The owner was very professional. Their prices were reasonable. Would go again. Quality work.read more

Have been here a few times, always a positive experience and the job is always done right. The…read moreservice is nice and accommodating, all requests handled professionally. Value was good and made me feel like I didn't get ripped off. Fixed iPhones, fixed Galaxy phones and an iPad a few times. Can't write good food reviews with broken tech!!! Only drawback was some items needed to be left overnight

I stay with Verizon as my carrier solely because of the EXCELLENT SERVICE I receive in this store…read more(Forest and Bement, Staten Island, NY). Rich, as the manager has always provided the answers I need when I come in with questions (frequently) and that is worth the bill. Recently my phone got hacked and had so many issues that I had to get a new phone. Sincere was delightful in easing me through the process and had so much patience to transfer the data from the old phone to the new. Anthony, is also knowledgeable and helped download my phone into my car and in the past has reviewed and updated my bills. These gentlemen are truely remarkable in helpfulness and thoughtfulnes. I highly recommend this small store for the awesome service and value they add. I cannot thank them enough for making me comfortable when they "iron out" my issues. Susan Gray

The best customer service and the friendliest staff. I would highly recommend this store! ask for…read moreRich

Kimi has been my primary source for phone repairs for several years. I've brought him multiple…read moresmartphones, both Apple and Android, for cracked screens, battery replacements, and other issues, and the experience has always been excellent. The work is high quality, the turnaround time is fast, and the pricing is fair. He is honest, dependable, and easy to recommend. His store is conveniently located on Canal Street, so while you're waiting for your phone repair, there are many spots to do shopping or have amazing Chinese meals nearby.

Kimi was very VERY nice, so nice that I almost feel bad writing this review... He took me right…read moreaway and replaced the broken glass on my older model ipad within the hour. Unfortunately, the iPad has never worked the same since. It goes dark automatically/randomly for a second and I have to wiggle it to get it to turn back on. I have brought it back to Kimi twice - the first time he fiddled with the settings, restarted it - I was hopeful, but the problem persisted. The second time, he replaced the glass again (free of charge) and now the problem is even worse - the screen has several air bubbles and is frequently unresponsive & still turns off randomly, usually when I am working with a client and need to show images. It is also a lot darker than it should be (even at the highest brightness setting). JUST BE AWARE: that it might ruin your ipad/iphone irreperably. At your own risk.

I went in this morning to get a new glass cover for my iPad. The gentleman I spoke with was very…read morenice. He told me that if I left it, it would take three hours and it would cost no more than $75.00. He was true to his word. I called about three and a half hours later and it was ready to go. He did a beautiful job for a very reasonable price. Thank you!

Took phone to get charging unit repaired. After I got it back the receiver was malfunctioning -…read morepeople can't hear me at all. They denied responsibility, charged me to repair that. And it still doesn't work. Two thumbs down.

Excellent team,They make such a quality job and they are so good with costumers and make everything…read moreto make them happy.Good prices aswell

I don't recommend this place. After attempting to change my charging port myself, my screen would…read moreno longer turn on. I took it to this place because it was across from the Apple store. I asked how much it would cost to repair, because I wanted to compare their price with the one I was given at Lenny's Repair Shop up the block. I was told by the clerk that I could leave my phone, come back in about a half hour so they could take a look at it, and they would tell me what was wrong with it and give me an estimate. When I came back, the tech told me my phone was fixed and my bill was $100. When I complained that I didn't agree to have the work done, all I asked for was an estimate, the tech responded "What's the matter, you don't have $100?" I explained that besides the rudeness of the question, that was not the point, but ended up paying just to get out of there. Within two weeks my phone was ghost touching (i.e. opening apps, generally doing things I wasn't asking it to do). I wasn't able to get back to the store for another couple weeks, and when I did, I was a few days past the 30 day warranty so they refused to look at it. Unpleasant experience all around. Stay clear of this place.

Laptop stopped charging. Popped in randomly. They ran diagnostics for free and fixed the issue…read morefaster then its taking me to write this review.

Has always been able to fix my items in near term , fair prices, and provides options , always…read moregreat service

Thank you Stefano & Simon!! I came in with an early 2011 Macbook Pro that just would not go past…read morethe login screen. It would load and stop at the grey screen without continuing. It kept shutting down. No amount of at home troubleshooting was working for me. Optech Solutions is in my neighborhood. I had never been inside previously but noticed the sign that said they fix phones, computers, etc. I was greeted by Stefano & Simon a father and son team. They were friendly, attentive and very knowledgable about my MacBook. I left it with them with crossed fingers knowing that it was an older model. I received a call from Stefano later that evening and learn that my motherboard was partially fried from overheating (I noticed my Macbook would get super hot while I was using it but didn't think anything of this). Stefano said that he would do his absolute best in replace the motherboard but there would be no guarantee of it functioning because of how delicate the process is. I kept my fingers crossed and wiped away tears! I dropped my MacBook Pro off on Sunday and the next day on Monday I had gotten a text from Stefano that said he was successful!!!!! He was able to not only replace my motherboard but upgrade the hard drive from HDD to SSD which would greatly improve the performance. You have no idea how happy this made me!!! The cost was completely reasonable!! All in all my visit to Optech Solutions was a fantastic one and I would highly recommend this business to family and friends. I always prefer supporting a local brick and mortar shop vs. a huge store like Best Buy. I will absolutely be visiting them again for any of my electronic needs. Thank you Stefano & Simon you both are life savers!!!!

The service was excellent, my desktop was repaired and ready on time. Also Optech was honest with…read moretheir pricing for the repairs

I have been having issues with my Dell laptop. Finally it was said that I needed to have my battery…read morechanged. After going to Best Buy twice, I looked up laptop battery replacement shops. Cyber on U was the first store. Max was in constant communication. The change out was done in under 5 minutes. Max even showed me that I have space to add a hard drive. The price was also good. I am considering to go back for a cracked iPad. However, I know I have a place for my clumsy self if anymore of my electronics need some TLC.

I never heard of this place until my husband bought a groupon for $75 to fix my ipad mini…read more First off, that's the original cost so that's not a savings at all. My ipad mini dropped by accident and the screen was cracked. It was still working fine except the glass was broken and you could easily get cut. Again, everything was working like normal and the screen was just cracked..that's all. The ipad was brought in for repair on a dead battery because I forgot to charge it. I get a call from the guy here who said the ipad was charged up and the crack actually caused a black spot on the screen. If I wanted this fixed it's an extra $75. I told him I played with the ipad numerous times after it fell and there was no black spot. He stayed quiet. He probably thought I never saw the screen after it fell...not the case. I told him no, dont fix it and I'll see what he's talking about when I pick it up. Went the next day to pick up and saw the round black spot. I told him this was not there when it fell. Again, he said nothing. I told him how did the black spot appear and he said from the drop. Um, no thats not the case and I told him this wasn't there. Again, he said nothing. Once I got home my husband was very upset and called the location. He spoke to the guy and told him this was a crappy job he did and asked how the spot appeared. He actually told my husband the spot got worse after he opened the ipad to fix it. Clearly the spot appeared after you attempted to fix the glass. Why should we pay to fix your mistake????!!!! He never offered to fix his mess. What kind of customer service do you provide? None apparently. We actually thought bringing my device here was a mistake and we shouldve went to kings plaza mall and had the kiosk people fix it or even my neighborhood guy who does good work with apple products. Now, I have to pay double to fix his mistake. I will not leave this here, I'll be looking to file a complaint with this so called company. I will post a picture of the spot he caused on my ipad.

Best service and prices. My screen broke 1 day before the lockdown and panic set in. After calling…read moredozens of places this was the ONLY place they would do it within a few hours. The manager had to take the train all the way to queens to pickup the parts needed for my phone. Trust this place to always deliver and fast !!! Amazing service and I'm a customer for life !! Thanks for eveything!!!!!

From the owner: Unlocked Smart phones and Devices For Sale, Fast Repair Services with same day delivery, Customer…read moreCustomization,Electronic device accessories, Prepaid cards, Luggage storage, Live view of the phone repair for the customer Pay bills

I have to take a minute to tell you all, this is the place to go to fix any of your electronics…read more Daniela is not only very knowledgeable, shes honest and communicative about when your repair will be ready. I highly recommend this place. Shout out again to Daniela. Thanks again.

I went in today to see about two Nintendo switches being repaired store says it opened up at 10:30…read moreshowed up at 11 saw a sign on the door that said be back in 15 minutes proceeded to wait half an hour till finally someone wandered out the back when I walked into the store it reeked of marijuana. After talking to the person there and explaining what was wrong with the switches, he proceeded to say one he will have a diagnose, which I have no problem with but the second one he stated the battery was swollen and would need to be replaced the second switch was purchased less than 3 months ago,