Have to be open to make the sale.... Went there twice. Both times the hand written sign said it was…read moreopen. I really wanted to do business with this store.... Went up the street and placed my order. The store was open when it said it would be.

Great pre-sale customer service (friendly and professional person came to measure room and store…read morewas well stocked with options) but price quote was almost double the second quote I received for comparable quality carpet and installation service.

I was originally very impressed with FCI when I had the initial consultation. We had received…read moreseveral quotes and were impressed with Matt and his knowledge and guarantees. I made it clear how important it was to have the floors completed the week we had planned and was told they would be even with hidden issues. Was also told the quote is what it is and no hidden fees will arise at the end of the project. Only one person came for the entire project because his co worker quit before the start of my floors. Chris was fantastic but the subfloor under my tile was an issue and had to be ripped up along with the tile which I understand was an unexpected issue. I had to pay extra for more subfloor. I know it was out of their hands but I did not plan for that extra cost out of pocket. The project was not finished when I was told it would be because only on one of the days, they sent an extra pair of hands to help, which that helper scraped my wall so I had to sand and repaint that spot. Even after it was finished, the thresholds had to be replaced because the nails were coming up through them. This took and extra couple weeks to be completed . I will say Craig followed up to make sure it was done correctly and when all is said and done, Chris did an amazing job on the floors. I wish the communication from Matt to myself and the crew was better and I understand people are busy but a quick text is all I required to stay in the loop. Again, I gave 4 starts because the floors look amazing.

Great company. Installers were the best and the floor and carpeting…read morewas done with skill and looks great. Would highly recommend the company and especially the installers. Thanks

Anthony offers incredible service and the best carpet cleaning on the island. We have our carpets…read morecleaned 2x per year, and each time he comes through with incredible service, kindness and a reasonable price. He's old school and has done a lot for island and its residents.

From the owner: Area rugs, Wall to Wall carpets, Tile and Stone Floor cleaningread more

They showed up at our house in Falmouth smelling of booze. We did not say anything because they…read morecould just be smelly from the night before. They had two seams on the rug that you could see a mile away. At the seams the carpet pile is running in opposite directions. What horrible, un-trustworthy workmanship.

From the owner: We are the Vineyard's most exclusive and sought after flooring company. Parker Carpet tailors to…read moreeach individual and there fabrication needs. We are all about the art in carpet. A huge plus is we are local fast and affordable.

The absolute best carpet cleaner EVER !! Thorough, timely, responsive and affordable !! Thank you…read moresoooo much Bob !

From the owner: BK's Carpet Cleaning in Vineyard Haven, MA serves Residential and Commercial customers. We have…read morebeen proudly serving all of Martha's Vineyard since 1990. My wife Sandra and I worked together for several years before we had our first child. I now work alone but still get the job done quickly and thoroughly. We clean carpets, upholstery, tile and grout and also area rugs year round. If you are a returning customer I would like to thank you for your loyalty and patronage. If you would like to use BK's Carpet cleaning, we look forward to providing you with excellent service.

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.

Carpets of Cape Cod goes over and beyond to help their customers find the perfect rug. They have…read moreone of the best selections of carpets on the Cape. Jeanne is very knowledgable and provided amazing customer service. The installers were professional and took the time to place the rugs exactly how I wanted them. I am so happy to find a local business that cares about the customer experience and strives to exceed all expectations.

Purchased a stair runner from them two years ago. Great customer service and they work in your…read morebudget. Sadly someone dropped bleach on it. Within 48 hours I had a new runner installed. The owner gave me a great deal and got the installers right out. The installer was professional and nice. We had a great conversation. I'll go back to them for sure. They treat you like family.

Can not stress enough how talented this team is. We were lucky enough to be able to get Bostonian…read moreFloor Company on board and let me tell you , they did not disappoint. From their professionalism to being detailed oriented I would give them a 10 star but this app only allows 5.

I had called several floor sanders who either didn't call back or told me to wait four months --…read moreand one that came, gave an estimate, said he could do the floor in two weeks, then disappeared (hope he's ok). I was getting desperate. . Someone in my building, a contractor, recommended this company. John asked for a video of the space to save time, instantly provided a very fair estimate, and said they could do it in a week. What!? So of course I said yes... then immediately got scared. My concerns were somewhat put to rest when I saw all these great reviews - but there were so many that I was skeptical that they could really be that good. I can now tell you YES they are THAT good! They did an outstanding job - we have sanded and refinished floors ourselves so we know all the expected glitches - which there were NONE- and the level of skill these guys have to have to do such a quality job. John and Sang (who did the work) also communicated beautifully- even texting to let me know when they were 5 minutes away. They left the space perfectly clean with no debris whatsoever. I feel incredibly fortunate to have found this company because no other floor company came close to their responsiveness and professionalism. And the superior work speaks for itself. Do not look any further, folks!

We had some problems on the first go-around, but Stanley Steemer reached out to me and came by…read morepromptly to fix things. The rug has some slight unfixable issues, but those aside, it looks great now. I appreciate their commitment to customer satisfaction.

Recently I had two carpets cleaned by Juan from Stanley Steemer…read moreHe was friendly and efficient and did a great job. This is Marilyn from Wareham. I would have Stanley Steemer again and ask for Juan.