We boarded our two little dogs for the first time and they loved it! Highly recommended!…read more Very attentive staff and a spotless facility!

I brought my bitch in heat and my intact male in to be groomed. I told the groomer that she was in…read moreheat and that they were to be separated. When I came to pick them up she asked me if I wanted her to bring them to the front. I said yes, but to bring them one at a time since my bitch was in heat. Next thing I see is she is coming out with both dogs. I grabbed one of the dogs and said "No. She is in heat." The groomer responded with "I did not know that". It's one thing to make a mistake but another to lie about it. Additionally, I wrote a letter describing this situation to the owner, Vicki. The manager replied with an email. To it she attached video footage of the event. In this email she attempted to explain why the groomer came out with both dogs together. I had several people read this email to see if they could understand the explanation it. They could not. In this email the manager also tried to rephrase the groomer's statement as"'I didn't know you didn't want me to walk them together because we had just talked about that in the grooming office." It's a good thing they had the video footage because it clearly shows the groomer saying "I did not know that" in response to me saying "No. she is in heat" when she brought them out together. Again I had several people read the email. They couldn't understand it either. The email did not contain one word of apology, which would have gone a long way. I just got an email saying that they had cancelled my future boarding appointments...petty.

Friendly Grove's Lisa S is an agent for several pet relocation services. She helped get our dog…read moreSonny to the Cargo terminal at Seatac safely and comfortably after 5 days of boarding at Friendly Grove. Sonny got to India where we were waiting and he loved his time at the Grove. Daily walks in the woods and lots of attention made him happy. Great service and clean well operated boarding kennel!!

I was a long-time customer of Friendly Grove and trusted them with my dogs for years…read more Unfortunately, that trust was broken after a grooming appointment where one of my doodles came back unable to walk. My husband had to physically carry him out of the vehicle. When I contacted the business, I spoke with Maddy at the front desk, who reassured me that my dog had not sustained an injury while in their care. However, I was not present and was never shown any video footage or documentation to support that claim, which left me with serious concerns about what actually happened. Months later, I received a brief email asking me to update my information in their portal. I responded honestly and shared how unsettled I still felt about the previous incident. Shortly after, a staff member called and said they would be happy to schedule grooming appointments for my dogs since they hadn't been in for a while. However, when I arrived to pick them up, I was told that my dogs were not actually scheduled for grooming but that they "accommodated them anyway." I was then informed that Friendly Grove would no longer be grooming dogs at all. The entire interaction felt incredibly confusing and dismissive, and it came across as though they were simply trying to push us out as customers. They offered a $120 credit for that service and essentially told us to find another groomer. My dogs had been going there for years, and $120 doesn't even cover the cost of a single grooming service. After years of loyalty, the lack of transparency, accountability, and communication was extremely disappointing. I expected far better treatment from a place we trusted with our pets for so long.

UPDATE part 2: I took Juno to a second groomer to fix her haircut, and she said she's never seen a…read morecut so uneven and poorly done--and that we shouldn't have even been charged for it. I'm very disappointed in Micah's work and how rushed he was just to get Juno in and out. It only took him one hour when she's usually there for at least four. I will not be booking with Micah again and would not recommend him. We've been taking our dog to Grateful Dog for over a year and have always been happy in the past, but the last couple of appointments have been really inconsistent. This last visit was especially disappointing. I asked for a teddy bear face and got the complete opposite. There were long hairs left everywhere, we had to spend about 30 minutes at home fixing it ourselves, and honestly, I feel like I could have done a better job. It also makes sense now why payment and tips are requested before you even see your dog. The quality just hasn't been the same lately, which is a real letdown after being a loyal customer for so long. Update: I'm also upset because our dog walked in with the perfect length eyelashes, they were so cute and they cut them completely off, leaving like a centimeter. So if you don't want your dog's eyelashes shaved off, make sure you specify before dropping them off.

Took our two dogs there for grooming & wash, upon picking them up it was apparent to us that they…read moreweren't bathed at all because both pups smelled terrible (like cage odor). Also the grooming (cut) was on a scale of 1 to 10 a 1... Won't go there again!!!

Andy was amazing with our elderly gent with mobility issues. Immediately upon meeting him, we knew…read morehe was in great hands. Drop off was a breeze, and we got cute pics and videos halfway throughout his stay. Got a recap after of his experience. Thank you, Andy, for your care!

Andrew was great with Rogue. We have hired him for dog walks and a full day hangout. Rogue is an…read moreanxious golden so we are careful with her...Andrew made us feel very comfortable by communicating the plan and sending lots of photos. We would trust him with Rogue any time! Thank you, Andrew.

Our dog was an incorrigible monster pup (though much loved) before he started twice a week hikes…read morewith Lisalea. We credit her 100% with his evolution into a mostly well-behaved, calmer, and kinder dog. He adores her and knows exactly when it's time for his hikes, and is bereft when he doesn't have one (how he knows the day/time is a question for science).

I am so pleased with the service that Lisalea has provided us over the last year taking care of our…read morepet. Three days a week she comes by and takes our beloved dog along with other canines on an adventure in the country. What's so special is that run together in a group. My dog comes home very tired and happy. It's such a wonderful social activity for him and he waits by the door the days he goes out. She truly has a special way with animals. If you live in West Olympia and want the best for your dog, there is no better!

This place was crap. My dog was more nervous more than…read moreanything else. He claimed she had so much energy "mental stimulation" Place is a joke. After dealing with other dog trainers in the area I wouldn't recommend this one by far. No positive reinforcement and only taught my dog what the prong collar was. Only negative reinforcement to a dog who was only fearful/ slightly aggressive. My most loving dog did better without a prong collar and lots of praise. Our Vet also didn't recommend this place. Run and go with someone who is more knowledgeable. So many red flags for this place and trust the negative reviews

I've had 2 friends now who have brought their dogs here, both dogs are extremely aggressive. He…read moreteaches owners to use negative reinforcement which is scientifically the LEAST effective training tactic out there. Both dogs are extremely reactive to new people entering the owners home, to the point of fear from guests, and needing to put them away and use straight up animal abuse tactics to "correct" them (taught by the trainer). One friend uses a prong coller (used to cause pain when dogs pull on the leash) in the home to correct them when barking at visitors by pulling up (HARD) on it to cause pain. Another owner was told to CHOKE their dog when aggressive behavior was shown. This dog bit my husband and put him in the hospital, and if this person wasn't a friend we would have wanted the dog to be put down as this dog is EXTREMELY aggressive, and this training hasn't even kind of helped. Unless you want your dog to react and act aggressively to anyone but you, take them to someone who teaches positive reinforcement, which is good for bonding and creating positive interaction, even in situations that cause stress on the dog, you can create a positive experience and make them less aggressive with a different trainer. This guy clearly isn't it, based on the dogs I've met that he has "trained" (one was even trained since she was a puppy, the other started training after aggressive behavior had already started)

Terrible service They never pick up the phone…read more Their website is a mess, not user-friendly Staff was very rude

We tried a couple other local kennels before Sylvan, so we have comparison experience…read more No kennels come close to Sylvan. My dog doesn't have the best manners - but they see him for the big love that he is. They smile as big as he does when they see each other. They remember tiny details about his silly personality quirks. (Usually just seeing him once a year for a few days) They care for all of his needs and bring him so much joy. The first time they even texted details about his day to help us feel more comfortable leaving him at a new place. Every time he comes home from Sylvan, we can tell he misses all the friends he made at the kennel - human and other dog friends. Honestly, we would never consider taking him anywhere else at this point. Pro tip - the grooming and nail trimming service is worth every penny - and such a reasonable cost.

I have a puppy Labradoodle her name is Lulu. We had our start day at Top Dog Daycare today dropped…read moreher off at 8 AM and picked her up at 4:30. She looks exhausted! I brought her home she ate all of her food and went right back to sleep. That is a great day for a puppy. Since I was starting to look around Top Dog gave me all the information that I needed and even more I could tell that they were caring business. They made it very easy for me I did all my paperwork online faxed in my pet records made an appointment for a trial day and she loved it. We will be going there every Tuesday and Thursday for a while. I bought A package for 20 days so I don't have to worry about payment I just get to drop her off and pick her up. By the way I had an excellent day taking care of so many things you can't do when you have a puppy. Thank you Top Dog I have been going to Top Dog now for over 1 years. Jordon and her staff really go the extra mile. I see some old negative reviews from a long time ago that reflects the previous owner. Jordon is the owner and has the friendliest staff. I use the daycare and boarding and my Lulu know and gets excited the morning she is scheduled for fun Lulu and I love this place.

I've been bringing my dog here for years. She's always excited to go there and overjoyed when I ask…read moreher 'do you wanna go to 'school?'" She knows that she's going here. The folks who work here are wonderful, friendly, and downright sweet. They got an easy to use app too. They treat the dogs so well.

The owner is an amazing, caring woman who takes awesome care of the dogs...My pup always Loved…read moregoing and playing with her friends, the dogs are paired up to their personality. I highly recommend this day care, prices are very fair and care is exceptional.5 stars

My father became sick and died. I had paid for a package and I respectfully requested a partial…read morerefund for the times we were unable to use it. The owner told me that I should have communicated with her. Like I was thinking about doggy daycare. She would not issue me a refund even with the extenuating circumstances. In addition, my dog would refuse to get out of the car. As a small dog she found it overwhelming and since it was all outside very cold.

Very poor communication, no one ever answer's the phone , almost impossible to talk to someone,…read more almost missed my plane because of it . They say they eed the dogs at 7 , when i picked up my dog they told me he already had dinner and i was there at 3 ? I was told i could drop him off at 7 and no one was there so idk how they feed the dogs at 7 , it probably more like 8am and 2pm feeding schedule idk olay whatever, so they go to get my dog so we could go home and he is soaking wet , yeah it was raining i get it but did he have somewhere to get out the rain , I've known my dog for 9 years and he wont go off the porch if its raining lol so there is that , and with the daily reports they say he was friendly and wanted loves and cuddles and petting lmao . For 9 years he dont ever want cuddles or pets , hes a fetch driven dog 24hr a day i highly doubt, he wanna love and cuddles and pets. Anyway the communication, the feeding and their daily reports.\nHave a bad taste for my mouth.I will try somewhere else next time

I have boarded my two dogs prior to their 5 night stay in November 2024. The stays have been fine,…read morebut two days after I picked them up on 11-5-2024 they both started coughing. It was horrendous coughing and coughing up phleg. I had to take them both to an emergency vet clinic because my regular vet had no openings. Yes, they had Kennel cough and they needed two prescriptions each. This vet visit was more than the dogs visit at the kennel. I called the kennel and reported my dogs were sick, and in a voice that didn't sound to sorry, told me we're sorry and no other dogs have been sick. My dogs are in a fenced acre yard and were near no other dogs. This kennel has lost my business.