my family used this service for a special tour through the Las Vegas strip. Robert Anstess was our driver and he gave us the best trip! so gracious - his British accent was also a plus! stopped at great spots for photos. nicely stocked bar and treats and fun soundtrack that he let us pick out ahead of time. I HIGHLY recommend this company and can tell you that you won't go wrong with Robert Anstess! read more

Kaptyn - Limos Near Me

Wow! What great customer service! I hired this limo service for my parents' 50th wedding anniversary. Anthony was their driver and he went above and beyond for them! From the time I booked until the time he brought them back to the airport he made my parents feel like super stars. He is professional and courteous. He even texted me pictures and updates. If you ever need a driving service in Vegas ask for Anthony!! read more

The company charged me even after calling before our pick time. We used their services for 3 days and pretty sad to see this type of experience even though it was our airline flight that got changed to a different time. Don't use this company customer beware. read more

Kaptyn has terrible customer service. I requested a refund for a reservation I canceled on October 2 for a future airport pick up scheduled for October 27. I was initially informed that the refund would take 7-10 business days, but it has now been 13 business days with no refund. When I asked for a supervisor, I was told one was unavailable but that someone would call me back, which hasn't happened either. Processing a refund should not take 13+ business days, and I'm extremely dissatisfied with their customer service. Tried calling the 24-hour call center and was informed managers are only available between 8:00-4:30. What! This is unacceptable. read more

I would definitely NOT recommend this entity. Their customer service is absolutely atrocious. The representatives are annoyed when you inquire about pricing and other aspects of what they offer to the point where I was told, "Do you want to book this or not?" They are extremely rude and very cavalier in their demeanor. They had my pickup address incorrect up to the time the driver arrived at the destination. I tried to correct their error in listing an entire different city as the correct address and was told there would be a note to the chauffeur indicating an updated location. That never came to fruition, but because I called to correct the error, I was billed an extra $20 with no explanation. If it weren't for drivers like Anthony and Omar who go beyond to assist you, you'd go crazy. Only problem is, in order to get great service from the drivers, you have to go through customer service. Highly unprofessional company. read more

THE SHUTTLE ONLY OPERATES FROM THE AIRPORT TO YOUR HOTEL. They will then only offer a premium limo service from the hotel back to the airport. While curbside at the airport, we were given contact information for Kaptyn and told to call or visit their website to book our return trip. At no time did they inform us that only individual vehicles were available for the ride back. The shuttle was fine; the driver was very pleasant. We arrived at our hotel quickly. Wish they offered a shuttle service for the return trip. read more

We had to attend a wedding at the Las Vegas Paiute Resort, way north of town. We live in the Silverado Ranch Area, south of the airport. We made the arrangements for travel to and from the wedding venue. About $61.80 each way. Worth it because there was an open bar at the reception, so we didn't have to worry about alcohol consumption. Going there, we had Loretta as our driver. She was prompt, polite and a safe driver. Coming home, we had Helen as our driver. Same qualities. Excellent service. We hadn't used anything but Uber in the past, but the prices were comparable for our trip. I think we might have a new source for transportation. Kaptyn uses Tesla EVs. read more

This is a terrible company. We were picked up at hotel to ride to airport. When we got into the black limo we noticed it was extremely hot(90+inside the car and 95+ outside temp) and the driver blamed the previous fare for "pushing buttons" yet his windshield mounted fan was running full blast....so yeah he knew. Also, how do you arrive and not know the condition of the car you are driving: it's like a airplane pilot saying "I though we had enough gas" 1/2 way through a flight. There was also no water, as we saw the driver taking a large bag of empty bottle out after cleaning the car before we got in...which should have been done prior, So I was so drenched in sweat from our 10-15 minute drive I had to change at airport as getting on a plane in that condition was not acceptable. The driver asked if we wanted a new car, but by the time it would have taken one of our party would have missed their flight. So we asked if we would get a refund if we used a different service...the drive said nothing meaning it was a resounding NO. We also paid for champagne and received none...fraud. Do NOT use this company if you care about your own personal safety and health, as well as if you believe you are getting a luxury experience you paid for. I tried reaching out to the company with no responses after 12 days, emails, and phone calls other than : Thank you for bringing this to our attention, I will pass this along to management for review. A manager will contact you directly to follow up, and we appreciate your patience while they look into this. Lorin E. Group Sales Agent read more

Horrible service . We use to use Presidential but it changed to Kaptyn now and has horrible rude drivers that don't even open your door . This recent trip our driver locked us in the car with no AC and stood outside with our bags for like 10 min . Then we he finally realized the car was locked he unlocked it with his key and didn't even open the door . No champagne , no services we requested .. thanks Omar .. read more

We were just in Vegas to celebrate my Mom's birthday and we meet Paul Sharrer on our first night at the airport! Paul was phenomenal and I was able to request him for the rest of our trip, which we did. Not only is Paul kind, professional, on time, with a prestige looking car, he gave us information about the strip as we drove around. We hadn't been to Vegas in years so it was so great to get some details. I will recommend all of my friends to use Paul when they come into town. I know we will! Thank you Paul! The only comment I do have, but Paul said they are working on it, is to fix the QR code so that when we book a future ride, you get the right person. Paul always fixed it for us, but that's probably a pain. But nonetheless everything else was great! read more

Kaptyn - Limos Near Me

We came in late thanks to the monsoon rain that happened to delay our flight. But Paul Sharrer was there to pick us up even though we were over an hour late arriving. We were flustered because we still had to get to a convenience store and check into our hotel before running down to a concert we had tickets for. Paul was wonderful getting us out to his beautiful Tesla and finding the perfect spot to stop on the way to our hotel. We made great time and though we missed the opening band, still made the concert! We will definitely use this company again next time we get to Vegas and will be requesting Paul. Thank you!! read more

If I could give this SORRY company no stars I would. I booked an eight passenger Cadillac SUV stretch limo with them two and a half months in advance for my son's birthday. Him and the fellas were visiting Vegas and wanted to tour the town. I called and confirmed the day of the tour, was provided the driver's name and number and was told everything was good. A half and hour later and just three hours before the scheduled tour, my son received a call from Tia and was told no limos were available. She had the audacity to tell him she could send a conversion van, a darn conversion van to do the tour. I contacted Tia and was provided the same information she provided my son. She had the nerve to provide me a lame excuse/lie to why I received a false confirmation just a half an hour prior. After telling her how unhappy and frustrated I was and that I was going to write a unfavorable review, she miraculously was able to find other limos but not the one originally reserved. I advise everyone to STAY FAR AWAY FROM THIS COMPANY. They ROBBED my son of a special moment and memories! read more

LOUSY! The Cosmopolitan booked them for me for Friday evening, March 24, for five hours (over $400). We were going to Taylor Swift and wanted a driver to wait for us so that we could get on our way when we left. We ensured the driver understood that the concert would be over around 11:00 pm. We asked where she would be waiting for us -- she showed us. We exited the concert in the middle of the last song. Got to the lot -- no car, no driver. After texting asking where she was, she responded, "I'm in line to get you." (the line was moving quickly -- 10 minutes and still no driver.). I texted her that we would walk outside the lot, and she responded, "go to the corner where the Galaxy hotel is and wait there. We went -- waited another 25 minutes for her. A total of 45 minutes from when the concert let out. Working with the concierge group at The Cosmopolitan, Las Vegas, to get a refund has been equally lousy!! Customer service is outside Kaptyn's or The Cosmopolitan's vocabulary. read more

I do not recommend this company to anyone!!! I booked and paid for rides got confirmation and five hours later they canceled my rides so now I'm stuck trying to scramble to get a ride when you call customer service they have no solutions do not use this company ever read more

Kaptyn - So they can't lie about reservation confirmation and cancellations - Limos Near Me

This was by far the cherry on top of the best bachelorette party. So cheap and came with the best service you could ask for. On the way up the confirmation call had us laughing so much our sides hurt and the actual ride was beyond what we expected. The real MVP was Joey. This man helped 5 of us fit into oversized wedding dresses by the Vegas sign and safety pinned us shut! Even better he haggled on the spot and professional unlimited photos for $20 by the Vegas sign with no, I repeat zero, wait in line with a huge line! Next time I'm in Vegas I will use this service and request Joey, the life of the party!! read more

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Awesome experience! I booked the reservation day of and they had a Tesla airport pickup available. They were very helpful on the phone and our driver Victoria was there on time and friendly. Our driver Victoria was awesome! She took us to the liquor store before dropping us off at our hotel. Overall a great experience and I would definitely use this company again. read more

Kaptyn - Limos Near Me

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I used Kaptyn as a recommendation by a friend. There were eight of us in Vegas to see Garth Brooks, and we were traveling between Mandalay Bay and Ceasars. Our first driver, Jeffrey Hill was simply the BEST!!! I can't say enough about Jeffrey!!! The limo bus was clean and ready for us, with real glasses. He poured our champagne for us, and took the time to explain the stereo system. Then hooked it up to my niece's phone. He was polite and professional, and communicated well with me before our pick-up. Our ride back with Rodrigo was anything but professional. He even looked a little disheveled, with no sport coat, just a wrinkled shirt. The limo bus was dirty, with dirty "plastic" glasses, some still had liquid in them from his previous passengers. There were chips on the seats and no drinks on ice for us. Water would have been nice, after an almost three hour concert. When we asked, he asked us if we had requested it, then offered to stop at a liquor store for us. He basically slammed the door, when we asked about the stereo. He was no help. I have attached pictures of the plastic cups, empty drink space, and chips on the seats. I would use Kaptyn again, but request Rodrigo NOT TO BE ONE OF OUR DRIVERS. Thank you, Kaptyn, your service was great!!! Except for our return trip with Rodrigo. read more

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We just used them for a party bus for my husband's 50th birthday in Las Vegas. They pulled up and were very excited, we all loaded up and as we take off we noticed how miserably hot is was inside the vehicle. Driver was very nice and repeated apologized for the ac not working. For 2 hours we sweat and stopped at random places to get some air. I contact them and one month later they finally reply to say sorry but they mention in the contract that ac may be a issue with Las Vegas heat... REALLY.... that is awful for what you pay for the rental... just want everyone to read the contract because if it is summer time the ac is useless in the party bus COMPLETELY USELESS!!! read more

They picked us up from the airport in Las Vegas. My wife accidentally left her backpack in the car that picked us up. We reached to Viator (who we booked through), who in turn reached out to Kaptyn. Kaptyn first claimed that they checked the car and didn't find the backpack, then after messaging Kaptyn relentlessly, I was told that the backpack had been found and was told where to pick it up. When we picked up the back pack, $700 was missing from my wife's purse and her Gucci sunglasses were stolen. We reported this immediately to Viator and Kaptyn who said that they would look into it. it's been over a week now and nothing. kaptyn has stopped responding to messages. DO NOT USE THEM read more

Cold night and driver did not meet us as indicated. He instead sat in the parking lot and honks his horn for us. After 45 minutes of waiting for him and looking for him, we finally found him and he said we could not travel with him because we had a beer. Instead of asking for us to dispose of it he refused to drive us mind you it was freezing cold, and we had to find him in the middle of the parking lot while he told us he was waiting in line with traffic. read more

My friend reserved a limo for us for a concert at allegiant stadium. While the driver was prompt, she was forced to pay an extra 600$ for parking at the event. When we got to the event, we were rushed out of the limo and the driver said he would wait at the stadium. That is not what happened. He ended up making us walk 3 blocks to where he was parked because he wasn't allowed to park at the stadium. Then what was the extra charge for??!! Just awful all around, you shouldn't be made to walk that far for a limo service. It defeats the purpose. Never using this company again. read more

I reserved shuttle service from the airport to a hotel in the strip as a gift for my daughter in laws bachelorette. I was quoted a rate of $127 for the airport transportation to the hotel. I rounded the cost to $200 in order to provide a tip for the driver. I received my receipt from Kaptyn for the prepaid transport. I checked my statement a few days later to see an additional charge of $224. This was not an authorized charge to my account. When speaking with the unprofessional customer service I was told (2) separate reasons to why I was charged. Reason 1 - my daughter in law was late at the airport. She was scheduled to land at 8:31 and did not meet the driver until a little after 9. Airport pick up is tracked by flight number, you land, taxi to the gate, wait for the door to open . Her flight was not late. However they stated they charged me for that time. Reason 2 - received in an email -, "you guys booked a service for a flat rate of $200". Wait what? No. " You guys extended your time in the limo so an additional $224 was charged." No, I booked to transport to the Mirage at no time did I authorize additional nor did the driver state additional time charge. I did not receive notification of the additional charge by Kaptyn until I called the company to inquire. This is shady and stealing. Sounds more like an escort service scam. Stay away from this service they will rob you blind. They are unprofessional and thieves. Reporting to BBB. read more

I really used to love Kaptyn, unfortunately my last experience was not what I am used to with them. I scheduled a ride to and from the airport and the first car was not near as nice as it has been before. I scheduled the Luxe and have always had the model X, this was not and rattled then entire way. When we came back from our trip our car was 15 minutes late and the car was dirty. Not impressed this time. read more

Used this company to take us from a residential location to our wedding venue just 8 minutes away. Paid $168 for that short distance and the driver was horrible. He was not friendly and his driving was less to be desired. Our groomsmen were not happy at all with the service. read more

Loved it. The car was sick and our driver was lovely. Will be using again on Halloween weekend

We needed to get from Las Vegas airport to the MGM. Only one of their outdoor booths was open. The employee quickly came out of the enclosed booth, pointed to the driver, and explained he could take us in five minutes and that "they" preferred cash. We were told to give cash to the driver when we reached our destination. It immediately seemed as if the employees were pocketing money due to that comment as well as no receipt being offered and no information entered in any system. We waited for thirty minutes in the van and then were driven to the hotel. read more

Poor customer service. I booked and paid for 3hr service. Flight was delayed, so they changed my reservation to 2hr service. I always book with company when in Las Vegas. They will never get another nickel from me. read more

good not great. 8 of us were celebrating a 40th and opted for a limo and driver. We got a great diver, Chris, who was on time, really nice and had good communication from one place to another. Our 8 passenger Escalade had some minor issues. Right away, Chris told me the blue tooth was not working but that the radio had pre loaded mp3 music. Which was fine. Show must go on. After our first stop, the interior lighta went out‍. We couldn't get it on ...and we rode to the next destination in the dark just using our cell phone lights.(show must go on:) I give them a solid B grade. Good pricing, good service, but the car needs some attention. read more

We had to wait 10-15 minutes for a ride to our hotel. On the day of our departure, I called to confirm the time that we would be picked up. They said they would be there at 7:38pm. At 7:48pm I called the company to find out where the shuttle was. At first they said they didn't see my reservation. Then after a long wait on the phone, I was told their driver was in an accident and they sent him home for the day. Where they just going to leave us stranded at the hotel? They said they could send a nicer car to pick us up but we would have to pay for it. Why is this okay? They obviously don't care about their customers. They said they would refund us but I have yet to receive the refund. Horrible customer service!! read more

We waited 1/2 an hour for our ride that never came. I booked Kaptyn because we were bringing our elderly mother to Las Vegas for her birthday. Our flight had changed arrival times, but I called and confirmed the arrival time with dispatch. Our driver called me and told me he was told our flight was arriving at 8 pm instead of the normal 5 pm. I was offered 50 percent refund. When I called back the next day (thank goodness I called), I got a full refund and then promptly cancelled my drive back to the airport. The woman I spoke with confimed she would cancel and refund the 2nd ride and of course, I had to email back again to get the full 2nd refund. There are plenty of other places to book - avoid this one!! read more

I don't know where the bad reviews are coming from. I've used them many times and always have had a great experience. The worst problem I had was the Tesla, which I had always had was unavailable and they sent different car. Clean, elegant and the drivers have all been consistently great. As a matter of fact, I am going to arrange for another pick-up. read more

Do not agree to the $13 per person. When I agreed to it, I was under the impression that it was a private shuttle. But it's a shared shuttle making other stops for others. Driver even agreed to make a stop at CVS but when in the ride he conveniently forgot. read more

I am very impressed with this company. For arrival at the airport, I was contacted via phone and text. Same for for return. The Teslas are a nice touch. Both drivers were professional and friendly. We will certainly be a return customer and I will highly recommend this company to my friends and family. If you need airport transportation at LAS, stop and look no further and use Kaptyn. read more

DO NOT RECOMMEND!!!! I reserved airport pickup in the sedan limo with a complimentary bottle of champagne. I called customer service to confirm the champagne would be in the limo ready for us to pop open at the airport and was told absolutely yes. We get picked up and while our driver was a wonderful gentleman, he tells us the company told him the champagne was supposed to be in the limo but it's not and we can stop and pick it up. We said sure. We get to the liquor store and he tells us the "complimentary" champagne requires us to purchase alcohol in order to get it. We bought a bottle of wine while the company grabbed a small bottle of what must have been $5 champagne, which I wouldn't even call champagne. It was a twist off cap and so gross!! This whole arrangement is a total scam between the limo company and the liquor store. Then as I'm walking out to the lobby on my departure day, 10 minutes before my pickup time to go to the airport, our driver calls and says he'll be 15 minutes late, maybe a little more because his current customer is taking longer than expected. Excuse me?? If I'm supposed to be picked up from my hotel at 2, why are you with a different customer at 1:50??? Our flight was leaving at 4 so there was no wiggle room for a 15 minute or more delay. He tells me he will call around and see what he can find. Um, so this company expected us to just sit around and wait to see if someone was going to be able to pick us up. I don't think so!! I called the company and spoke to a very rude man telling me we have plenty of time to make our 4 pm flight. I'm sorry but I don't show up at a busy airport like Vegas on a Sunday afternoon with an hour to spare before my flight. We hopped in a taxi because clearly our car wasn't arriving. The rude man on the phone is saying I promise someone is coming, but couldn't tell me when. I asked him to refund me because they weren't able to pick us up and the driver couldn't confirm when he was coming. Also, the man on the phone tried to tell me my reservation was for 10 minutes later than it actually was, obviously to make it seem like his driver wasn't "that late" yet since I was asking for a refund. I had to waste 5 minutes arguing over that until he put me on hold and came back to say I was right about my reservation time but the driver changed my pickup time because he is late. Oh how convenient for them. Then he tells me that since it's less than 24 hours, he can only give me 10% back. So they pretty much leave their customers stranded, unsure of when or if they are going to get picked up only to then refuse a refund for their own mistake. The rude man finally transfers me to a woman who apologizes for the way I was treated and that I will get a full refund, which is yet to be pending on my account, by the way. Also, we barely made it to our gate with 5 minutes to spare for boarding so if a company tells you less than 2 hours is plenty of time and you're flying Southwest on a weekend, don't listen to them. read more

The worst company I've ever did business with. The websites info is incorrect and our experience was so bad we had to book another limousine service. Picture this: you purchase a limousine service 2 weeks out online and take the time to type out what you would like for accommodations only to find out from a representative the day prior what you booked online is not what you're actually getting and no one reads the "additional details" section of the order. Then you find out you can either take what they have available or find someone else. What they don't tell you is if you find someone else less than 48 hours out you pay for the entire rental (even though the website says there's a cancellation fee you pay for the entire rental and this rental can be used by someone else who will also pay for the rental). You say to yourself this sounds silly let me speak to a "Manager" because it would be obvious to anyone if you clearly show you were under the impression you will get one thing from the website and find out last minute you don't that would be a viable reason to cancel the service. And to be clear we're talking regular limousine etiquette like having alcohol available during the trip. You find out the Manager hates her job and talks to you like she could care less that you chose their service and is irritated you waited an hour to speak with her because they would rather call you back within 3-5 business days. Everyone you speak to over the phone will pretend like managers or supervisors don't exist and somehow they are always too busy. You're told through the Manager even though you never took the rental because you wanted to cancel 48 hours prior they keep every dollar because somehow that only makes sense. You respond back in that you booked the travel 2 weeks prior and added all of your notes and no one had the decency to call you and explain "hey we don't have a liquor license so we can't accommodate this request" or "we need to update our website because the information you saw is not 100% accurate". They want to make you feel like paying $400 plus fees for transportation doesn't warrant them to be thorough you need them more than they need you. In short there are many limousine services to use in Vegas don't be tricked by a quick google search because this company obviously pays to be at the top. You'll thank me later. read more

I just wanted to commend Kaptyn for their service and the quality of their drivers. We regularly use them for a night at the strip and or to pick up family and friends at the airport. Saturday night when crowds of people were panicking and fleeing the hotels because of a reported shooter, we felt stranded. There was chaos with people running around scared and cars not moving. In the middle of all that our Kaptyn driver, Travis showed up and found us. He was so cool under pressure and handled the situation brilliantly. Our complements to Kaptyn for having such a great person read more

Used KAPTYN LIMO yesterday. Was a great experience. The car was a Tesla and the doors open like bat wings! So cool! My driver was Alex Lopez he was fantastic! I highly recommend asking for him personally. Alex was easy to chat with, very professional, I asked Alex to use a different route no issue with my request. I come to Vegas monthly and this will be my go to Limo service. D read more

Much better before Kaptyn took over Presidential. I have had 2 late pickups, one double billing (we asked to stop for a soda pickup), one lost reservation and no help from Customer Service. Back to the Taxi stand for me. read more

We had an exceptional experience with Omar and Kaptyn. Their attentiveness, friendliness, punctuality, and seamless coordination helped make our wedding day absolutely flawless. Omar went above and beyond treating us like a close friend and taking a little extra time to make our day even more memorable. Highly recommend! Thanks Omar we appreciate you, Greg & Julie read more

Our party of 8 traveled to Las Vegas for my wife's 50th birthday. At the recommendation of the Bellagio concierge we used Kaptyn from/to the Airport and the Bellagio. To ensure everyone was comfortable we reserved a Sprinter. Very pleased with the communication from the Company leading up to our visit, the quality of the vehicles, the timeliness of the pickups, and the friendliness of the drivers. read more