing by the cell center supervisor. How could someone not able to locate my order was able to cancel my active order???? Spectrum is not a bad campany indeed the deal offered for me to return as customer was great. The store rep's misconduct was totally unacceptable, caused me a lot of inconvenience, made a fool out of me. This dishonesty behavior should be fired by Spectrum. I visited SI mall location before never had this trouble. This new location manager needs more work on managing employees. Complaint is going to them. you just got to watch out for what is being told and checked thoroughly, they might do anything just to make sales

It's dumb that they don't divide up what customers come in for what. There's no reason I should…read morewait 20 minutes because someone is opening up a phone or something elsel. Meanwhile I'm just here to DROP SOMETHING OFF. Like why can't I just drop off my item and go. I also think they need workers that are more knowledgeable because it shouldn't take 20 minutes to explain to a customer why they should choose spectrum like what the hell is this. Also since when do so many people come inside to pay their bill?? I assumed everyone paid it online, would save some time if people realized we are in 2025 and coming into a store to pay your bill is stupid and makes no difference than it being taken out of a bank account because from what I see everyone still pays with their card anyway. Edit : I'm still here 30 min later and i'm realizing the workers are sitting here conversating with the customers rather than doing what the customer came in for and moving onto the next guest. Like everyone knows older people love to talk so if they're over talking , proceed to do WHAT THEY CAME IN FOR !! NOT CONVERSE ABOUT PERSONAL LIFE

In today's fast-paced environment, encountering just 1 or 2 bars on your mobile device, indicating…read morepoor service, is simply unacceptable. With countless mobile service providers clamoring for attention, it's imperative to recognize the dominant players in the cellular market: Verizon, AT&T, and T-Mobile. Verizon leads the pack with the fastest speed and best coverage, followed by AT&T with decent speed and coverage. T-Mobile, unfortunately, falls short in comparison. My situation led me to ditch AT&T, where I was shelling out over $200 for 3 lines of service, in favor of Spectrum's unbeatable deal. For the first year, I would only pay $50 for three lines with taxes included. Spectrum, powered by Verizon, offers top-notch service. After the first year, the price remains fixed at $90, but there's a catch - you must have existing internet service with Spectrum to qualify for the offer. My journey began at the Spectrum store at the Staten Island Mall (Target), where I encountered friendly and helpful staff. iPad-carrying Mike, logged me in and briefly inquired as to my visit. Shortly thereafter, Justin patiently explained the promotion, even recommending that Spectrum pay off my current cellular provider's contract if I switched. The terms were crystal clear: Stick with Spectrum for a year and receive a Visa Debit card for the payout. After giving it some thought, I returned to the store and met with Devon, who (for the next 2 hours) very patiently explained everything and I think we sort of bonded over our mutual love of video games. Additionally, the manager called to inform me of a waived activation fee as a thank-you for choosing Spectrum. Over the next few days, service will activate and I can finally close my AT&T account and enter a whole new world of great price and awesome service.

Alex did an awesome job and was very careful with everything. If i have to mount another tv i will…read morebe using him again. Nice guy and very low maintenance and more importantly did a great job hiding the wires

From the owner: Hi, I'm Alex. TV mounting on drywall, brick, concrete, stone. I have great experience, please take…read moremy Best service. Thank you.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

A visit to the AT&T Store on Richmond Avenue was very satisfactory as I brought a friend there to…read moreswitch her mobile phone service to AT&T. She had a new phone that had to be activated and also requested that all of her data be transferred to the new phone. Customer Service Representative JD handled the whole affair with expertise, diligence and extreme patience as this customer had a great amount of data and she had many, many questions during the time it took to complete all of this. He is to be commended for his work. Thank You

The worst customer service…read more Brought an iPhone case. Rep told me she will email me the receipt instead of printing one. Wasn't planning on returning it. A week later came back in to return it but told them they never emailed me the receipt. Rep that sold it to me, was flabbergasted and said if she did the transaction there is no way I would not have gotten it. She tells me there is nothing she can do and I can only trade it in with another useless expensive case. I already told to a AT&T rep at another store as well as online and they both told me that they should be able to accommodate or if anything find the transaction if I had bank statements and the date and time of the transaction. She was getting offended that I told her this info and she was acting extremely unprofessional and needs a lesson on customer service. I don't believe any of them care about this yelp site but I will be escalating this further due to my dissatisfaction

Getting my older phone repaired could not have been easier. Gabriel was polite, friendly, and…read moreknowledgeable. He diagnosed my phone's problem, ordered a replacement part, guaranteed the repair, and fixed my phone within 24 hours. Saved me from buying a replacement phone. Amazing. Thank you, Gabriel! I highly recommend Precision Repair.

Great place to get your phone fixed. The quality is great and they don't disappoint. I had my…read morephones fixed here a couple of times already, and they'll be my go to shop every time I need a fix. Thank you again Gabby.

I highly recommended 360TechNYC. They went above and beyond when installing my new TV and home…read moretheater. The before and after pics speak for themselves

Besi was awesome!!! He installed our cameras here at the pizzeria and they're awesome! So easy to…read morework with and a great guy! Definitely recommend.

I struggled to fix my phone for a week and no one at Apple or other AT&T stores could figure it…read moreout. I walked into this location and Rimsha figured it out in 15 minutes- she was very helpful and pleasant. I had a great experience working with her.

From the owner: AT&T, serving over 81 million wireless customersread more

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

Spectrum doesn't not support veterans. My nephew was fired the week he was going on deployment to…read morethe Middle East and was told it was because of poor performance, though he never received any prior warnings verbally or in writing about his performance. Don't support spectrum.