Airport Transfer to Red Rock Summerlin: Early/On Time Clean, nice Escalade Limo Helped with luggage Stopped at Liquor world/ Opened champagne and filled our glasses Played our music via bluetooth Fun friendly driver (Norman Fontana) read more

Kaptyn - my mom with her surprise - Limos Near Me

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Kaptyn charged our credit card for additional fuel surcharges 30 days after our trip to and from the airport in Las Vegas. Said their fuel surcharge was subject to change. We paid the fuel surcharge at the time of service. The drivers and vehicles were fine. read more

3/1/2024- Always reliable the past few trips! Drivers have been polite, on time and drives safely. On this trip shout out to Venus for picking us up, and our driver that picked us up this morning-..(forgot her name).. I also appreciate the text alerts when they arrive. Also text about booking next trip and a discount with it! read more

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Kaptyn Tesla drivers are punctual , professional and polite , one in particular we had was very funny as well but they stand out is probably the best drivers in Clark county and they're worth a few dollars more ! read more

Terrific limo service! We had Cindy pick us up in the Kaptyn TESLA with winged doors, she is great. The driver is first class, the service is always on time, and we've used them several times. Eugene picked us up with the Tesla, on our return and he was super nice. Both are professional and friendly. We felt safe and secure and happy to be in their hands. The cars were spotless and smooth rides. We will call them again. Thank you Kaptyn. read more

I decided to elevate my travel experience over the weekend and reserved a Kaptyn. As a Las Vegas local I knew I didn't want to deal with traffic or parking fees since I had to make several stops on the Strip. I decided to reserve my driver for a few hours instead of having to find a lift each time. #gamechanger. My driver, Remy, arrived about 10 minutes ahead of schedule to provide me with a courtesy call letting me know my Kaptyn had arrived. Upon my arrival, I was greeted by Remy, dressed in a full suit, opening the door to a brand new Rivian for me to enter. It was fantastic! Needless to say, the rest of my day was just as elevated. I arrived in style at each destination, we picked up a client for a quick meeting along the way and I reached my final destination ahead of schedule. I was so impressed I had to take a second to capture what it felt like walking out of Saks Fifth Ave with my private driver waiting for us. Top-notch service all around from Kaptyn. I can't wait for my next ride. read more

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Its nice to have a ride option for any size groups! I used the app all weekend for my bachelorette group. Everyone thought I was a baller hahah The drivers are really nice and tips in cash is preferred! The ride feels a lot safer than regular ubers and lyfts. The only thing I wish the app had was to see where they are at when they're on the way to you. But other than that I will definitely be using this next time in vegas! read more

Kaptyn - Limos Near Me

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We had a near perfect experience with Kaptyn, from the round trip booking to the pick up at the airport to our return back to the airport from our hotel. I even made a mistake booking my return trip and customer service helped me quickly correct it. Communication was fabulous with both drivers (Dante for the pickup and Pervinder for the return), the automated reminders and updates were timely, the cars were nice, the drivers were professional, friendly, and responsive, etc. The only part that was even remotely off is that it seemed the drivers were unaware that I had tipped in advance when booking the reservation. I would definitely use Kaptyn again on my next Vegas trip. read more

Tried to book a limousine with this company for a 10-year-old birthday party to drop off at a show. They were booked out of limousines for the evening. I hesitantly booked an SUV with a drop off only service available. I called back in two minutes to cancel. The customer service rep who answered the phone refused to credit anything to my account took payment in full. Proceed with caution with this company. Love, your local nurse. read more

Reserved a Rivian weeks in advance to surprise my husband. Received multiple confirmations. One star for the driver arriving early...but in a Tesla. No explanation was provided as to why the vehicle I reserved did not pick us up. The driver was annoyingly talkative and complained incessantly about fellow employees. Our ride was lots of slamming on the gas and then on the brake, which made both of us motion sick. When I reached out to Kaptyn to ask why a Rivian was not provided as contracted and to mention the driver being less than stellar, I received the following response: "We apologize that the experience was not what you had expected. I've notated your feedback, and we'll work to make your service more seamless for next time." There will be no next time. Avoid Kaptyn at all costs! read more

Samson was unbelievable!! After meeting us & assisting with our bags, he jammed out with us while we cruised the strip and enjoyed our champagne! He was a gentleman from start to finish, and truly made our experience with Kaptyn a great one! We will absolutely book again when we come back! read more

Kaptyn - Limos Near Me

From start to finish our experience was excellent. I made a pretty last minute reservation for a limo outing for 9 of us on a Saturday night during the Christmas holiday. They quickly accommodated when we needed to add an additional passenger. Our driver, Joel, was fantastic! Super friendly and a really good driver for a super big limo. He was on time and really chill about our maybe plans. The limo was clean, and had waters on ice and complimentary champagne available if we wanted. Great sound system in the car and Joel was super fun and vibed to our Mexican music. He took us to Fremont St and personally walked us from where we parked to the main area so we would know how to get back and pointed out interesting stuff along the way. He took us to another location and we just texted when we were done and he was right out front waiting. At the last minute we asked about seeing the Sphere and he took us all the way around it. At each stop when we got out, he personally helped everyone out of the car. We had some older people and kids who needed the assistance so his personal attention was really appreciated! After the ride was over, it was late and even later when I texted the company just to say how much we liked Joel.. and they immediately texted back thanking us for our business. I will definitely use this service again. read more

Easy to book online. We've used them back and forth to Las Vegas airport from north Summerlin area many times. They've been great. Very reliable. Keep in touch with status texts. Always on time. Friendly drivers. Thanks!! read more

Professional , on time, clean---used Kaptyn many times to concerts, airports, and dinners. Always AMAZING.

Flagged the driver down (Manu Kennedy) and he stopped to give us a ride. 10/10 wholesome guy! Super kind, endearing. Made all of Vegas worthwhile experience. Would ride with him anytime! read more

Made a reservation few weeks ago and they cancel my ride in less than one week before my appointment . No apologies were provided when I called, instead they redirect to make you believe it's your fault. The lady who I spoke to asked if I check my voicemail, I checked later they lied. They did not leave a voicemail. The website did not specify about not taking ride to edc so how would I know that when I'm booking for a ride. Avoid at all cost, untrustworthy. If you must book from Kaptyn remember to call and ask first if it's accepted otherwise you risk getting a cancellation. read more

Nicest drivers around! Reliable service and spotless vehicles. Never a bad experience.

Kaptyn.com if you need a ride around Vegas! Highly recommended! My boyfriend & I got a ride on Kaptyn on their shuttle from the airport. They charged $14 per person and would take you to your hotel. Our ride was with Brian. We liked that he made our ride enjoyable! He was polite and asked everyone how our flight was. For our first stop, Brian asked if anyone needed to stop at the liquor store. We did, so we quickly stopped and got what we needed, and we were on our way. He talked with all of us, joking back. It was nice to know he loved what he was doing and was looking forward to bigger opportunities in his company. I hope for the best for him. Thank you for a wonderful start in Las Vegas! We look forward to using Kaptyn services again! read more

Do not use them. Very unprofessional. We had to ditch our two friends because they double booked their driver and couldn't wait another 5 mins. The ride came with complimentary champagne and we were not allowed to consume it onboard and he said he is in a rush so we can take it with us when we get out of the car. What the F is this kinda service and experience? Emailed them for a chance to make this right. I did the right thing and refunded my two friends that were ditched out of my own pocket. They never responded to me. Do not use. There are plenty of other car services in Vegas. Skip this one. read more

Kaptyn - No response from customer service. - Limos Near Me

Professional drivers and chauffeur's. On time, safe, polite, respectful, all kinds of vehicles. Best service. Thanks Kaptyn read more

We've used Kaptyn several times. The service has always been prompt and wonderful, but the last time we used them they added on a $16.48 "holiday" charge (it was November 9th - not sure what holiday that is). We had fully pre-paid the service, and were never told about a holiday charge. They billed the additional charge to my credit card a few days after the ride was completed, without my authorization. When I reached out via e-mail (three times), they always said they'd get back to me, but never did. Dishonest billing practices are never acceptable, and if it weren't for them doing everything else well, it would be a one-star review. read more

Terrible customer service. They cancelled my reservation an hour before I needed to be picked up. Please - everyone - contact BBB if you have issues with companies. They need to be held accountable. read more

I called to book a ride to the airport. Amal was extremely rude on the phone and I was in shock she treated someone that way. It's crazy the most simple questions seemed to bother her. DO NOT BOOK WITH THEM. read more

Rude and scummy. I called to confirm my reservation details for which I already paid for months ago and they tried to tack on an hour of additional "required" time even though I had talked through my reservation with them on the phone before I booked it originally. So because I called back to confirm my details, they tried to upcharge me $150 more. Their terms and conditions are wildly outdated. It says specifically the tip is not included, and then it is included on the invoice. When I asked the rude phone customer service agent, she said that it was included. So to anyone who is reading their terms and conditions, just be aware that they are not correct. Another instance, their terms specifically say alcohol is not to be consumed in the Tesla or SUV rentals. We had an stretched SUV rental, so I asked if we could drink the alcohol in the vehicle or not and she very rudely snapped back at me that they are a luxury service and why wouldn't I be allowed to drink in their vehicle. I highly suggest this company updates their automated emails and terms and conditions or at least train their customer service employees on what they say. There are too many limo companies in Vegas to settle with mediocrity and rudeness in the hospitality business of all places. Seems like this company will do anything for an extra buck. Keep your money and try another service! read more

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Confirmed one price for a trip beforehand and then they tried to double the price once our trip was finished. Terrible company. Use someone else for your transportation around Vegas. read more

ZERO STARS Driver for pick up after show had us walk 30 min from the venue. Mind you it's a limo service they should pick us up. Then the driver ghosted us leaving us stranded!!! We called dispatch and they dismissed us after we had payed for our service. They said we can't help you. Call management on Monday. VERY UNPROFESSIONAL. TERRIBLE SERVICE. read more

I booked an SUV for a 4am pickup to catch an early flight. At 3:15 got messages from Kaptyn that my driver had been dispatched. But about 5 minutes before 4am I get a call that my driver is running late. How could that be? Turns out that Kaptyn's driver never showed (emails were BS) and they subcontracted to another limo company. Luckily only 10 minutes late but unneeded stress before my vacation. First and last time using Kaptyn read more

I booked a car in August 2024 for three hours starting at 10:30AM. Somehow the booking went from AM to PM so the car did not arrive in the morning, and I called Kaptyn, and spoke with someone who said that it wasn't a problem, and that that can happen. She canceled the 10:30PM reservation and I took an Uber at 10:30AM. However, my credit card was billed for $290 as they said that they have a 24 hour cancellation policy and they will not refund the full cost of the 3-hour booking even though no car was dispatched and the booking was canceled 12 hours in advance. I will NEVER use this company again because travel plans often change last minute and this company will keep your full fare. Beware that the company has poor customer relations and cannot accommodate errors or cancellations unless made 24 hours in advance. read more

Cars are in very good condition, service is also excellent and they are always on time !

I had a great experience with this business. The drivers are extremely professional and especially courteous. They have great knowledge of last Vegas and the surrounding area and are very helpful in recommending visitor attractions, shows and eating establishments plus much more. read more

Very congenial, very professional! Always punctual. Enjoyable experiences. John is extremely helpful.

I noticed that I could not book two separate locations for drop off and pick up online, so I called the phone number and they were easily able to accommodate the request. The service was great for airport pickup and transfer to the hotel! Our chauffeur, Encarnacion Corral, was so nice and helpful that I asked if he could be the same chauffeur for our pick up at the end of the week. He was able to make that happen and our return trip was just as great. Communication was great before pick up each time for an easy time finding him. Las Vegas traffic has gotten so much worse in the past decade, it was really nice not to have to worry about any of it. Would highly recommend this service and the chauffeur! read more

I've used this service a number of times between the airport and the strip and have had great experiences every time. They are always on time, great with communication, and the drivers are super friendly. We always have great conversations. I continue to use them every time! read more

I booked a stretch limousine for my birthday the same day. An hour before my ride, Kaptyn called to inform me that they had upgraded me to a party bus. My friends and I had a blast. This upgrade truly elevated the experience. Our driver, Eugene, was also also fantastic. Thank you! read more

Used Kaptyn in Las Vegas during Super Bowl weekend. We were in and out of the airport so quickly! Communication was clear and professional. Michael and Edward were our drivers and both were professional and welcoming. We had a Tesla X and it was clean. There were some issues with the wing doors but we were able to get in and out easily. Water bottles were provided. I would definitely use Kaptyn again. read more

Do not use this limo service! We paid for round trip service from the Las Vegas airport to a hotel on the strip, and literally had no air conditioning whatsoever on the trip to the hotel. For about 30 minutes there was no air flow whatsoever in the passenger area and it was 105 degrees that day. Keep in mind also that you can't roll down the windows either in the passenger area of the car. It was a sweltering hot box! When we got out of the car, out clothes were drenched with sweat and one of the guests almost passed out and had to be immediately taken inside and sat down. Our driver reported the issue and was very apologetic. He said management would contact me about the issue.. That was 4 days ago. Every time I call to speak with management I am told they aren't there. The dispatchers are nice, but they don't have any authority to help with a complaint. Before you book with this car service you better think twice. read more

I've used Kaptyn in the passed and been very pleased with the results. The reason for the 3 star rating this time is for the following: The agent I spoke with was not very patient and did not follow through with a confirmation email. He spoke very fast and did not seem interested in receiving questions. As a result I had to call back to ask a different agent to please send the confirmation email. In addition to the above I tried to book my round trip reservation online. The online system did not permit entry for the return address. I get the impression Kaptyn may be growing too fast and agent screening/training may not be sufficient for a positive customer experience. read more

Driver Omar is amazing guy! Great services and clean car. Thanks for your great supports!

Company is a joke . I booked 3 months in advance and they'stipl show up 39 minutes late. Stay away from this place.

Called from airport was quoted $65 to our home and picked up driver and sign outside door 9 said $66. Got home and driver charged $74. Called customer service and after several minutes agent came on and said fees were added. Kaptyn used to charge a flat rate and should have disclosed hidden fees! read more