We booked this shuttle for 3 days of EDC. Prior to scheduling, they insisted that it was going to take 1-2 hours to get there from DTLV so we scheduled far in advanced to prepare for the construction that had been ongoing for the past month or so. However, ride shares were estimated to take from 30-45 min, which is accurate to how long it actually took.
On the first day, our driver appeared very annoyed only allowing for 15 minutes tops for all 14 passengers to load. We arrived an hour before the opening ceremony and were immediately stranded in the parking lot in the heat of the sun so that the driver could rush to his next pick up.
It became very apparent that this company overbooks rides, not accounting for any leeway for traffic or other unforeseen circumstances because of how greedy they are. Our driver texted us at the end of the night saying that he would arrive around 7-7:30am, which was over an hour over after our scheduled time. Of note, we scheduled it for 6am, giving us about 30 minutes to walk to the pick up point. Mind you, we have now been on our feet for 15 hours now and are desperate to get back to the hotel. And the driver was being very vague and unaccommodating about a good met up point. So we decided to eat the cost to get Ubers back.
Once we brought up to the management of how unacceptably late our driver was, they admitted that they are indeed in control of the scheduling of drivers and refused to give us any sort of compensation for our inconvenience. They also refused to move our pick up time on day 2 to accommodate for the more realistic time it took to get to the venue and for our sleep schedule, especially since we arrived back to the hotel much later than expected that morning. In fact, they decided to actually arrive an hour BEFORE our pick up time from our hotel to get their day started. Therefore, we ate another cost to take an Uber instead, again, so that we could have enough time to rest. This driver, Manny, was very sweet picking us up at the end of the night. This is probably because of how guilty he felt that he drove an empty shuttle bus from our hotel at the beginning of day 2.
On day 3, our driver Saida started off nice but drove like a maniac as she made sharp turns to the point where drinks were flying from their holders, spilling all over us. Why the rush??? To hustle to their next pick up after immediately booting us off again, only to be there an hour before any music started again. They then decided to change the pick up from the festival 30 min earlier than we had even scheduled, calling us on our way back after the event saying that we were already considered late and threatening to DITCH us. The audacity. My poor friend started panicking running there to the point where she missed the stop. The lot was covered in sea of luxury limos and the manager and bus driver were so annoyed we couldn't spot that specific bus out immediately. The driver was rude to us, speeding to the point flying over bumps back to our hotel.
Overall this was the worst service I've ever had to pay for. The management is clearly hustling us and their drivers, and their drivers act miserable and drive unsafe as a result. Poor planning and piss ass attitude. The whole point of investing in a shuttle was for more security. However, you are WAY better off just paying for ride share since it is cheaper, more reliable and safer. read more