if i could give half a star, i would. my shuttle service was canceled by this company the day before my flight home. they claimed they were overbooked. totally unacceptable!!!! this company is subcontracted by super shuttle. this is the second trip where super shuttle canceled our transportation. the last time it was canceled within an hour of our pickup to the airport. don't use super shuttle as they are outsourcing their contracts to inferior companies. look at previous reviews by other clients. faulty equipment, poor drivers. read more

The service was great. Check-in after airport baggage claim was easy. The driver was standing by. The driver was super friendly and knowledgable. The ride to the hotel was great. read more

We used Karmel through booking service on Expedia. Both the airport and hotel pickups went smoothly. The drivers called me before the pickup time, so I didn't have to make a call to dispatch and coordinate anything. The vehicles were clean and comfortable, and the driver loaded/unload our bags. Karmel made transportation stress free, I would definitely recommend this company. read more

What a nightmare! Organized a trip from LAX to the Grand Californian hotel. We were promised a "private car", only to see an unmarked van pull up to our waiting spot with four other people already inside. We loaded our luggage and proceeded on one of the most dangerous rides I've ever been on before, and I've ridden plenty of taxis in NYC. Our driver reached speeds of 85 MPH, usually by honking his horn repeatedly to make sure other cars avoided him, and zigzagging between the car pool lane and the next lane over. When traffic slowed him down, he went to his mounted phone and scrolled through songs to play inside the van. Now he wasn't stopped by going around 40 MPH while scrolling through his phone. The songs he selected were blared through the speakers as well. With taxes, this nightmare ride cost me 135.00. When I called Karmel to complain, the agent apologized and gave us a "generous" discount of 5.00 off the cost, and then asked if we wanted to book a return trip. Never again! BTW, we Ubered back to the airport for 50.00, a private car, and tipped our wonderful driver 20.00 for such a safe, pleasant ride. read more

DO NOT USE KARMEL SHUTTLE! We used them for transport between LAX and the Crowne Plaza in San Pedro and had a terrible, frightening experience. My mom booked the shuttle through Hotwire and received a voucher (did not include tip) for the driver's payment. After arriving at LAX, we called the dispatch to ask for our pickup. He told us to wait outside baggage claim and the driver would come around. We waited and finally the driver arrived. I went out into the loop and waved. He saw me and still pulled past us and drove away. We called the dispatch again, and he said the driver would be back. 20 minutes later, the driver returned. This time he passed us again, pulling up into the area where the super shuttles were parked. He did not stop the car; instead he kept pulling the car forward, making me chase after him with all our luggage trying to catch up. My mom was lagging behind with our carry-ons, but I caught up to him and said that I was going to walk back and help my mother. He told me he could not wait and he was leaving now. Finally we caught up with him and he was already in the car, ready to drive off. He came over and was so anxious to close the door, he slammed the door on my mom's hip as she was getting in. When he couldn't close the door, he left the door open and got back in the car and started to drive away. She had to close the door as the car started moving. The entire way to the hotel, he drove like maniac, huffing and puffing and muttering the F word under his breath. As we approached San Pedro, he then informed us that our prepaid voucher did not include a tip and he needed one. We asked him if he thought he deserved a tip after how he treated us. He ignored the question and repeated about the tip. We informed him that a tip was for good service, not for making us chase after the limo, and slamming the door on my mom's hip. He complained that we weren't listening, then cursed some more. After arriving at the Crowne Plaza, our driver let me out of the front seat, but locked my mom in the back seat and kept demanding the tip. After my mom repeatedly demanded he let her out, he finally did. Meanwhile, the bellmen at the hotel are trying to get the luggage out of the trunk. The driver got out of the car screamed at them not to touch the luggage and that we didn't pay and we're thieves. We showed the bellmen our pre-paid voucher receipt and told them how the driver was trying to trap us. He then threatened the bellmen with bodily harm for taking the luggage away (clearly he was going to hold it as ransom for his tip) and told them he'll "be back to get them". Even the bellmen were scared at this point, but finally the bell captain came out and told the driver never to come back and he finally left. I managed to nab a photo of the driver, his license plate, and his driver tag number, which we gave to the bellmen. The bell captain called the police to file a report as the others helped us. After we checked in, my mom called the dispatch to complain about what happened and how he treated us, and all he could say was "you should have tipped him, the tip isn't included in the voucher." She asked if he would tip if he were treated that way, and the dispatch said that he's known the driver for 9 years and he would never do any of that. Well, if we were exaggerating, then the hotel must have been too when they filed their police report against the driver. It was just a downright scary experience and Karmel just brushed it off like it was nothing. I have included a photo of our driver and his car with this review so hopefully others can avoid this nutcase in the future. This man is crazy and dangerous! TL;DR: Karmel has angry, violent drivers who could be dangerous, both with their driving and mental instability. To top it off - they have terrible, uncaring customer service. Do not use this service if you value your life! read more

Do NOT use them! We were waiting at grand Californian and they showed up over 40 mins late for pick up. We got the run around from dispatch saying driver was in traffic and then driver had to drop off at Disneyland hotel etc. Driver picking us up stated he only got the assignment 5 mins before picking us up, not at our assigned pick up time! Dispatch stated driver was in valet line and to go walk to him with all our luggage instead of driver coming to us in the rideshare pick up line. And on top of this, we saw 2 other Karmel vans doing pick up while we were waiting. Never using again or recommending to anyone. Horrible customer service and communication! read more

Times change and it looks like this shuttle service has... in a bad way... We were picked up on time...it was a small passenger van with only a 3/4 bench seat (3rd row taken out) Second party was a pair of European ladies who booked properly and needed to make it to LAX in time for their flight... The problem??? There was no way 4 full sized adults would be seated comfortably with the seating provided (1 up in the front passenger, 2 1/2 on the remaining 3/4 bench seat...while my party of two was prioritized...waiting for another van for the visiting ladies would have meant they would have missed their intercontinental flight...so..guess who got the 1/2 bench seat??? We all made the best of the situation...but enduring a 1+ hr ride to LAX (due to traffic) was painful...the hard edge of the 3/4 bench kept pressing into the middle of my back. No seat belt was available to me. It took me a few min to stretch my curved back and my back was in some pain for about a day...Called to speak to a manager after our flight arrived at our destination...left a vm...never received any calls or emails regarding the issue. Bottom line: - Inadequite seating in transport - customer service was a** read more

Our experience with these folks was terrible. We were picked up at LAX and the driver left two of our suitcases on the curb. We did not discover the problem until we got the the Catalina Express. Because we were taking the last boat of the day to Avalon, we had to get on the Express. The driver did not offer to get the bags for us but took off right away explaining we could call the airlines to have the bags delivered. Of course this was not true. When we attempted to reach customer service at Karmel, the system was down (and continued to be down for the rest of the evening). The managers at customer service gave us different guidance each time we called. And at no time did ANYONE offer to help resolve our problem. They did the opposite and implied I was lying and had failed to pick up our bags from the airline carousel. Given that this is a car service that goes to he airport intermittently, it would have been relatively inexpensive to offer to pick up our bags and work with us to get them to Avalon. And the good will it would have generated would be priceless. read more

I've used this company at least 10 times & the departure pickup is always on time & smooth. However the LAX ARRIVAL pickup is the reason for this review. Even though you must provide your flight details when making your reservation they are always late when picking you up. My flight arrived at 2:10pm and the driver didn't show up until 3:50pm. I realize LAX is busy but this is common service with Karmel. Sorry but you've lost our company business. read more

We were going to Anaheim for a gaming tournament and needed transportation from LAX to our hotel. After looking through multiple shuttle services we decided on Karmel based on the fact that they had the most decent-ish reviews. Still, we were a bit scared looking through all the negative ones since there were so many. We arrived in LAX and called for them to pick us up. The girl told my husband that a van would be at our location in 20 minutes. Sure enough 20 minutes later a Karmel van pulls up. The driver gets off, confirms the reservation name and off we go. Now the ride wasn't spectacularly smooth, but I can't blame the driver, it just seemed that aggressive driving is an LA thing and it was 5 pm so traffic was terrible. The driver was pleasant, spoke to us through the ride and had some nice music for when things got quiet. Another couple got dropped off first and then we headed off to Anaheim. All in all it took a little over an hour with the traffic, but the whole ride was great. The driver was nice, friendly, and genuinely a great person to talk to. For our trip back to LAX we had reserved with them again. They gave us a pickup time and the driver was on time once more. It was a different guy who again introduced himself and chatted with us and the other family we were sharing the van with. This time there was little traffic so we got to the airport in less than hour. The trip was again smooth and overall pleasant. I was terrified of this company based on the bad reviews, but I'm happy I gave them a chance. On my next trip here I'll be sure to call them again! read more

I just got through with my trip with Karmel Shuttle and I felt compelled to write a review. We arrived in LAX and had a good experience with our first shuttle. It arrived within 10 minutes of calling, the driver was friendly, we were the only people on board and we arrived at the Disneyland Hotel in a timely fashion. This 2nd shuttle, however, has certainly put a damper on our experience with Karmel Shuttle. The suggested time that we were given for pickup was 10:45am for our 1:40pm flight. We arrived outside the hotel a little early, and a shuttle was already there, but it took the driver close to 15 minutes to figure out if we were the passengers that he was supposed to pick up. He went and sat in his van for a few minutes and looked over paperwork(I had given him our last name). He then slowly walked back out to us(everything he did was slow), and had to ask my name twice again even though I had our email confirmation out right in front of him. We finally got on the road but had to make a stop at The Grand Californian Hotel. We arrived at the hotel around 10:50 but were told that the next pickup wasn't until 11:20. That's close to a 30 minute wait, sitting in the hot shuttle. It's one thing to have a few pick-ups back-to-back, but a 30 minute wait in between is unacceptable. The family arrived who were joining us but there was some confusion about how many people there were and the family was expecting a carseat. So we sat around even longer while they were deliberating on what to do. There was no carseat, so the driver allowed the mom to hold the baby on her lap, which is completely dangerous and should not have been allowed. He drove incredibly slow but still managed to not be able to stay evenly in the lanes, so we drifted right and left the whole time. When we arrived at the airport, he made ME heave our suitcases out from the bottom of the huge pile. Needless to say, he didn't receive a tip for that. We thankfully made it with time to get through security and to our gate, but the frustration and anxiety of this shuttle trip definitely put a damper on our experience with Karmel. While we had absolutely nothing to complain about with our first shuttle, our trip to the airport would cause me to seriously reconsider booking with Karmel Shuttle again. read more

The negative reviews on google speaks volume and I must agree DO NOT USE this company. We emailed a complaint and they did not take responsibility for their horrible service. My family and I disembarked the cruise ship in LA on October 12th.We were told we arrived earlier than expected and to wait awhile as the shuttle will be on its way. We stood in the middle isle as directed. We waited for awhile and did not see our ride so we called the company. Called three times to inquired about the status of our ride and kept getting the same response to look for a black GMC suburban SUV and if we were standing in the right location. We asked couple black GMC suburban SUV that arrived to see if it was our driver and it was not our ride We called the forth time and was told the driver circled around and did not find out. We were standing in the exact same spot since we disembarked and did not want to leave our spot in case driver missed us so we were all standing in the same spot under the sun with a BABY who is getting impatient (hungry and sleepy). 1. No sticker or paper with assigned number on the vehicle 2. No license plate number given to us and no name of driver we should be looking out fo 3. If driver is not going to call out names, perhaps a sheet of paper with our last name in front of windshield window or side windows 4. Company has our telephone number, they could have called to see (Uber and LYFT calls) 5. No one called our last name as so many people were waiting in the same area (saw other people also running up to a kamel shuttle vehicle to ask if it's their ride) 6. We could have took LYFT or Uber and would have got to our hotel already and less expensive. If we had a flight, we would have missed our flight (luckily we booked to stay a night). 7. Overall, unacceptable service and our experience was not pleasant. read more

This is my 1st time using this shuttle. It was a package deal with our vacation. Making the reservation and confirming it was very easy and convenient. When we arrived at LAX the representative who answered our call was kind and courteous when directing us on where to wait for the driver. I had been up for 24 hours at the time so I called Karmel a few times to make sure I was clear on where to wait and how long it was going to be. I was told about 15 to 20 minutes. Almost an hour later, the driver arrived. He was gruff and barely said anything to any passengers. No apologies for the long wait or welcome to CA, nothing. I have no idea what his name is because he didn't even greet us or say anything. The driver didn't help anyone into the van. We just helped him load our luggage into the back of the shuttle. There were 3 different parties waiting to board the van. About 8 passengers total, were on this particular shuttle. An elderly couple was apart of this particular ride. The driver didn't even attempt to assist them in or out of the vehicle. The elderly couple was the first ones to be dropped off at their hotel. The elderly man hit his face really hard on the van's door, as he was exiting the van. All of the passengers gasped loudly when it happened. We were all fatigued at the time and seat belted in. I was even paying attention to the fact that the driver was not helping them off the van. I only realized it when the elderly man hit his face on the door as he tripped out of the van. The passengers felt terrible for not assisting the man as he got off. I was not near the man so I couldn't catch him as he fell. The driver didn't say or do anything. He was in the rear of the vehicle unloading their luggage. I was completely flabbergasted! The driver drove like a race car driver. He sped over bumps and potholes in the road. You had to hold on for dear life as he made quick, abrupt turns like he was the only person in the vehicle. Again, he didn't say anything during his atrocious driving. No, "Sorry", for hitting that bump like my life depended on it! No, "Hold on", while I whip this turn. No, "Oops, my bad" for flying us around while he navigated his route. Again, none of us said anything to him. I think we were all so surprised at the way he was driving and we have no idea where we are going, since we are tourist. I was afraid I would not make it to my hotel if I complained. The whole time, I was planning my Yelp review in my head. My 11 year old daughter and I were the last to be dropped off. I was so relieved to be getting off that shuttle in one piece. I held onto my child that entire ride. I even turned on goggle maps during the ride to make sure we were headed in the right direction. I think that driver should be fired! He put himself and his passengers at risk with his reckless driving behavior. But again, I don't know his name and I didn't want to ask. I just wanted to get to my hotel with my child, in one I am updating my review to add 2 stars. Like I previously mentioned, this shuttle was a package deal with my travel plans. The driver was prompt on picking us up at our hotel. We were not ready. Oops . He waited about 15 minutes for us to come to the shuttle. He was a nice man. I felt horrible when I got into the shuttle and I saw it had several other passengers. I apologized but no one said a word. (Side note: Why are mainland people so antisocial & rude? ). The driver had to drive a bit faster to get the other passengers to their flights on time. I appreciated his efforts but I feel bad for the inconvenience we caused. I don't remember his name but he was an African American, older gentleman. He made up the bad experience I had with this shuttle service. I wish they had more drivers like him. read more

DO NOT EVER USE THIS COMPANY FOR A TRAVEL SHUTTLE Absolutely terrible company both times I've had to deal with them! The first time the driver drove so dangerously he made everyone sick and then threatened us on arrival to get a big tip. Time 2 (today) we had a scheduled pickup at midnight and they didn't turn up. We called up using the hotel front desk and we were told they arrived the day before but hadn't left us any messages with the hotel. Asking for the manager he was abusive and cruel over the phone having my girlfriend in tears and refused to send out another car unless we paid in full again, so instead we took a US$100 taxi so we could make our flight. I had to download Yelp and pay to use data on roaming to write this review, that's how angry I am and how badly I still want my refund! read more

DO NOT BOOK!!! We booked a ride to and from LAX several weeks before our trip... less than 24 hours before we were set to be picked up they sent a text message that they couldn't provide a ride and canceled. They left me and my family scrambling. DO NOT BOOK!! read more

This company is a perfect definition of the old adage, "You get what you pay for!" The pick up to the airport went quite smoothly but the return was less than perfect. Following the directions, I picked up my luggage, proceeded to the taxi and shuttle area of the airport and called with my confirmation number. They could not find the confirmation number and wanted my name. I was put on hold for what seemed like forever. Then I was given the directions to get my luggage and call, what I had already explained to the dispatcher I had completed. To make a very long story short, I arrived home approximately two hours after I landed. I live twenty minutes from the airport. On the trip to my house I had the opportunity to listen to the driver complain about the dispatcher. Suz read more

So I was driving on the 5 south to the 55 west and one of these van drivers trys to cut me off cause she was in to big of a hurry to wait in line like the rest of us. Then when I did not let her in see flips me the bird. Then when she passes me she flips me the bird again. So I call customer service to let them know about their driver and the customer service rep could give two shits about it. If you value your life find a better company to transport you to the airport. read more

Going on a long due vacation, took Uber to the airport. Fun, professional driver... great experience. Short flight, pleasant friendly.... good experience. So far, enjoying myself and starting to relax into my vacation. Flight was 13 minutes early so we wait for our shuttle. And wait, and wait. Finally we call the toll free number. Ok, your shuttle driver will be there in 10 - 15 minutes. WHAT? We've already been waiting for 30. When the driver shows up, no greeting, no smile, no eye contact. Finally after the luggage is stored, he yells 2 hotels that we aren't familiar with. My partner tell him where we are staying and he grunts and opens the door for us to get in. And then we wait some more. Another 15 minutes. And no discussion from the driver as to why we are waiting, how long we will be waiting.... nothing. Don't use this service! It isn't worth the $$. Next time, I'll use anyone other than this shuttle service. read more

Had a great ride home from LAX last night. My driver, I believe he said Jaqueez ( forgive the spelling, I didn't think to ask). He was pleasant and we chatted easily most of the ride home. There was an accident that had just occurred and had traffic backed up for miles. He very skillfully and politely got us safely around it. I'd recommend Karmel to anyone. Thanks for a great ride home. I'll be calling again next time I fly out. read more

I booked a shuttle via a 3rd party from Irvine to LAX. I can't speak to the prices Karmel charges but I got a decent rate, under $30, using a 3rd party booker. The van arrived on time and was empty except for me and one other passenger also heading to LAX. The van was a typical utility passenger van. Light on comfort (very loud and suspension is all over the place) and used until they run it into the ground. The ride itself was non eventful. The driver got me to LAX in about 45 min on a Saturday. Driver was extremely rude and aggressive in demanding a tip - he made sure to block the luggage storage as he was doing this. Next time I'll just uber it for twice the price and my own car. read more

This shuttle service is awesome. Its one of the few shuttles that can drop off inside LAX. On time, Patient and helpful when loading and super clean van. Will continue to use this service. read more

I have recently taken a trip to Catalina Island, shuttle and ferry, with this company. The customer service was really bad. They got my email wrong and never emailed me a confirmation. I sent them an email (from my correct one) asking for it and instead of just emailing it, someone called Kim told me to call them again. When I replied that I just needed the confirmation back, they simply ignored my message. When I got to the ferry, they did not have me on record, so I had to call them and ask them to fax the ferry ticket counter my data. I still didn't have the receipt though, so I called after the trip and asked Kim again to email it to me. Half an hour later, I hadn't gotten it. I called back, and she replied in an annoyed tone that she would email me that same day. The day after, however, I still didn't have it. I emailed her, and no reply again. I called again, and this time someone else finally answered and sent me the receipt. It only took five calls and four emails. :-) The shuttle and ferry trip themselves were fine, although they never quite told me exactly where to catch the shuttle. They tell you to call them when you land. Once I did that, they just said "just go outside baggage claim and wait". I was waiting for a long time at a shuttle stop. After a while I figured out that a van that sometimes drove by and didn't stop was actually the one picking me up. Apparently I was supposed to flag it for it to stop, even though I was at the shuttle stop outside baggage claim and they knew I was there. read more

Had an amazing trip... until our shuttle back to the airport...Karmel Shuttle over booked our driver and he was just about an hour late! Thank goodness I book a little early to our flight but basically an hour late for an airport pickup was ridiculous. Joe the dispatch guy is not a very pleasant person to deal with. He is lucky to have the amazing drivers he does have. Karmel shuttle needs to get it together. read more

Booked a large Van for 8, plus luggage, through Supper Shuttle for a pick up at LAX this past Saturday. They passed the booking to Karmel Shuttle. Called Karmel Shuttle the day before to give them a change of contact person and contact phone number. Upon landing Karmel contacted the original contact; not the change! To make matters worse, they then sent a Suburban; not large enough for the party. Also, it had broken seats and the driver only stood there, not helping, when the people were trying to load the luggage in. Had to call Super Shuttle to get it straightened out and send the ordered, and paid for, Van. Lost 1 1/2 hours in this mess! Complaint email to Karmel was rejected by their system. Save your money! Terrible service!! Would never book them or Super Shuttle at LAX again!! read more

This was the first time I used them. In the past, I've used Prime Shuttle and Super Shuttle but were disappointed with both (I won't use Super Shuttle ever again as they posted an extra $8 as tip on my c/c a WEEK after my trip!...even though I already cash-tipped the driver). However, Karmel was refreshingly easy and on-time. The driver was very friendly and it's probably the first time I chatted it up with a shuttle driver. He only made one other pick-up...so, it wasn't bad. I would definitely use them again. BTW...the shuttle was only like 5 mins late...which is not bad for these types of services. If you're tired of the other crappy shuttle services...try this one. read more

Our pick up time was 4:00am and the driver was in front of our house by 3:50am. The driver, I believe her name was Angelica was very friendly and made small talk. She was very professional. I was happy with service....way better than Super Shuttle. read more

I booked through travelocity and was provided with a voucher. The voucher stated to call a toll free number that is available 24 hours. My voucher stated to call 48 hours prior to my flight in order to make a reservation. When I called at 7:30pm, however, the guy who answered the phone stated that I would not be able to book my reservation for the evening because everyone had gone home for the night. He told me to call back at 8am, the next morning, which would have meant that I would not make the 48 hour-in-advanced reservation, like the voucher instructed to do. In addition, the guy who answered the phone cut me off every time I tried to explain what I was calling for. I booked with Super shuttle a couple days ago, for my sisters. Their customer service and hours of operation for making a reservation was better. Not to mention that Super Shuttle is better priced. I recommend Super Shuttle. I will be writing another review if they tell me I can no longer make a reservation because I did not call 48 hours in advance. read more

Karmel bus #39? (the last number was torn and could not be read) stopped inches from my bumper in the left lane of eastbound Lincoln Ave at a red light. When the light turned green the shuttle driver honked at me like I was taking too long to start going (I couldn't start sooner without hitting the car ahead of me). Then he changed to the right lane and sped past me, then started to change lanes right in front of me. I honked at him and he veared back into the right lane. While approaching the next red light, he leaned out his window and yelled at me. In my opinion, he has road rage and anger issues. If this is the quality of the drivers, I will NEVER use this service. read more

We recently used Karmel Shuttle to go to the Cruise Terminal in San Pedro and get picked up from there a week later at the end of the cruise. A total of seven passengers in our family. Both times, the shuttle showed up early and had to wait for us! Both drivers were courteous and pleasant. Van was very clean both times. Price was reasonable. Could not ask for better shuttle service than this. We normally use Supershuttle, but my experience with Karmel exceeded my expectations! Highly recommended. read more

NEVER USE THIS SHUTTLE... I DIDNT FEEL SAFE... Van 435... this lady was driving ridiculously on freeway 91... in and out the carpool lane even though we have double lines... honking her horn to every car in front of her. I was worried we gonna get into an accident. And yes she was also very disrespectful... I called the company to complain and lady who answered just sent me to voicemail... this people are not interested in getting ur business just ur money... read more

I live in Massachusetts but fly fly into and out of LAX/LGB/SNA extensively. I've used Super Shuttle and Prime Time in the past, but have slowly realized that the few dollars more that Karmel charges is well worth not getting a headache like I usually do from the other companies. Once with Super Shuttle at LAX I stopped at EVERY terminal until they filled the van up, and made 5 stops on my way to Garden Grove. That's not the case with Karmel,, i've never made more than 1 stop on my way to my destination, and frequently I have a van to myself. Drivers are 95% on time, and I've never had a problem changing or canceling a van over the phone. I've never used their other services,, but,, as far as the airport transfers go,, I'm pretty sure you won't be disappointed read more

Hell no. Never again. +20 above speed limit on freeway honking and cutting off drivers. Driver rolled windows down in the back at 80 without asking. Bad driver and company hasn't even responded about it's driver. read more

I had an excellent experience with my driver Ron coming back from LAX. He was a very safe and skilled driver. Also he was very friendly and really knowledgeable about the area. Would definitely recommend Ron and this company for transport. Easy to find my shuttle with the text your terminal number system. read more

I've used Karmel on three separate occasions for transportation to LAX from Anaheim. I've had three different drivers. In all cases, the van was clean and the driver helpful and pleasant. They are always on time, usually arriving early enough to surprise you. They aren't the cheapest, but you get what you pay for and that means no travel headaches. A better value would have been five stars, but simply, I will use them again with no qualms. read more

Sales Coordinator Heather Cordova was a pleasure to work with while trying to determine the transportation needs for our wedding rehearsal, rehearsal dinner and wedding day. Heather was very responsive and pleasant to work with. We reserved two large coaches (one for the rehearsal dinner and one for the wedding the next day. We also reserved two limos for the wedding day. The drivers of all of the vehicles we used were very pleasant and attentive. One of our passengers used a walker and the drivers were very accommodating and helpful to her. The only issue we encountered was the bus driver for the rehearsal venue coach notified the company that the drop-off area was tight for a large size coach. While at the rehearsal dinner, I received a call from Debra Martin, Director of Sales, who advised me that they were going to swap out the 47 passenger coach I reserved to a smaller vehicle (a 36 footer, 40 passenger bus) for the following morning, the day of the wedding. I spent some time on the phone discussing this until I finally excused myself as I wanted to enjoy my meal at the rehearsal dinner and said to please call me back in about an hour to discuss further. We ended up negotiating to also provide a 10-passenger van so that I was still getting the 47-person capacity I was paying for. This ended up working out just fine, but obviously added some stress to my evening the previous night. read more

This was our first time using Karmel Shuttle with our family trip arriving in LAX. As soon as we landed, we received a text welcoming us with instructions. I was given a text link to follow once we collected our baggage. Hello! Excellent and prompt communication! Much appreciated. We were told our driver would be here in 10-20 minutes and we only waited 5. The driver was helpful and courteous. As a mom with young children, I appreciated the quiet drive and not having small talk so all the kids could nap and I could enjoy some peace before the Disneyland chaos! Ha! read more

Terrible experience yesterday with Karmel shuttle. Scheduled a private van to pick up my husband and I from Catalina Express, Long Beach. We paid $88 because my husband has a wheelchair and needed a bigger car. Carmel sent a Honda Civic from Uber. Needless to say it wasn't going to work, so they sent another Uber. The Uber driver told me Karmel told him to lie and tell us he worked for Karmel, which he didn't. Karmel shuttle has just lost a customer and will warn others not to use them. read more

One star being given only because our second driver was very nice. This service was absolutely terrible and we will NOT be using Karmel Shuttles again. See below if you care to know the details of our piss poor experience: Our first leg of the trip (LAX to hotel), we had to wait almost 45 minutes for our shuttle to get there after we called and said that we had our luggage and were ready (we were told it would only be 15 mins). We didn't make a fuss about it because after all, it is LA, so we just wrote it off as them hitting traffic. Our driver finally shows up and is incredibly rude. We pick up another passenger who also complained about our driver and his attitude. It was clear he DID NOT LIKE his job. There was a third pickup that was supposed to be at the location for pickup, but when they weren't there, the driver called his dispatch and complained and was also rude to them. We were going from LAX to Anaheim, and the other person in our shuttle was going to Redondo Beach. WAY out of the way. Our driver drove like a bat out of hell, hitting every dip on the road way too fast, causing us to literally come off our seats. I'm 200lbs, so as you can assume, it's not easy to get my big butt to fly off the seat. He accepted that challenge and succeeded. He honked at other drivers, yelled and was incredibly impatient. I understand having road rage. It's California. But when I have other people in the vehicle, I wouldn't let it show. It's absolutely unprofessional. Finally, we made it to our hotel. Our driver even stated that his dispatch messed up and the Redondo Beach stop shouldn't have been on his trip agenda. That was only the first leg of our trip. STRIKE ONE! After our vacation was over, we had the pickup from our hotel scheduled to take us back to LAX. Our pickup time was scheduled for 11:40am. It said to be ready 15 minutes before pickup time. So at 11:25, we were down there waiting. Finally, at 12:05 when no one had showed up, I called the Karmel dispatch to inquire about the location of our driver, thinking maybe there was a lot of traffic or something. The gentleman I spoke with acted as if he could not find our reservation. After placing me on hold for a few minutes, he comes back on the phone and tells me that the driver "never got our pickup on his tablet" and that he was sending the next closest driver who was only 5 minutes away. Good thing I called or we would have been waiting all day. Their dispatch messed up again. Quite the trend here. STRIKE 2! We then waited another 25 minutes for the driver to arrive, after being told he was only 5 minutes away. STRIKE 3! The only plus side about this experience was the driver who arrived for our return trip was very apologetic when we told him what happened. He was incredibly nice and helpful. He didn't drive like an idiot like our first driver, and he got us to the airport promptly (and safely). He is the only reason I am giving this company a one star review. If it wasn't for him, I wouldn't even give one star. We booked through Getawaytoday who recommended Karmel. We had a terrible experience and will definitely not recommend them to friends, nor will we return. If I had done research on this company prior to booking, I would've seen the other bad reviews and not booked. Lesson learned: DO YOUR RESEARCH. Next time we will just take an Uber. $10 cheaper than this shuttle and probably much more efficient. read more

Do not use this company! Driver was straight up rude. We weren't even a customer, we were checking out of our hotel and we had ordered a car. He was aggressive towards our driver and us and didn't really care. He told us to just get into our car. Not a great shuttle service as you can see from their 2.5 star review on yelp. read more

Worst company do not book! I paid top money to hire them and they changed the time on me they dropped me at ten airport 3 hours before without any help saying they short staffed ! I begged them to not do that at I have a 2 year old baby the person on the phone A WOMAN did not show any sympathy and said they have the right to chose the time For me not me choosing the time , I paid private car so I can have my own time NO THEY SAID THEY HAVE THE RIGHT TO CHANGE THE time on clients based on their convenience WHICH IS A LIE and they rushed us to the airport 3 hrs before and our flight was delayed 2 hrs more with a baby domestic flight ! The operator who was a woman was sooo rude . I m going to report them to Expedia as they charge so ridiculous and do Thai to clients . I would have been better doing ubber . read more